Deep Freeze Enterprise User Guide - Faronics

1 deep Freeze Enterprise user Guide |1 deep Freeze Enterprise user Guide2| Last modified: July, 2017 1999 - 2017 Faronics Corporation. All rights reserved. Faronics , deep Freeze , Faronics Core, Faronics Anti-Virus, Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINS elect are trademarks and/or registered trademarks of Faronics Corporation. All other company and product names are trademarks of their respective owners. Protected by patents: US 7,539,828 | US 7,917,717 | US 9,152,824 | US 9,785,370 deep Freeze Enterprise user Guide |3 ContentsPreface .. 7 Important Information.. 8 About Faronics .. 8 Product Documentation .. 8 Technical Support .. 9 Contact Information.. 9 Introduction .. 11 deep Freeze Overview .. 12 System Requirements .. 13 deep Freeze Enterprise Files .. 14 Installing deep Freeze .. 15 Installation Overview.. 16 Installing deep Freeze Configuration Administrator and Enterprise Console.

2 16 Customization Code .. 19Re-Initializing the Customization Code .. 19 Update Mode .. 19 One Time Passwords .. 21 Using deep Freeze Configuration Administrator .. 23 Accessing the Configuration Administrator .. 24 Toolbar and Menus .. 24 Passwords Tab .. 26 Drives Tab .. 27 Frozen Drives .. 27 ThawSpace .. 28 Existing ThawSpace .. 29 Always Thaw External Hard Drives.. 30 Workstation Tasks Tab .. 32 Windows Update .. 33 Restart.. 36 Shutdown.. 37 Idle Time .. 38 Batch File .. 40 Thawed Period .. 42 Windows Update Tab .. 45 Batch File Tab .. 47 Advanced Options Tab .. 49 Network .. 49 Advanced Options .. 50 Stealth Mode .. 52 License .. 52 Creating Workstation Install Program and Workstation Seed .. 53 Using deep Freeze Enterprise Console .. 55 deep Freeze Enterprise user Guide 4|ContentsDeep Freeze Configuration 56 Applying deep Freeze Configuration .. 56 Editing deep Freeze Configuration.

3 57 Deleting deep Freeze Configuration .. 57 Exporting deep Freeze Configuration .. 57 Configuration Generator .. 58 Using Configuration Generator from Command Line .. 59 Configuration File Parameters .. 59 deep Freeze Enterprise Console .. 63 Launching the Enterprise Console .. 63 Activating the Enterprise Console.. 63 Status Icons .. 64 View Columns .. 65 Status Based Selection.. 66 Managing Communication Between the Console and Workstations.. 67 Configuring the local service .. 67 Editing or Removing a local service Connection .. 69 Configuring Proxy Server connection .. 70 Remote Consoles.. 72 Setting up Remote Control Enabled Connections .. 72 Connecting to a Remote Console .. 73 Managing deep Freeze with the Console.. 74 Updating deep Freeze Software .. 75 Sending Messages to Computers .. 75 Target Installing deep Freeze .. 75 Updating a deep Freeze Configuration File.

4 75 Run Windows Update .. 76 Format ThawSpace.. 76 Licensing .. 77 Manual Activation.. 77 License Icon .. 79 Scheduling deep Freeze Tasks.. 80 Editing Scheduled Tasks .. 82 Assigning Computers to Scheduled Tasks .. 83 Executing a Task Immediately .. 84 Deleting a Task .. 84 Scheduled Task Properties.. 84 Managing Network and Groups .. 85 Adding a Group .. 85 Building a user Defined Group Structure.. 87 Importing Groups from Active Directory .. 88 History .. 89 Adding computers to a Group .. 90 Viewing the Console Log File .. 90 Configure Custom Actions.. 92 Control with RDC .. 92 Remote Execute with PsExec .. 93 Push and Install MSI file with PsExec .. 94 Push and Launch .. 95 Remote Launch .. 95 Deleting, Importing and Exporting Custom Actions .. 96 Console Customizer .. 98 deep Freeze Enterprise user Guide Contents|5 deep Freeze Enterprise Console Shutdown.. 99 Installing deep Freeze on the Workstation.

5 100 Attended Install or Uninstall .. 100 Uninstalling deep Freeze on the Workstation via the Console .. 101 Silent Install or Uninstall .. 102 Example Command Line.. 102 Silent Install or Uninstall Using a Shortcut .. 103 Network Install on Multiple computers .. 103 Installing Over Existing deep Freeze Versions .. 103 Installing Using Imaging .. 103 Target Install .. 104 Check for Updates.. 105 Managing deep Freeze Computers .. 107 Login Screen .. 108 Launching deep Freeze on touch screen devices .. 108 Status Tab .. 109 Status on Next Boot .. 109 Clone .. 109 License .. 110 Password Tab .. 112 Network Tab .. 113 ThawSpace Tab.. 114 Permanent Software Installations, Changes, or Removals .. 115 Managing Anti-Virus .. 117 Anti-Virus Overview.. 118 Migrating to the new Anti-Virus.. 119 Enable Anti-Virus on Enterprise Console .. 120 Install Anti-Virus Client on the workstation.. 122 Anti-Virus Configuration.

