Department of Defense Travel Card Cardholder Guide

1 Department of Defense Travel CardCardholder Guide citi Commercial Cards Department of DefenseIndex Welcome to the citi Department of Defense Travel Card Program 1 Cardholders Benefit from: 2 Lost Luggage Insurance 3 Travel Accident Insurance 3 Key Responsibilities 4 Authorized Use 5 Authorization Controls 6 ATM Usage 7 Verifying Receipt of Your Card 8 Reporting Lost or Stolen Cards 9 Ordering Replacement Cards 9 Account Statement 10 Cross-Border Transactions 12 CitiManager Online Tool 12 Paying Your Account 14 Resolving Transaction Disputes 15 Salary Offset 17 Suspension/Cancellation Procedures 171 Welcome to the citi Department of Defense Travel Card ProgramSince 1812, citi has been serving customers with innovative banking and financial solutions.

2 In the credit card industry, citi has set the standard for the have combined our vast experience in worldwide Travel card management and unparalleled technological expertise to develop a flexible and convenient purchasing and payment tool. Your citi DoD Travel Card makes it easy for you to purchase Travel and Travel -related services, reduces the need to carry cash and assists you with Benefit from:Worldwide acceptanceThe citi DoD Travel Card is accepted at greater than 35 million locations dedicated customer services, wherever you Customer Service Center is committed to satisfying the needs of all citi DoD Travel Cardholders. Inside the , simply call us toll-free at 1-800-200-7056, 24 hours a day, seven days a week, every day of the year.

3 Outside the , call are here to answer your questions and provide the assistance you Guide presents basic procedures and rules for card usage. Should you have questions that are not answered in this Guide , contact your Agency Program Coordinator (APC) or citi Customer Service Luggage InsuranceAs a Cardholder , you will receive coverage for permanently lost, stolen or damaged articles when the carrier fare is charged to your citi DoD Travel Card. This coverage will be secondary to the Common Carrier s liability and only for the amount not covered by them. For general information regarding individually billed accounts, call toll-free 1-800-586-8458. If calling from outside the , call collect at centrally billed accounts, please call 1-800-200-7056.

4 If you are outside of the , call citi at Accident InsuranceIn addition, as a Cardholder , you are insured against accidental loss of life, limb, sight, speech or hearing while riding as a passenger in, entering or exiting any licensed common carrier, provided the entire cost of the passenger fare(s), less redeemable certificates, vouchers or coupons, has been charged to your citi DoD Travel more information regarding this policy or to file a claim, call toll-free at ResponsibilitiesAs a Cardholder , you have a number of responsibilities. It is important to understand these responsibilities. You are responsible for understanding the DoD s policies and procedures regarding the definition of official DoD Travel and the definition of authorized purchases as they relate to official DoD Travel .

5 You are responsible for keeping your account information, such as addresses and phone numbers, up to date. You are responsible for using the citi DoD Travel Card only for purchases that comply with these policies. If you have an Individually Billed Account, you are personally responsible for paying all charges and fees and reconciling your account. You will receive an Account Statement after the close of each billing cycle; it must be paid in full by the due date. You are also responsible for complying with the terms and conditions of the citi Cardholder Agreement that 5you received with your citi DoD Travel Card. If you have a Centrally Billed Account, the DoD is responsible for payment of charges for official Travel -related products and services as specified in its UseYour card has been embossed with your name on it.

6 It is for your use only. No other member of your family, office or the DoD is authorized to use addition, your card can be used only for official DoD Travel and Travel -related expenses while away from your official station/duty station. These include the following: Air and Rail Tickets Transportation Services Lodging Automobile Rental Food Service Establishments Fuel ATM Access, if authorized6 Authorization ControlsAuthorization controls provide the DoD with the ability to control how and where you use your card. Your card may have the following controls:Standard vs. Restricted Accounts: The Travel card program for the DoD has assigned limits based on Travel needs. These limits are authorized based on the type of card you are assigned.

7 There are two card types available to DoD Cardholders: standard and restricted cards. Standard and restricted cards are established by the DoD to set your spending limits. Standard accounts have higher credit limits than restricted accounts. Limits may be set or changed by the DoD at any transaction dollar limit: The amount you are authorized to spend on a single purchase. A purchase may consist of a single item or the total value of all items you purchase at one transaction limit: The number of transactions that can be authorized during any given usage by Merchant Category Code (MCC): A code assigned to a group of merchants offering similar products and services. You may be restricted from using your card at certain types of merchant establishments and to specific dollar on ATM transactions: Limits on the number of and dollar amount of transactions may be your APC to learn more about these UsageUsing your citi DoD Travel Card for cash access at ATMs, if you are authorized to do so, is another important convenience of the you need cash for official business, you may go to any ATM displaying the Visa logo.

8 You may also use your card at ATMs in all citi branch locations. Using your card at non- citi ATMs, however, may result in an access surcharge. If you use your card in this manner, be sure to record the amount of the surcharge and identify the surcharge in your reimbursement locate an ATM in a particular area, consult the Visa Web site at Or, you may call 1-800- citi -ATM or check the citi Web site at use your card at an ATM, you will need a Personal Identification Number (PIN). To customize your PIN, please call the customer service number on the back of your card and follow the instructions in the Voice Response Unit (VRU).Verifying Receipt of Your CardYou will receive an inactive Chip and PIN card ( a card not yet ready for use) which is indicated by the sticker on the request that you verify receipt of your new card, select a PIN, and sign the back of it immediately upon receiving it.

9 Simply visit and follow the completion, you will be prompted to select your custom, 4-digit Personal Identification Number (PIN). Once this process is completed, your card is verified and will be ready for Lost or Stolen CardsShould you lose your card, realize that it has been stolen, or notice a fraudulent charge on your Account Statement, notify your APC and citi reach the citi Customer Service Center, call 1-800-200-7056, 24 hours a day, seven days a week, every day of the year. If you are outside of the , call citi at you report a lost or stolen card, citi will send you a letter. Follow the instructions in that that have been reported lost or stolen are blocked immediately from usage. If unauthorized transactions appear on your Account Statement, you should contact the citi Customer Service Replacement CardsIf your card becomes worn out, damaged or defective in any way, contact the citi Customer Service Center to request a replacement card.

10 In the , please call 1-800-200-7056. Outside the , call citi at StatementIf you have an Individually Billed Account, a paper statement will be mailed or an electronic Account Statement will be available on the CitiManager tool within five business days of the end of each billing cycle. The Account Statement will show all transactions that were posted during the billing cycle. You are required to review the statement to verify that you made all the charges and that they are correct. You must pay the full amount by the due date shown on the you have a Centrally Billed Account, you will receive an Account Statement for use in verifying your charges. The Account Statement is for your reference and is not an sample Account Statement is shown on the opposite page.