FROM LANDING TO TAKE-OFF: WE CARE - …

1 FROM LANDING TO TAKE-OFF: WE CARE. COMPANY PRESENTATION. April 2018 Swissport International Ltd. AGENDA. 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 2 April 2018 Swissport International Ltd. 1. THIS IS SWISSPORT. 3 April 2018 Swissport International Ltd. WHAT WE DO. THE COMPANY. Swissport International Ltd. is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an all-inclusive . service package in addition to managing integrated collaboration outsourcing . models. 4 April 2018 Swissport International Ltd. WHAT WE DO: THE PROFILE. Key Figures Revenue (not normalised) EUR: billion Countries 50. Employees > 68,000. Flights handled (movements) > million Cargo handled (tonnes) > million Warehouses > 133.

2 Airports served > 315. Customers > 850. Passenger handled (departures) > 265 million 5 April 2018 Swissport International Ltd. GROUP EXECUTIVE MANAGEMENT (GEM). 6 April 2018 Swissport International Ltd. WHAT WE AIM FOR: OUR MISSION. To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. We also aim for: Consolidate and strengthen our number-one position Achieve profitable growth Progess in key areas such as quality and reliability Further develop and implement the Swissport Formula 7 April 2018 Swissport International Ltd. HOW WE DO IT: OUR MISSION STATEMENT. TO PROVIDE THE AVIATION INDUSTRY. WITH CONSISTENT AND TAILOR-MADE. solutions AROUND THE GLOBE, FOR. A BETTER CUSTOMER EXPERIENCE. We focus on innovation and human resources development We are guided by the principles of sustainability and compliance 8 April 2018 Swissport International Ltd.

3 HOW WE DO IT: OUR VALUES. PEOPLE. We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM. We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions . PARTNERSHIP. Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. 9 April 2018 Swissport International Ltd. HOW WE DO IT: AWARDS. These values result in steady growth and an industry-wide acknowledgement of our achievements: IATA Ground Handler International Cargo ACSA ACW Ground Handling of the Year 2016 Handler of the Year Award 2013. Africa (2011/2013/2015). Swissport receives various ISAGO Awarded to Swissport Awarded to Swissport Best Cargo Air Cargo Awarded to Swissport certificates & IGOM after the company won for the third time in a Handler of the Handling Agent of at the prestigious recognition at the the inaugural prize in row at the Air Cargo Year 2014 the Year 2014 Cargo Airline of the IGHC 2017 in 2012.

4 Africa 2015 Year Awards 2013. Bangkok Conference and Awarded to Awarded to Exhibition. Swissport at Swissport for the ACSA's Feather sixth year in Awards 2014. succession at the World Air Cargo Awards 2014. 10 April 2018 Swissport International Ltd. HOW WE DO IT: CERTIFICATIONS. ISAGO CARGOiQ. Swissport's Corporate Headquarter as Swissport has achieved certification well as 14 stations of its global network as a fully compliant CARGOiQ company, have been awarded the IATA Safety a landmark certification recognising Audit for Ground Operations, listed in Swissport's active endeavours to fully the ISAGO registry. Swissport will comply with all agreed industry quality continue participating in the ISAGO standards. program and going along with certifying further stations. IATA. Swissport is a Member of the Strategic Partnership Program as from 2005. ISO. Swissport is Management System ISO. 9001 certified (by SGS).

5 11 April 2018 Swissport International Ltd. WHAT MAKES US SPECIAL: SWISSPORT FORMULA. Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: Consistent quality and reliability of service delivery Efficient services through application of best practices Improved choice and access to innovative services globally Optimised solutions for global and local needs Well-trained management and staff 12 April 2018 Swissport International Ltd. WHAT MAKES US SPECIAL: COLLABORATION MODEL. FROM RELATIONSHIP TO PARTNERSHIP. Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing Tailor-made cooperation models (incl. Global Framework Agreements). Business development projects and launch of new products Joint ventures 13 April 2018 Swissport International Ltd. FACTS & FIGURES: TOP CUSTOMERS.

6 Full-service airlines: Low-cost carriers: 14 April 2018 Swissport International Ltd. 2. OUR SERVICE OFFERINGS. 15 April 2018 Swissport International Ltd. GROUND HANDLING SERVICES. Passenger & Ramp Services Baggage Services Ticketing Services Lost & Found Services Lounge Operations VIP Services Gate & Check-in Services Irregularity Handling Station Management & Control Load Control Crew Administration De-icing 16 April 2018 Swissport International Ltd. CARGO SERVICES. Freight Handling (On/Off Airport). Mail Handling Document Handling (Import/Export). Integrator Handling Cargo Handling in a Third-Party Facility Freighter Ramp Services/ Transportation Outsourced Hub Operations and Management Network Handling Services (Off-Line). Call Centre and Airline Customer Services Trucking Services Warehousing e-Freight Services 17 April 2018 Swissport International Ltd. FUELLING SERVICES. Into-Plane Fuelling Maintenance & Operation of Tank Farms Maintenance & Operation of Fuel Distribution Systems & Pipelines Laboratory Fuel Testing Ground Support Equipment Fuelling Ground Support Equipment Maintenance Fuel System Project Maintenance Rental Car Fuel Facility Management Technical Audits & Inspections Cathodic Protection Surveys 18 April 2018 Swissport International Ltd.

