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Doctors’ Bills - Ombudsman
Things to note: • There is no requirement for any doctor to participate in an insurer’s gap cover scheme. • You should always ask your health insurer and your doctor’s office about your gap cover benefits before you are treated. • If there is going to be an amount left for you to pay, the
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Waiting periods for private health insurance
www.ombudsman.gov.auCONTACT US ONLINE Visit ombudsman.gov.au and privatehealth.gov.au EMAIL phio.info@ombudsman.gov.au IN WRITING GPO Box 442, Canberra ACT 2601 PHONE Call 1300 362 072 between 9am and 5pm (AEDT) Monday to Friday. SERVICES AVAILABLE TO HELP YOU MAKE A COMPLAINT
Better Practice Guide to Complaint Handling - Ombudsman
www.ombudsman.gov.au2 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING Introduction This Better Practice Guide to Complaint Handling describes five elements of effective complaint handling: • Culture. Agencies must value complaints as a means of strengthening their
Better Practice Guide to Complaint Handling - …
www.ombudsman.gov.au2 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING Introduction This Better Practice Guide to Complaint Handling describes five elements of effective complaint handling: • Culture. Agencies must value complaints as a means of strengthening their
Conflict of Interest Guidelines - Ombudsman
www.ombudsman.gov.auConflict of Interest – Disclosure Form – Attachment A, or Declaration of Personal Financial and Other Interests - Attachment B. Further information on which is the appropriate form for individual circumstances is included under the Section below titled Do I need to complete the Conflict of Interest/Declaration of Interests Form.
COMPLAINT HANDLING AT UNIVERSITIES - Ombudsman
www.ombudsman.gov.auAustralian universities that provide services to overseas students are also required — by the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 — to develop complaints and appeals processes. These guidelines will assist universities to comply with these requirements.
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