Engineering Manual

1 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Index Ref. No. Topic Page Area of Guide : Mission Statement 1 Objective & Welcome 2 Area of Guide : Administration 2 Budget Control 3 3 Inventory / Loss Control 5 4 Work Order Contracts 7 Area of Guide : Energy Management 5 Lighting 8 6 Heating 10 7 Cooling 11 8 HV AC Distribution 12 9 Refrigeration 13 10 Domestic Water 14 11 Power Distribution 16 Area of Guide : Maintenance 12 Preventive Maintenance 17 13 Repair Log 19 Area of Guide : Programs 14 Ken Fix It 22 15 While You Were Out 24 16 Safety Tag Lock Out 25 Area of Guide : Systems 17 Water Treatment 27 18 Property Damage 29 19 Exhibit Service 31 Area of Guide.

2 Fire Notice 20 Fire Notice 33 1 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Mission Statement Subject Objective & Welcome Ref. No. 1 Applicable Forms 1. Objective & Welcome Objective To provide each guest with a guest room and public areas that have excellent eye appeal, with all furnishings and systems in perfect working order to provide maximum comfort, security and satisfaction. Welcome Welcome to SunrisE Resorts & Nile Cruises and especially Engineering Department. As you can see from our Objective, this Department is instinctive orientated for Guest Service. Our goal is to provide our prestigious guest and our staff with a safe and healthy Environment and enjoyable place of work. To achieve this, as well as we will provide the necessary skills to contribute the genuine quality of our guest experience with both direct and indirect contact and in the event of an emergency, our guests and our staff will proceed speedily and efficiently in professional ways.

3 As you are Engineer will pass through a process of training in Guest Contact Skills as well as a variety of forms of Fire and Life Safety Procedures. Some of you will receive condensing training, from inside and outside sources, to ensure that you are capable of delivering top quality and professional service to our guests and fellow employees. You will find, in the months ahead, that there will be times that your work load increases and long hours are worked. You will need to have the dedication necessary in the hospitality industry to feel a sense of achievements when overcoming hurdles that you will encounter along the way. You will also find, however, that we will operate as a team, giving support where necessary and in turn, receiving support when required. We, in SunrisE Resorts & Nile Cruises, believe in advancement for our employees, both in personal skills as well as technological skills.

4 We will strive to improve your knowledge, both in your chosen profession as well as in other technologies in our department. In return, we will expect your loyalty and commitment to our name, our guests and to your colleagues. 2 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Administration Subject Budget Control Ref. No. 2 Applicable Forms 2. Budget Control Purpose To establish budget preparation and control guidelines for Engineering Department expenditures. Standards The Chief Engineer has to implement Budget Control guidelines in accordance with the following procedures as well as with any policies issued by the Accounting Department. o The Chief Engineer will prepare the Property Operation s Fiscal Budget o The monthly budget has to be forecasted and variances explained where required o The Chief Engineer will maintain an expense tracking system in order to control the monthly budget o Monthly utility accruals are to be developed by the Chief Engineer o All expenses will be coded to the appropriate Property Operation s account number by the Chief Engineer o Any expense charged to the Property Operations budget must be approved by the Chief Engineer Procedures The Annual Energy and Repair and Maintenance Fiscal Budgets are to be developed by the Chief Engineer.

5 O The following information has to be obtained (the data and information in this list is essential to accurately forecast anticipated costs): Marketing Plan Energy and R & M chart of accounts Energy, R&M budget spread sheet forms Prior year & year-to-date actual budget history Projected occupancy and food covers Energy Consumption Analysis Report Anticipated utility rate increases Annual service contract expenses Anticipated contract labor expenses Projected costs of parts and materials needed to maintain the property Anticipated cost of R & M projects In-house labor rates plus budgeted increase 3 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Administration Subject Budget Control Ref. No. 2 Applicable Forms o The projected budget expenses for each account has to be spread throughout the twelve month period, using the data above, and then submitted to the Accounting Department for the General Manager's approval o The Chief Engineer has to develop a workable control mechanism whereby potential red flag budget items are identified as they occur and will be communicated to the General Manager and the Financial Controller on a weekly basis.