7 MAINTENANCE SERVICES. Aircraft Maintenance Ground Support Equipment Repair Maintenance Engineering Scheduled Maintenance Warranty Administration Unscheduled Maintenance ETOPS signoff Complementary Services Transit/turnaround services Repairs Aircraft checks Overhaul ULD Maintenance CAA certified Maintenance and Repair of ULD: Containers, Pallets, Envirotainers 19 April 2018 Swissport International Ltd. EXECUTIVE AVIATION SERVICES. Personalised Service Airport & Runway Slot Delivery 24/7 Co-Ordination Fast Turnaround Times Aircraft Charter Reservation Passenger & Crew Change Aircraft Charter Assistance Reservation Customs & Immigration Catering Arrangements Assistance Hotel & Restaurant Traffic Rights & LANDING Reservations Permits Limousine & Car Rental Flight Planning & Weather . Fuelling Arrangements NOTAMs 20 April 2018 Swissport International Ltd. AVIATION SECURITY SERVICES. Access Control Baggage Security Cabin Search Cargo Screening Catering Security Document Control General Surveillance High Risk Security Operations for US Carriers Inadmissible Handling Integrated Services of Security and Ground handling Integrated Services of Security and Cargo handling 21 April 2018 Swissport International Ltd.

8 3. THE HUB CONCEPT. 22 April 2018 Swissport International Ltd. THE HUB CONCEPT: MODES OF COOPERATION. FROM RELATIONSHIP TO PARTNERSHIP. Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing Provision and management of handling services at carrier's hub or base* airport. *Airline has permanently based a few aircrafts (mainly low-cost carriers). 23 April 2018 Swissport International Ltd. THE HUB CONCEPT: CUSTOMER BENEFITS. Reduction of handling rates and improved cost Cost transparency with the conversion of handling costs from fixed to variable Improve and/or maintain quality of handling services with Quality the implementation of the proven Swissport Formula . Best Practice Benefit from our experience The Hub & Base concept allows the airline to focus on their Focus core business Provides the full benefit of collaborating with Swissport as a Partnership strategic partner Vast hub and base management experience in 18 stations Expertise around the globe 24 April 2018 Swissport International Ltd.

9 THE HUB CONCEPT: CONTRIBUTION BY PARTNERS. SWISSPORT AIRLINE. Operational hub & base experience Provide flight production volume Swissport brand and quality Assist in arranging license approvals Quality re-assurance Support in assuring airport space at preferential Headquarters' commitment to assume rates professional project leadership up to operational start Support in provision of attractive financial options On site project support by experienced field for leases, loans and local guarantees managers from global network Assist with local labour market and labour law Operational- and leadership training of local staff issues and management Arrange local legal support Best practice handling processes and operations (Proven Swissport Formula) Lobbying and networking on all levels Provision of quality ground equipment (GSE). and access to innovative technologies Vast commercial expertise from customers airlines Global procurement power and leverage 25 April 2018 Swissport International Ltd.

10 THE HUB CONCEPT: PROJECT PROCESS. Timeframe: Timeframe: Timeframe: Timeframe: ca. 1-2 months ca. 1-2 months ca. 3-6 months ca. 3-6 months Feasibility Fine-tune Order GSE. Top level study cooperation and prepare kick-off talks (initial model &. for start-up proposal) business plan Milestone 1: Milestone 2: Sign MOU Board Approval 26 April 2018 Swissport International Ltd. THE HUB CONCEPT: OUR EXPERTISE. 9 Airline Hubs: HEL, GRU, JNB, MUC, SOF, ZRH, IAD, DEN, BRU. 2 Major Airline Bases: GVA, STN. 4 Major Cargo Bases: ICN, KIX, LAX, SFO. 27 April 2018 Swissport International Ltd. 4. REGIONAL AND GLOBAL PRESENCE. 28 April 2018 Swissport International Ltd. GLOBAL NETWORK. Europe & Middle East North America Countries: 20. Countries: 2. Stations: 101. Stations: 58. Africa Countries: 9. Latin America Stations: 47. Countries: 14 Asia-Pacific Stations: 65 Countries: 5. Stations: 44. Total Network Countries: 50.