Enhanced Telecom Operations Map (eTOM) The Business ...

1 Enhanced Telecom Operations Map (eTOM) The Business process framework For The Information and Communications Services Industry Addendum B: eTOM B2B Integration: Using B2B Inter-enterprise integration with the eTOM GB921 B TMF Approved Version March 2004 TeleManagement Forum 2004 eTOM Business process framework , Addendum B Page iii Notice The TeleManagement Forum ( TM Forum ) has made every effort to ensure that the contents of this document are accurate. However, due to the inherent complexity in the design and implementation of software and systems, no liability is accepted for any errors or omissions or for consequences of any use made of this document. Under no circumstances will the TM Forum be liable for direct or indirect damages or any costs or losses resulting from the use of this specification. The risk of designing and implementing products in accordance with this specification is borne solely by the user of this specification.

2 This document may involve a claim of patent rights by one or more TM Forum members, pursuant to the agreement on Intellectual Property Rights between TM Forum and its members, and by non-members of TM Forum. This document is a copyrighted document of TM Forum, and if reproduced in any manner shall clearly acknowledge the authorship of TM Forum. Direct inquiries to the TM Forum office: 89 Headquarters Plaza North - Suite 350 Morristown, NJ 07960 USA Tel No. +1 973 292 1901 Fax No. +1 973 993 3131 TM Forum Web Page: TeleManagement Forum 2004 GB921B Page iv eTOM Business process framework , Addendum B Acknowledgements See main document (GB921 ) for acknowledgements. This eTOM B2B Integration document, TMF GB921B Version , is a genuinely collaborative effort. The TeleManagement Forum would like to thank the following people for contributing their time and expertise to the production of this document.

3 Dave Milham, BT Martin Huddleston, QinetiQ Krzysztof Samp, ITTI Greg Fidler, Practical Enterprise Architecture Jane Hall, Fokus Mike Richter, Telstra Viviane Cohen, Amdocs Wim Keppens, Ormvision A number of people provided input and/or formal contributions. Although not an exhaustive list, many thanks to the following for their thoughtful input and contributions: Enrico Ronco, Telecom Italia Lab Frank Birch, Fujitsu Johan Vandenberghe, Lucent Technologies Masayoshi Ejiri, Fujitsu Seth Nesbitt, Amdocs Jacques Potier, France Telecom Yigal Gur, Worldcom Alfred Anaya, Telcoremance Jose Ricardo Bueno, Fundacao CPqD Members of the Value Chain Market Centre Documentation and work from standards bodies and other fora have also contributed to the evolution of the eTOM B2B Integration document. This access was via public information or TM Forum member knowledge.

4 This list of standards bodies and forums is not exhaustive and does not imply review and concurrence by these enterprises or their representatives. It is important however to acknowledge the following work and their influence on the TeleManagement Forum work: RosettaNet ebXML OASIS , Particular thanks go to Dave Milham of BT who handled editing of this document, and integrated comments and suggestions into the final form shown here. This task requires insight and an ability to balance and combine GB921B TeleManagement Forum 2004 eTOM Business process framework , Addendum B Page v suggested changes into a result that can find consensus amongst those involved, and the efforts involved are much appreciated. TeleManagement Forum 2004 GB921B Page vi eTOM Business process framework , Addendum B About TeleManagement Forum TeleManagement Forum is an international consortium of communications service providers and their suppliers.

5 Its mission is to help service providers and network operators automate their Business processes in a cost- and time-effective way. Specifically, the work of the TM Forum includes: Establishing operational guidance on the shape of Business processes. Agreeing on information that needs to flow from one process activity to another. Identifying a realistic systems environment to support the interconnection of operational support systems. Enabling the development of a market and real products for integrating and automating Telecom Operations processes. The members of TM Forum include service providers, network operators and suppliers of equipment and software to the communications industry. With that combination of buyers and suppliers of operational support systems, TM Forum is able to achieve results in a pragmatic way that leads to product offerings (from member companies) as well as written specifications.

6 GB921B TeleManagement Forum 2004 eTOM Business process framework , Addendum B Page vii About this document This is a TM Forum Guidebook. The guidebook format is used, for example, when the document lays out a core part of TM Forum s approach to automating Business processes. Document Life Cycle The Enhanced Telecom Operations Map (eTOM) The Business process framework For The Information and Communications Services Industry is being issued as a TM Forum Version Release with a Guidebook Number of 921. See main document (GB921 ) for further information. Time Stamp This version of the eTOM Business process framework can be considered valid until it is updated or replaced. How to obtain a copy An electronic copy of the eTOM Business process framework can be downloaded at the TM Forum Web Site ( ). Contact the TM Forum office (see previously for contact details, or via the web site) for any further information.