6 This is to monitor and action red flag items as they occur. o A monthly or 60-90 day forecast has to be developed, explaining in detail any anticipated variance to the budgeted amounts. This forecast has to be submitted to the Accounts Department as the forecast is based on current figures and may vary from the budget. o Utility accruals have to be developed monthly. Accruals are determined by calculating the actual utility consumption to date and projecting the consumption for the remaining period. Accruals are determined by savings on the budget. o All monthly expenses have to be verified against the Financial Reporting System which has to be submitted to the Chief Engineer for review. Errors noted have to be corrected by the Accounting Department the following month. Note: Incorrect postings can result in an over budget situation. o Any expense charged to Property Operation has to be reviewed and approved by the Chief Engineer prior to posting by the Controller's Department.

7 O No outside contractors, repairmen, service representatives or spare parts and material should be contracted and / or ordered by any Department without prior knowledge and approval by the Chief Engineer. Approval is required as these costs might not be budgeted for. 4 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Administration Subject Inventory / Loss Control Ref. No. 3 Applicable Forms 3. Inventory / Loss Control Standards o All parts and supplies will be stored in secure areas (under Engineering Department control) o A minimum par stock of critical parts and supplies will be established and maintained o It is the responsibility of the Chief Engineer, or his designee, to control and issue inventory o No spare parts or supplies are to be removed from the property. Procedures o To prevent theft of parts and supplies, a secure storage area must be provided in the maintenance area for spare parts and supplies.

8 A secure area consists of a locked room, cage or storage cabinet. o To neatly arrange and identify parts and supplies, shelves or bins should be used for parts and supplies within the storage area to provide uniformity and organization. All bins / shelves will be labeled with appropriate identification. The area must be neat and tidy at all times. o To avoid misuse of parts and supplies, access to spare parts and supplies must be restricted to Engineering Department employees only. Storage areas have to be locked when not in use. o A minimum par stock of critical parts and supplies that must be on hand for daily operation should be established. Availability and vendor delivery times will be the determining factors in establishing minimum par stocks. Excess inventories are to be avoided whenever possible. o Written inventories are to be maintained to identify vendors, pricing and parts numbers, descriptions and maximum and minimum quantities. o A parts and supplies inventory has to be conducted regularly, to ensure availability when needed, also to compare spares used and spares purchased o All Engineering Department employees will be held responsible for maintaining adequate inventories by informing the Chief Engineer or his designee when parts / supplies are getting low o Spare parts and / or supplies are the property of the Hotel and are never to be removed from the property.

9 This would constitute theft. o Parts and supplies have to be purchased through vendors with whom SunrisE Resorts & Nile Cruises has purchasing agreements to ensure that best prices are obtained (where applicable) o When selecting vendors, delivery by the vendor has to be considered to minimize sending personnel off-property. 5 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Administration Subject Inventory / Loss Control Ref. No. 3 Applicable Forms o It is recommended that the parts inventory be computerized. If you have purchased a computerized maintenance management program, it has to be incorporated in this policy. Optimize efficiency through the use of technology. 6 Engineering Manual Effective Date: August 15th, 2005 Sunrise Resorts & Nile Cruises Version 2 Area of Guide: Administration Subject Work Order Contracts Ref.

10 No. 4 Applicable Forms 4. Work Order Contracts Standards o Work Order Contracts must be used for all contracted labor o The Work Order Contract Summary report has to be completed monthly o The Summary report has to be maintained on file Procedures o Any work performed within the Hotel by outside contractors which is expensed to Property Operation must be issued by Work Order Contract. Purchase orders are not to be used for outside labor to avoid confusion with normal purchase requests. o The monthly Work Order Contract Summary has to be completed for each fiscal month to track monthly and year to date expenses (see Ref. No. ) o The monthly summary has to be utilized as an aid in monitoring your monthly R & M expenses, developing the annual R & M budget and analyzing Department staffing ( skill level, number of employees). o The Monthly Work Order Summary has to be maintained in department files o It is recommended that the Work Order Contract Summary be maintained on a computer program.