eTOM: An Introduction

1 All Rights ReservedPage No. - 1 Copyright 2004. All Rights ReservedPage 1 Training PlusCopyright 2004. All Rights ReservedPage 1 Training PlusCopyright 2004. All Rights ReservedPage 1 Training PlusTM Forum Training Plus at TeleManagementWorldLong Beach, USA -11thOctober 2004 Enhanced Telecom Operations Map eTOM: An IntroductionEnrico RoncoMike KellyAll Rights ReservedPage No. - 2 Copyright 2004. All Rights ReservedPage 2 Training PlusCopyright 2004. All Rights ReservedPage 2 Training PlusCopyright 2004. All Rights ReservedPage 2 Training PlusAgenda Welcome eTOM: an Overview eTOM: the Business process framework Break Bringing eTOM into your Business eTOM applications Q&A CloseAll Rights ReservedPage No. - 3 Copyright 2004. All Rights ReservedPage 3 Training PlusCopyright 2004.

2 All Rights ReservedPage 3 Training PlusCopyright 2004. All Rights ReservedPage 3 Training PlusTimelinehMorning Rights ReservedPage No. - 4 Copyright 2004. All Rights ReservedPage 4 Training PlusCopyright 2004. All Rights ReservedPage 4 Training PlusCopyright 2004. All Rights ReservedPage 4 Training PlusHousekeepinghCourtesyhPlease silence mobiles, pagers, of clarification as they arisehOther issues at start/end of sessions during the breaks, end of day ..hFeedbackhPlease return Evaluation FormsAll Rights ReservedPage No. - 5 Copyright 2004. All Rights ReservedPage 5 Training PlusCopyright 2004. All Rights ReservedPage 5 Training PlusCopyright 2004. All Rights ReservedPage 5 Training PlusAgenda Welcome eTOM: an Overview eTOM: the Business process framework Break Bringing eTOM into your Business eTOM applications Q&A CloseAll Rights ReservedPage No.

3 - 6 Copyright 2004. All Rights ReservedPage 6 Training PlusCopyright 2004. All Rights ReservedPage 6 Training PlusCopyright 2004. All Rights ReservedPage 6 Training PlusTeleManagement World Training PlusLong Beach, USA -11thOctober 2004eTOM:an OverviewAll Rights ReservedPage No. - 7 Copyright 2004. All Rights ReservedPage 7 Training PlusCopyright 2004. All Rights ReservedPage 7 Training PlusCopyright 2004. All Rights ReservedPage 7 Training PlusEnhanced Telecom Operations Map - eTOM: What is It?hA telecommunications Service Provider business process frameworkhDeveloped collaboratively over a decadehProvides business-orientedviewhemphasizes structure/ process components/ process interactivity/ roles/ responsibilitieshsets requirements for (but is neutral towards) system solution/ architecture/ technology/ implementationhRepresents industry-consensuson Service Provider processeshharmonized position across global scenehcan be tailored/ extended for individual companieseTOM represents a framework for defining your own processes, and a tool for communication with othersAll Rights ReservedPage No.

4 - 8 Copyright 2004. All Rights ReservedPage 8 Training PlusCopyright 2004. All Rights ReservedPage 8 Training PlusCopyright 2004. All Rights ReservedPage 8 Training PlusA Brief History of eTOMh1995 1998: development of TOM (Telecom Operations Map)h1999: stabilization of TOMh2000 2001: evolution of TOM towards ETOMh2001: eTOM , and for Member EvaluationhJan 2002: eTOM for Public EvaluationhMay 2002: eTOM is TMF Approvedh2002 -2003: Updates to core eTOM released to Members and PublichMarch 2004: New release eTOM is TMF Approvedhextends with further process decompositions and flows in selected application areas, also B2B support and ITIL mappings e for enhanced hApril 2004: Submission of eTOM to ITU-T as a work never stopshMay/June 2004: Formal acceptance of eTOM by ITU-ThAugust 2004: eTOM released as part of NGOSS Rights ReservedPage No.

5 - 9 Copyright 2004. All Rights ReservedPage 9 Training PlusCopyright 2004. All Rights ReservedPage 9 Training PlusCopyright 2004. All Rights ReservedPage 9 Training PluseTOM Business process framework Conceptual StructureEnterprise ManagementStrategy, Infrastructure & ProductOperationsMarket, Product and CustomerServiceResourceSupplier/ Partner(Application, Computing and Network)CustomerSuppliers/PartnersShareh oldersOther StakeholdersEmployeesAll Rights ReservedPage No. - 10 Copyright 2004. All Rights ReservedPage 10 Training PlusCopyright 2004. All Rights ReservedPage 10 Training PlusCopyright 2004. All Rights ReservedPage 10 Training PluseTOM: Enhanced Telecom Operations Map Enterprise ManagementStrategy, Infrastructure & ProductOperationsFulfillmentAssuranceBil lingProductLifecycleManagementInfrastruc tureLifecycleManagementOperationsSupport &ReadinessCustomer Relationship ManagementService Management & OperationsResource Management & OperationsSupplier/Partner Relationship ManagementStrategy & CommitMarketing & Offer ManagementService Development & ManagementResource Development & ManagementSupply Chain Development & Management(Application, Computing and Network)(Application, Computing and Network)

