Example: stock market
EMOTIONAL INTELLIGENCE IN THE WORKPLACE
Active Listening Techniques 1. Let the speaker know that you are listening with well-timed and short replies, e.g. I see, or yes, or tell me more, or even by nodding. 2. Paraphrase speaker’s messages to make sure you are understanding, and also to show an effort to understand. 3. Identify the emotion the speaker is feeling.
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