DELIVERY STANDARDS

1 Canada Postal GuidePage 1 August 21, 2021 DELIVERY STANDARDS 1 What are DELIVERY STANDARDS ?.. definitions .. 22 Direct Marketing and Transaction Mail .. Mail and Postal Code Targeting (Machineable standard) .. Mail (Special Handling and Machineable Oversize) and Publications Mail .. (Incentive Lettermail and Registered Mail ) and Business Reply Mail .. Mail .. Facilities and Remote Areas for Direct Marketing and Transaction Mail .. 83 Transaction Mail ( and International) .. ( and International) .. Incentive Letter-post .. 114 Parcel Services (Domestic) .. 11 IMPORTANT UPDA TESEFFE CT IVEDESCRIPTIONLOCATIONJune 21, 2021 Updated DELIVERY ble 9 Table 27 Table 29 May 17, 2021 Updated DELIVERY 27 Table 29 April 19, 2021 Updated DELIVERY ble 8Ta ble 9 Table 11 Table 26 Table 27 Table 28 Table 29 February 6, 2021 Updated table 4 to i nclude PCT Special Handling ble 4 November 16, 2020 Updated DELIVERY 10 Table 27 Table 29 Updated noti fication they are subject to change without 19 October 19, 2020 Updated DELIVERY STANDARDS .

2 Added notification they are subject to change without 17 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 September 21, 2020 Updated DELIVERY STANDARDS . Added notification they are subject to change without 10 Table 12 Table 13 Table 14 Table 15 Table 16 Table 18 Table 19 Table 21 Table 22 Table 24 Table 25 Table 27 Table 29 Page 2 August 21, 2021 DELIVERY STANDARDS - Canada Postal .. and Xpresspost Certified .. Parcel .. rate box.. Parcel .. 175 Parcel Services ( and International).. Worldwide .. USA .. Parcel USA.. Packet USA.. Packet .. Worldwide .. International.. Packet International.. Parcel .. Packet .. 321 WHAT ARE DELIVERY STANDARDS ?

3 DELIVERY STANDARDS represent the expected transit time in business days from the day of deposit (day 0) to DELIVERY for items deposited before the local cut-off time. A business day is a day other than Saturday, Sunday, a statutory holiday and any day observed as a holiday by Canada Post. For all services, deposits on days other than business days are considered as being accepted on the next business day. Items deposited after the last collection time specified on the street letter box or after the cut-off time of the deposit location approved by Canada Post are considered as being deposited on the next business day. Visit for the list of deposit location cut-off times. DELIVERY STANDARDS are based on available transportation and, therefore, are subject to change without DELIVERY STANDARDS do not applies to items that are return to sender or definitions Local Where the destination city/town is the same as the originating city/town.

4 Provincial Where the destination city/town is in the same province as the originating city/town. Regional Where the destination city/town is in the same region as the originating city/town. Canadian regions are grouped according to Table 1: Canadian regions National Where the destination city/town is in a different province as the originating city/town. FSA (Forward Sortation Area) is the first 3 characters of the Postal Code. The FSA identifies the major geographic area in an urban or rural location. LDU (Local DELIVERY Unit) is the last 3 characters of the Postal Code. The LDU identifies the smallest DELIVERY unit within the FSA. Processing facility - a facility at which parcels and mail are separated, sorted and transported to destination facilities for further processing or DELIVERY .

5 See Table 8 for DM/TM and Table 11 for AREAA tlantic New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward IslandCentral Qu bec and Ontario, including Northwestern Ontario(Postal CodesOM P7A-P7L, P8N, P8T, P9A, P9N, P0T-P0Y)Western British Columbia, Alberta, Saskatchewan, Manitoba and Northwestern Ontario(Postal Codes P7A-P7L, P8N, P8T, P9A, P9N, P0T-P0Y)Nunavut EastX0 ANunavut WestX0B and X0 CNorthwest TerritoriesX0E, X0G and X1 AYukon Y0A, Y0B and Y1 AAugust 21, 2021 Page 3 DELIVERY STANDARDS - Canada Postal Guide Major urban centre - a location with a processing facility for sorting, processing and distributing parcels and mail. DELIVERY STANDARDS to and from major urban centres are shortest because parcels and mail do not need to be transported to or from a processing facility before they are delivered - Table 8 for DM/TM and Table 11 for Parcels.