6 CustomerEnterprise EffectivenessManagementKnowledge & ResearchManagementEnterprise RiskManagementStrategic & EnterprisePlanningFinancial & AssetManagementStakeholder & ExternalRelations ManagementHuman ResourcesManagementeTOM has now been adopted by ITU-T, as a full international RecommendationCopyright 2004. All Rights ReservedAll Rights ReservedPage No. - 11 Copyright 2004. All Rights ReservedPage 11 Training PlusCopyright 2004. All Rights ReservedPage 11 Training PlusCopyright 2004. All Rights ReservedPage 11 Training PluseTOM compared with eTOM of UpdatehOperationsProcess Area fully decomposed to Level 3hRationalization of Strategy Infrastructure & ProductLevel 2process groupingshSIP Level 3 decompositions now being worked for eTOM of Enterprise ManagementLevel 1 -2 process groupingshRationalization of B2B themewith the Introduction of the eTOM Business Operations MapStandardizationheTOM now accepted by ITU-T as a formal international RecommendationAll Rights ReservedPage No.

7 - 12 Copyright 2004. All Rights ReservedPage 12 Training PlusCopyright 2004. All Rights ReservedPage 12 Training PlusCopyright 2004. All Rights ReservedPage 12 Training PlusWhat is NGOSS?hNGOSS is a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems hIndustry-agreed, business & systems framework to guide the implementation of process automation:hDefines methodologies for evolving OSS and BSS infrastructure into a lean operations approachhSpecifies the key characteristics of OSS/BSS (business processes, data models and integration architectures) that allow high degrees of process integration and automationhDeveloped by major operators and suppliers worldwidehDriven and managed by TM ForumhImplemented as a set of programsAll Rights ReservedPage No.

8 - 13 Copyright 2004. All Rights ReservedPage 13 Training PlusCopyright 2004. All Rights ReservedPage 13 Training PlusCopyright 2004. All Rights ReservedPage 13 Training PlusNGOSS GoalsDecrease OSS softwaredevelopment effortDecrease operationscostsReduce time to introduce new servicesReduce number ofphysical interfacesper OSS componentAcross the board cost reductions Centralize work/ process flow functionality Provide common data schema and implementation Facilitate migration from legacy OSS environments Uniform look at feel of user interfaces High scalability Security in all systemsUsing New Generation Principles and ArchitectureAll Rights ReservedPage No. - 14 Copyright 2004. All Rights ReservedPage 14 Training PlusCopyright 2004. All Rights ReservedPage 14 Training PlusCopyright 2004.

9 All Rights ReservedPage 14 Training PlusNGOSS LifecycleService DevelopersViewService Providers ViewService DevelopersViewService Providers ViewImplementationDeploymentBusinessSyst emDeploymentCapabilities, Constraints & ContextImplementationCapabilities, Constraints & ContextBusinessCapabilities, Constraints & ContextSystemCapabilities,Constraints & ContextImplementationDeploymentBusinessS ystemDeploymentCapabilities, Constraints & ContextImplementationCapabilities, Constraints & ContextBusinessCapabilities, Constraints & ContextSystemCapabilities,Constraints & ContextCorporateKnowledgeBaseNGOSSK nowledgeBaseSharedCorporateKnowledgeBase NGOSSK nowledgeBaseSharedCorporateKnowledgeBase NGOSSK nowledgeBaseSharedAll Rights ReservedPage No. - 15 Copyright 2004.

10 All Rights ReservedPage 15 Training PlusCopyright 2004. All Rights ReservedPage 15 Training PlusCopyright 2004. All Rights ReservedPage 15 Training PluseTOM: Linkage to NGOSSheTOM provides the NGOSS Business ViewheTOM processes, flows and information are input as requirements to the NGOSS System ViewhFeedback from the NGOSS development cycle is used to validate the eTOMS ervice DevelopersViewService Providers ViewService DevelopersViewService Providers ViewImplementationDeploymentBusinessSyst emDeploymentCapabilities, Constraints & ContextImplementationCapabilities, Constraints & ContextBusinessCapabilities, Constraints & ContextSystemCapabilities,Constraints & ContextImplementationDeploymentBusinessS ystemDeploymentCapabilities, Constraints & ContextImplementationCapabilities, Constraints & ContextBusinessCapabilities, Constraints & ContextSystemCapabilities.