7 How to comment on the document Comments must be in written form and addressed to the contacts below for review with the project team. Please send your comments and input to: Enrico Ronco, Telecom Italia Lab Team Lead of eTOM Team TeleManagement Forum 2004 GB921B Page viii eTOM Business process framework , Addendum B Mike Kelly, TM Forum eTOM Program Manager Please be specific, since a team evaluating numerous inputs and trying to produce a single text will deal with your comments. Thus, we appreciate significant specific input. We are looking for more input than word-smith items, however editing and structural help are greatly appreciated where better clarity is the result. Document History Version Date Purpose eTOM Version Addendum B 07/03 Launched as an Addendum to the main eTOM GB921 document, to improve readability.

8 ETOM Version Addendum B 2/04 Updated to reflect member comment and further analysis. eTOM Version Addendum B 03/04 Cosmetic update to state approved version. Summary of Changes in this Version See main document (GB921 ) for change information. GB921B TeleManagement Forum 2004 eTOM Business process framework , Addendum B Page ix References See main document (GB921 ) for additional references. TeleManagement Forum 2004 GB921F M Business process framework , Addendum B Page x Table of Contents ABOUT TELEMANAGEMENT ABOUT THIS DOCUMENT ..VII DOCUMENT LIFE TIME HOW TO OBTAIN A HOW TO COMMENT ON THE DOCUMENT SUMMARY OF CHANGES IN THIS TABLE OF TABLE OF FIGURES AND ETOM Business process CHAPTER 1 - CHAPTER 2 - THE EMERGENCE OF EBUSINESS WITHIN THE ICT WHAT IS EBUSINESS?

9 16 IMPLICATIONS OF EBUSINESS FOR SERVICE HOW CAN A SERVICE PROVIDER MIGRATE TOWARDS EBUSINESS? ..18 A CONCEPTUAL MODEL FOR Service CHAPTER 3 - MAIN B2B INITIATIVES AND SHARED PUBLIC REGULATED VERSUS UNREGULATED B2B ..23 B2B using Web Call ROSETTANET CONCEPTUAL EBXML WHAT IS IT? ..26 TeleManagement Forum 2004 GB921F eTOM Business process framework , Addendum B Page xi ebXML Technical ebXML Elements of Immediate Interest ..27 WHAT DOES ETOM NEED TO ADDRESS?..28 CHAPTER 4 - EXTENDING ETOM FOR Business TO Business ETOM ETOM PUBLIC B2B Business Operations Relevance to B2B for the eTOM ..33 ETOM PUBLIC B2B Business OPERATION MAP (EPBOM)..33 B2B External Environment - process B2B Environment - Information RosettaNet Business Operations Map (BOM) Vertical Telecomm industry B2B Business Operations Map ..37 ETOM PUBLIC B2B BOM-LEVEL 0 process Referenced ANNEX A: OVERVIEW OF ROSETTANET AND EBXML.

10 43 DEFINING PUBLIC THE B2B TRANSACTION BINARY GENERAL STRUCTURE OF A Business EXAMPLE TRANSACTION PATTERN REQUEST MESSAGE EXAMPLE TRANSACTION PATTERN ANNEX B: B2B TERMINOLOGY USED IN THIS ROSETTANET AND EBXML GENERAL E- Business ANNEX C ROSETTANET Business Operations MAP ..54 ANNEX D: TERMINOLOGY AND ACRONYM GLOSSARY ..60 TeleManagement Forum 2004 GB921B Page xii eTOM Business process framework , Addendum B Table of Figures and Tables Figure : The Conceptual Model for eBusiness ..19 Figure Concept of a public Figure RosettaNet Conceptual 24 Figure ebXML Figure Mapping of ebXML process Steps on eTOM Business process Figure eTOM Public B2B BOM Public Figure eTOM Public B2B BOM Information ..35 Figure RosettaNet Business Operations Map Clusters ..36 Figure RosettaNet Business Operations Map Cluster 3 Order Figure eTOM Public B2B Business Operations Map Level 0 and Figure : BPSS Model Business Figure : From multiparty Collaborations to Business Figure : Business Documents and Business Signals.