6 Non-major urban centre - a location without a processing facility. DELIVERY STANDARDS to or from non-major urban centres are longer because non-local parcels and mail need to be transported to or from a processing facility before they can be delivered. See Table 8 for DM/TM and Table 11 for Parcels. Northern regions and remote areas a location that is far removed from major urban centres or that receives infrequent service. All remote areas are listed in Table MARKETING AND TRANSACTION MAILThe following table provides an overview of the applicable DELIVERY STANDARDS . DELIVERY STANDARDS are not 2: DELIVERY STANDARDS for Direct Marketing and Transaction Mail (domestic)L = Local, P = Provincial, N = National* Subtract 1 day for time-committed Publications Mail.

7 ** For Neighbourhood Mail only, please refer to Table 7 ( DELIVERY cycle) to determine the DELIVERY standard applicable to your mai ling and add it to the transportation time above. NOTE: Table 8 or Table 9 will identify the processing facility and the classification ( whether it is located in a major urban centre, non-major urban centre or remote area) of the FSA where your mailing will be deposited or DETAILS SEE TABLEMAJOR URBAN CENTRESNON-MAJOR URBAN CENTRESNORTHERN REGIONS AND REMOTE CENTRESLPNLPNLPNP ersonalized Mail and Postal Code Targeting (Machineable standard)334534534 to 75 to 9 Personalized Mail (Special Handling and Machineable Oversize) and Publications Mail *433 to 54 to 833 to 55 to 933 to 65 to 13 Lettermail (Incentive Lettermail and Registered Mail )

8 And Business Reply Mail 523423423 to 64 to 8 Neighbourhood Mail **6 and 723 to 43 to 723 to 45 to 923 to 56 to 13 Page 4 August 21, 2021 DELIVERY STANDARDS - Canada Postal Mail and Postal Code Targeting (Machineable standard)Table 3: Personalized Mail and Postal Code Targeting (Machineable standard)Exceptions: the FSA where your mailing will be deposited or delivered is located in a non-major urban centre, add 1 the FSA where your mailing will be deposited or delivered is in a remote area, add up to 9 days. See Table 9 to determine if your FSA is in a remote order to calculate the estimated DELIVERY standard for these services, follow the steps Table 8, determine the FSA where your mailing will be deposited to find the associated processing facility; Table 8, determine the FSA where your mailing will be delivered to find the associated processing facility; Table 3, calculate the DELIVERY standard by using the applicable processing facilities identified rrcrsonalized Mail and Postal Code Tageting (Mahineable standad)FROM / TOProessingcFilityacCa lgaryCahrlottetownEdmontonHxalifaHamilto nLondonMontoncMontr laOtt aawQu bceReginaSaint JohnSaskatoonSt.

9 John sTorontoV ac nouverVi ctoriaWinnipegCa lga ry 3545555555555 5555 Cahrlottetown5354554555545 4555 Edmonton4535555555555 5555 Hxalifa455345545555 5455 Hamilton5554554555554 555 London5555355555555 Moncton5555535455554 Montr al4545553545555 Ott aaw5555545355554Qu bce4545554535555 Regina55554555553555 Saint John5555555555345 Saskatoon5555555555543St. John s555554545555 TorontoV acnouverVi ctoriaWinnipeg55555555555555455555534455 5545554555545555555545555545455553554554 3555345435445554555554555445555555555555 555535545555454555 August 21, 2021 Page 5 DELIVERY STANDARDS - Canada Postal Mail (Special Handling and Machineable Oversize) and Publications Mail Table 4: Personalized Mail and Postal Code Targeting Special Handling, Machineable Oversize and Publications MailExceptions: the FSA where your mailing will be deposited or delivered is located in a non-major urban centre, add 1 day.

10 1 day for Dimensional Personalized 1 day for time-committed Publications the FSA where your mailing will be deposited or delivered is in a remote area, add up to 9 days. See Table 9 to determine if your FSA is in a remote area. In order to calculate the estimated DELIVERY standard for these services, follow the steps Table 8, determine the FSA where your mailing will be deposited to find the associated processing facility; Table 8, determine the FSA where your mailing will be delivered to find the associated processing facility; Table 4, calculate the DELIVERY standard by using the applicable processing facilities identified Mail and Postal Code Targeting Special Handling, Machineable Oversize and Publications MailFROM / TOProessingcFacilityCa lgaryCahrlottetownEdmontonHxalifaHamilto nLondonMontoncMontr laOtt aawQu bceReginaSaint JohnSaskatoonSt.