DENIAL BY DESIGN…. ….THE ONTARIO DISABILITY SUPPORT …

1 DENIAL BY ONTARIO DISABILITY SUPPORTPROGRAM Income Security Advocacy Centre 2003 425 Adelaide Street West, 5th Floor,Toronto, ON M5V 3C1 Tel: (416) 597-5820 Toll Free: 1 (866) 245-4072 Fax: (416) by ONTARIO DISABILITY SUPPORT ProgramACKNOWLEDGEMENTSThis report was researched and written by John Fraser, Cynthia Wilkey, andJoAnne would like to thank the many community legal clinic staff and other disabilityadvocates across ONTARIO whose experiences with the ONTARIO DISABILITY SupportProgram formed the basis of this assistance was also provided by the Clinic Resource Office, theprovincial legal clinic Steering Committee on Social Assistance, the ODSPA ction Coalition.

2 And the ONTARIO Social Safety send comments/suggestions to Cynthia Wilkey and/orJohn Fraser at by ONTARIO DISABILITY SUPPORT ProgramTABLE OF CONTENTSI ntroduction1 Background to the ODSP Legislation2 Overview of the ODSP Application and DISABILITY DeterminationProcess3 The Application Process in More Detail6 Financial Screening Through the Local OW Office6 Direct Application to ODSPR apid Reinstatement of ODSP910 Electronic Referral to the DISABILITY Adjudication Unit10 Completing the DISABILITY Determination Package11 DISABILITY Determination16 The DISABILITY Adjudication Unit16 The Adjudication Process17 The Appeal Process23 Internal Review23 Appeals to the Social Benefits Tribunal24 Periodic Reviews of Eligibility26 The Impact of the ODSP Application and Adjudication Process27 The Impact on Individual Applicants and Their Families27 Broader Impacts29 Conclusion32 Appendix: Recommendations33 DENIAL by ONTARIO DISABILITY SUPPORT Program11.

3 INTRODUCTION This government has kept yet another promise. We have created aseparate income SUPPORT program for people with disabilities that meetstheir unique needs. One more important commitment of the CommonSense Revolution has been realized for the benefit of these Ontarians. Minister of Community and Social Services, Jane Ecker, announcing theproclamation of the ONTARIO DISABILITY SUPPORT Program, June 2, A lot of people being denied ODSP really do qualify at the very onsetwhen they apply. But they are of these people have to gothrough the whole appeal system, and it s costing a lot of taxpayers money, when they shouldn t have been denied in the first place.

4 I fail tosee how this is streamlining the process to work better for disabled peopleand to work better for the taxpayers. Sonia Levesque-Parsons, West EndLegal Services, Ottawa, November 29, June 1998, ONTARIO s provincial government proclaimed the ONTARIO DisabilitySupport Program Act (ODSPA), legislation intended to provide income andemployment supports for people with disabilities. The ODSPA was purported tobe based on extensive consultation with the disabled community and, according tothe Minister of Community and Social Services at the time, marked the start of anew era of fairer treatment and more opportunity for these The realityhas been very the financial and employment supports associated with the OntarioDisability SUPPORT Program (ODSP)

5 Surpass those found in ONTARIO s welfareprogram, large numbers of disabled people are simply unable to access are caught in an exceedingly complex application process of lengthymedical reports, tight timelines, delays and unfair, unaccountable supports are built into the process individuals are on their own. It is a systemthat would be difficult for anyone to navigate. For people with special needs, thebarriers are often a result, thousands of people who should be receiving ODSP supports arestruggling to survive on meagre welfare benefits or no income at all.

6 Their health,housing and overall well-being are being jeopardized because of a processseemingly designed to ensure failure. Of those who succeed in accessing ODSP, 1 Legislative Assembly of ONTARIO , Hansard (June 2, 1998). Accessed online: #P95_213122 Social Planning Council of Ottawa, The Experience of People with Disabilities in Ottawa and the OntarioDisability SUPPORT Program: Report of the Public Forum held November 29, 2000 (Ottawa, October 2001) Hon. Janet Ecker, Legislative Assembly of ONTARIO , by ONTARIO DISABILITY SUPPORT Program2many must do so through the appeal process, an additional layer of complexityand delays.

7 The cost to individuals of the complicated and unfair ODSP application process is huge. The cost to the community, in terms of resourcesdevoted to assisting applicants and appealing poor decisions to deny benefits, isequally enormous. This is not a system that meets the unique needs of disabledpeople, as the provincial government boasted in 1998. Rather it is a system thatfails to accommodate their this reportThe following report is an attempt to outline the most problematic aspects of theODSP application and adjudication process and make recommendations forchange.

8 Our focus is the front end procedural issues associated with ODSP,from the point where an individual first applies for DISABILITY benefits to wherehe/she is either denied or granted those benefits. There are many problemsassociated with ODSP for those receiving benefits, such as the adequacy of thebenefit levels, employment supports, and client services. Those problems will notbe discussed in this report. Similarly, discussion of problems with the definitionof DISABILITY under the ODSPA and the social assistance appeal process, generally,will have to be saved for a future would also like to stress that in our view ODSP and ONTARIO s socialassistance system need far more than mere reform.

9 The entire income securitysystem needs an overhaul. The current system is based on discriminatory andmisguided assumptions, and is fundamentally flawed. We need to develop a newincome security system that truly meets the needs of BACKGROUND TO THE ONTARIO DISABILITYSUPPORT PROGRAM LEGISLATIONAs part of its election platform, the Progressive Conservative Party proposed toreform the social assistance system that had been in place in ONTARIO for overthirty years. In May and June 1998, the new legislation came into effect: theOntario Works Act (OWA) and the ONTARIO DISABILITY SUPPORT Program Act(ODSPA)

10 Replaced the General Welfare Assistance Act, the Family Benefits Act,and the Vocational Rehabilitation Services two crucial elements of the government s social assistance reform consistedin establishing a unique income supplement program for the disabled and seniors,which would be separate from the program for all other social assistanceDenial by ONTARIO DISABILITY SUPPORT Program3recipients, and adopting stricter enforcement mechanisms with respect to development of a separate social assistance program for persons withdisabilities began shortly after the election of the new ONTARIO Conservativegovernment in June 1995.