6 123 Creating Anti-Virus Configuration .. 123 Applying Anti-Virus Configuration .. 143 Editing Anti-Virus Configuration.. 143 Deleting Anti-Virus Configuration.. 143 Using Faronics Anti-Virus from the Enterprise Console .. 144 Anti-Virus Commands .. 144 Scheduling Anti-Virus Tasks .. 148 Using Anti-Virus on the workstation .. 149 Launching Anti-Virus on the Workstation .. 149 Scanning the Workstation.. 150 Scanning a File or a Folder via Right-Click .. 152 View Scanning History .. 152 View and take action on Quarantined Files .. 153 Updating Anti-Virus Definitions on the Workstation .. 154 Managing Anti-Virus on the Workstation via the System Tray .. 155 Check for Anti-Virus Updates .. 156 Update Faronics Anti-Virus .. 157 Updating Anti-Virus Definitions .. 158 Uninstall Anti-Virus Client from the Enterprise Console .. 159 Disable Faronics Anti-Virus from the Enterprise Console.. 160 deep Freeze Enterprise user Guide 6|ContentsDeep Freeze Command Line Control 161 deep Freeze Command Line Control ( ).

7 162 DFC Return Values .. 162 deep Freeze Command Line Syntax.. 163 Faronics Anti-Virus Command Line Syntax .. 166 Appendix A Ports and Protocols .. 167 Appendix B Network Examples .. 169 Example 1 - Single Subnet .. 170 Example 2 - Multiple Subnets One local service .. 171 Example 3 - Multiple Ports, Console Accessed Remotely .. 172 Example 4 - Multiple Subnets Multiple local services .. 173 Appendix C Troubleshooting a Remote Console Connection .. 175No Clients In the Console .. 175 Port is in Use Error When Starting the Console .. 176 Appendix D Creating a Customized deep Freeze Enterprise Console .. 177 Appendix E deep Freeze Action Files - RDC Example .. 181 deep Freeze Action Files .. 181 Action File Example .. 181 deep Freeze Action File Structure .. 182 Console Parameters .. 184 deep Freeze Enterprise user Guide |7 PrefaceThis user Guide explains how to install, configure and use deep Freeze InformationTechnical SupportDeep Freeze Enterprise user Guide 8| PrefaceImportant InformationThis section contains important information about your Faronics FaronicsFaronics delivers market-leading solutions that help manage, simplify, and secure complex IT environments.

8 Our products ensure 100% machine availability, and have dramatically impacted the day-to-day lives of thousands of information technology professionals. Fueled by a market-centric focus, Faronics technology innovations benefit educational institutions, health care facilities, libraries, government organizations, and DocumentationThe following documents form the deep Freeze Enterprise documentation set: deep Freeze Enterprise user Guide This is the document you are reading. This document guides you how to use the product. deep Freeze Enterprise Release Notes This document lists the new features and known issues and closed issues. Technical Support|9 deep Freeze Enterprise user GuideTechnical SupportEvery effort has been made to design this software for ease of use and to be problem free. If problems are encountered, contact Technical : Phone: 800-943-6422 or +1-604-637-3333 Hours: 7:00am to 5:00pm (Pacific Time) Contact Information Web: Email: Phone: 800-943-6422 or +1-604-637-3333 Fax: 800-943-6488 or +1-604-637-8188 Hours: 7:00am to 5:00pm (Pacific Time) Address: Faronics Technologies USA Sunol Blvd, Suite 202 Pleasanton, CA, 94566 USAAF aronics Corporation (Headquarters)609 Granville Street, Suite 1400 Vancouver, BC V7Y 1G5 CanadaFaronics Corporation (Europe)Venture House, 2 Arlington Square, Downshire WayBracknell, RG12 1WA, EnglandDeep Freeze Enterprise user Guide 10| Preface |11 deep Freeze Enterprise user Guide IntroductionTopicsDeep Freeze OverviewSystem RequirementsDeep Freeze protects the computers that are set to boot from the hard drive.

9 Configure the CMOS to boot from the hard drive only. The CMOS must be password protected to prevent unauthorized changes. deep Freeze protects the Master Boot Record (MBR) when the computer is Frozen. deep Freeze Enterprise user Guide 12| IntroductionDeep Freeze OverviewFaronics deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible. Once deep Freeze is installed on a computer, any changes made to the computer regardless of whether they are accidental or malicious are never permanent. deep Freeze provides immediate immunity from many of the problems that plague computers today inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system Anti-Virus can now be managed using deep Freeze Enterprise (a separate license is required for Faronics Anti-Virus). Faronics Anti-Virus provides protection from security threats without slowing down computers due to slow scan times and large footprints.

10 Built with next-generation technology, Faronics Anti-Virus gives you powerful anti-virus, anti-rootkit and anti-spyware software in-one. This protects you against today s highly complex malware threats while providing seamless integration with deep Freeze . deep Freeze integration with Faronics Anti-Virus ensures your protection is up-to-date in the simplest way possible, providing deployment and management capabilities through deep Freeze Enterprise Console. Designed to work together seamlessly, Faronics Anti-Virus is updated even while workstations are Frozen, offering the most comprehensive protection system. System Requirements|13 deep Freeze Enterprise user GuideSystem Requirements deep Freeze and Faronics Anti-Virus workstations are supported on: XP, Windows 7, Windows , Windows 10, Server 2003, Server 2008 R2, 2012, 2012 R2, and 2016 Windows Embedded 7 and 8 deep Freeze requires 10% of the hard drive to be left as free space Both 32 and 64 bit versions of Windows are supported Windows XP (32 and 64-bit) with latest service packs Faronics recommends a minimum of 256 MB of system memory in the protected systems The deep Freeze Configuration Administrator and Enterprise Console are supported on: Windows 7, Windows , Windows 10, Server 2008 R2, 2012, 2012 R2, and 2016 32 and 64 bit versions are supported deep Freeze Enterprise user Guide 14| IntroductionDeep Freeze Enterprise FilesDeep Freeze uses different colored icons to represent its components.