FCA - Chrysler

1 1 FCA SCM Damage Prevention & Quality vehicle SHIPPING MANUAL Last revised December 5th, 2016. Version 7 Updates to this manual will be based on bulletins and business/policy/network changes. All previous bulletins are replaced by this document. Printed copies of this manual are uncontrolled. For the latest version of this manual please visit: FCA Extranet: or VIN Tracking Please note: bulletins sent out throughout the year will only be posted on VIN Tracking. Asia Pacific Europe, Middle East, Africa Latin America North America.

2 December 2016 2 Table of Contents It is vital that all providers read and understand the general sections contained in the manual as well as the specific sections pertaining to the specific type of service being performed. All service providers are required to have a current color copy of this manual available in the main office and at any time demonstrate that employees possess vast knowledge on all general sections, in addition to the particular ones regarding the type of service provided to FCA.

3 All haul-away trucks must have a color copy of Section 10: vehicle Loading Sheets. Section 1 General Rules 3 Section 2 vehicle Inspection Standard / Calibro 9 Section 3 Exception Reporting (All modes) 17 Section 4 Transportation Claim Process (Final delivery) 23 Section 5 Hold and Inspection Codes 32 Section 6 Road Transportation Rules (Process 71089) 37 Section 7 Rail Transportation 48 Section 8 Yard /Compound Rules (Process 71086) 52 Section 9 Contacts and Access to systems 71 Appendix 2016 Changes 73 Note.

4 For carriers and service providers conducting business within FCA network in Europe, Middle East, Africa (EMEA), refer to the following procedures for additional information: 71089-02 Rail transportation standard; 71089-03 Sea transportation standard; 71086 for Used vehicle handling, Force Majeure, Battery replacement, Vehicles post MAPO . 3 Section 1 General Rules Clothing and Behaviour of Personnel 3 vehicle Handling Rules 4 In-Transit Breakdown/Repair Procedure 5 Clothing and Behaviour of Personnel a) Providers are extensions of the FCA network and must appear professional when interacting with customers.

5 Providers must wear clean working clothes at all times (no oil/grease stains). b) Anyone who enters the yard area where vehicles are stored (drivers, administrative personnel, external persons, etc.) must adhere to the following requirements, to prevent damage: o Wear clothing without accessories such as buttons, rivets, zippers and buckles (both in metal and plastic), keys, sharp objects, bracelets, rings, exposed Velcro-type clothing closures. o Wear high visibility and non-metal zipper jackets.

6 O Wear suitable protections for watches and belts with buckles. o Never wear waist-bags or document-bags in the belt. c) Independent of safety regulations applicable to the compound, the personnel working in the facility (except for administration personnel working in office) must always wear high visibility trousers and jacket, bright colored shirts or vests with reflective strips. d) Working gloves must be worn while operating or handling all loading/unloading equipment. The manager of the compound must have clean gloves in stock.

7 E) Dirty gloves must not be worn while inside the vehicle . Only clean gloves are allowed to be worn while inside the vehicle . f) The usage of clean gloves is required in the Refueling Area. Dirty gloves must be disposed of immediately. g) No exposed metal is permissible and must be either covered or removed, this includes; jean rivets, watches, rings, loose hanging jewelry, zippers, belt buckles, buttons, cell phone holsters, etc. h) Clipboards must not have exposed metal edges.

8 Any metal edge must be covered with duct/electrical tape. i) The compound manager must ensure a sufficient availability of high visibility and anti-scratch jackets, so that everybody entering the compound can be equipped with it (external companies, compound controllers, etc.). The compound managers must also ensure the effective use and enforce the use of this clothing. 4 j) The compound managers are responsible and therefore penalized if unauthorized personnel is present with non-compliant clothing in any areas where vehicles are stored.

9 vehicle Handling Rules a) Maximum speed allowed for handling vehicles is o [Europe, Middle East, Africa, Asia Pacific and Latin America) 30 kilometers per hour is the maximum speed. o [US, Canada and Mexico] 15 miles per hour or 25 km per hour is the maximum speed. b) It is strictly forbidden to: Smoke, eat, lean against, or lounge in the vehicle , or use of cell phones (including Bluetooth headsets), iPods, tablets or any electronics devices while in motion. Speed, race the engine, or spin the tires.]

10 Let a vehicle idle excessively. Operate or transport four-wheel drive units in 4-LOW. Push the vehicles for manual starting. Use vehicles in storage for towing, shuttling persons and/or material transport. Have any passengers in a vehicle . c) For fully discharged battery, o Booster can be used for both handling vehicles with fully discharged battery from ship/train/haul-away truck and for special emergencies in yards. Report to Damage Prevention (North America)/ vehicle Distribution Quality (Europe/Latin America) team immediately.