Design standards for accessible railway stations

1 Department for Transport TRANSPORT SCOTLAND COMHDHAIL ALBA Design standards for accessible railway stations Version 04 Valid from 20 March 2015 A joint Code of Practice by the Department for Transport and Transport Scotland March 2015 OGI. Although this report was commissioned by the Department for Transport (DfT), the fndings and recommendations are those of the authors and do not necessarily represent the views of the DfT. The information or guidance in this document (including third party information, products and services) is provided by DfT on an as is basis, without any representation or endorsement made and without warranty of any kind whether express or implied. The Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department s website.

2 The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard please contact the Department. Department for Transport Transport Scotland railways for All Buchanan House 4/26 Great Minster House 58 Port Dundas Road 33 Horseferry Road Glasgow G4 0HF London SW1P 4DR Telephone 0300 330 3000 General enquiries Website Crown copyright, 2008, 2010, 2011 and 2015, except where otherwise stated Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence To view this licence visit http://www. or write to the Information Policy Team, The national Archives, Kew, London TW9 4DU, or e-mail: Where we have identifed any third-party copyright information you will need to obtain permission from the copyright holders concerned.

3 ISBN 978-1-84864-154-9 Code of Practice Version 04 March 2015 2 Useful contacts Users of this Code of Practice may seek advice, clarifcations or information on making dispensation applications, from the railways for All team, by writing to the following address: railways for All 4/26 Great Minster House 33 Horseferry Road London SW1P 4DR Email Transport Scotland Buchanan House 58 Port Dundas Road Glasgow G4 0HF Email Queries relating to the adoption and application of the PRM TSI, including its impact on rail vehicles, should be addressed to: Rail Executive Infrastructure, Safety and Security 4th Floor Great Minster House 33 Horseferry Road London SW1P 4DR Email Code of Practice Version 04 March 2015 3 Acknowledgements In compiling this Code of Practice, we would like to acknowledge the help and co-operation of the following individuals and organisations: Abellio Greater Anglia Association of Train Operating Companies British standards Institution Chiltern railways C2c Disabled Persons Transport Advisory Committee East Coast East Midlands Trains London Midland Merseyrail Network Rail Paul Bigland ScotRail Southeastern Southern South West Trains The Offce of Rail Regulation Passenger Focus And with particular thanks to the late Nick Shaw from Network Rail.

4 The photographs contained within this Code of Practice were supplied by Paul Bigland or Justin Ryan, unless credited otherwise. Permission to reproduce extracts from British standards is granted by BSI standards Limited (BSI). No other use of this material is permitted. British standards can be obtained in PDF or hard copy formats from the BSI online shop: or by contacting BSI Customer Services for hard copies only: Tel: +44 (0)20 8996 9001, Email: Code of Practice Version 04 March 2015 4 Contents Foreword ..9 Introduction ..10 About the Code of Practice ..11 A1. Pre-travel information ..15 B1. Substitute transport pre-planned and emergency ..19 C1. Car parking general and location ..22 C2. Car parking dimensions and number of spaces ..27 C3. Car parking markings ..32 C4. Car parking monitoring and enforcement.

5 35 D1. Set-down and pick-up points ..37 E1. Locating and approaching the station ..42 F1. Unobstructed progress general ..48 F2. Unobstructed progress building works ..57 G1. Doors ..61 H1. Lighting ..67 I1. Floors ..71 J1. Walls and transparent devices ..78 J2. Furniture and free-standing devices ..82 K1. Signs general ..85 K2. Signs directional information ..92 K3. Signs font ..95 Code of Practice Version 04 March 2015 5 K4. Signs sign Design ..99 K5. Signs sign lighting ..102 K6. Signs tactile (embossed and braille) signs ..105 K7. Signs display screens ..109 K8. Signs maps and detailed information ..113 L1. Announcements general ..115 L2. Announcements induction loops ..119 L3. Announcements emergency alarms ..122 M1. Help points ..124 N1. Ticket sales points booking offces, information and customer-service desks.

6 127 N2. Ticket sales points ticket vending machines ..131 N3. Ticket sales points ticket barriers ..135 O1. Lifts general ..138 O2. Lifts lift emergencies ..145 O3. Lifts platform lifts (inside the station building) ..147 P1. Ramps ..149 Q1. Steps and stairs general ..157 Q2. Steps and stairs stair and step Design ..160 Q3. Steps and stairs landings and areas beneath stairs ..163 Q4. Steps and stairs handrails ..165 R1. Escalators and moving walkways ..169 S1. Platforms platform Design ..173 Code of Practice Version 04 March 2015 6 T1. Seating, waiting rooms and shelters ..181 U1. Toilets standard toilets ..188 U2. Toilets provision and location of wheelchair- accessible toilets 190 U3. Toilets opening hours ..194 U4. Toilets doors ..196 U5. Toilets Design and layout ..199 U6.

7 Toilets WC pan and cistern ..203 U7. Toilets grabrails ..206 U8. Toilets washbasins ..210 U9. Toilets accessories and surface fnishes ..212 U10. Toilets lighting ..216 U11. Toilets emergency ..218 U12. Toilets baby-changing facilities ..221 V1. Platform lifts for boarding trains ..224 W1. Crossing the track ..228 W2. Crossing the track subways ..232 X1. Connecting transport ..234 Y1. Staff training ..236 Annex I. References ..238 Annex II. Exemptions from licence provision requiring the following of the Code of Practice ..242 Annex III. Transportable wheelchair dimensions ..246 Annex IV. Dispensation and derogation process ..248 Annex V. Reference documents ..249 Code of Practice Version 04 March 2015 7 Code of Practice Version 04 March 2015 8 Foreword Foreword by Baroness Kramer There are over 10 million people in Great Britain with a disability and we are committed to improving their access to work and leisure.

8 This includes improving access to the UK s railway stations , and this publication will help those delivering station infrastructure improvements to contribute to that aim. There is something fundamentally unfair when a disabled passenger has to travel beyond the mainline station they need, simply to change trains, and travel back again in order to reach the correct platform. By designing more accessible railway stations , you can start to change this. This is not only the right thing to do, it also makes good business sense, as passenger numbers can increase by up to 20% at stations where step-free access is provided. All infrastructure work carried out at stations needs to comply with the EU and domestic rules set out in this Code of Practice. Compliance with the Code is not gold plating, it is a requirement of the licence that each train operating company (TOC) and Network Rail has from the Offce of Rail Regulation (ORR), and it applies in all cases, whether it s new, replacement or renewed infrastructure.

9 The underlying principle of this Code is that, whenever work takes place, the opportunity is taken to ensure the output of that particular work provides for improved accessibility. We expect operators to commit themselves to a programme of continuous improvement on behalf of their disabled passengers. It doesn t need to be a big deal or a big cost to a project. It just needs careful thought and designing in from the start see it as an opportunity, not a problem. If you build it they will come. Code of Practice Version 04 March 2015 9 Introduction Introduction This Code fulfls the Secretary of State s responsibility under Section 71B of the railways Act 1993 (as amended), to produce a Code of Practice protecting the interests of users of railway passenger services or station services who are disabled .1 This updated Code replaces all previous versions, including Train and station Services for Disabled Passengers: A Code of Practice (the Blue Book) and accessible Train station Design for Disabled Passengers: A Code of Practice (November 2011).

10 This latest revision incorporates modifcations to the Commission Regulation (EU) No 1300/2014 of 18 November 2014 on the technical specifcations for interoperability relating to accessibility of the Union s rail system for persons with disabilities and persons with reduced mobility (PRM TSI). The version of the document published on the Department for Transport s (DfT) website will be considered the offcial version for the purposes of the railways Act 1993. Train and station operators, and anybody else who carries out work on Great Britain s railway network, should ensure that they are familiar with this version and should check the website on a regular basis for updates. If you have any questions regarding the Code of Practice, please contact the railways for All team using the address at the start of this document. railways Act 1993, Available at contents#pt1-pb12-l1g70 Code of Practice Version 04 March 2015 1 10 About the Code of Practice About the Code of Practice 1.