Transcription of FSCS Organisational Structure
1 FSCS Organisational Structure Claimant Services Service Excellence Operations Support Default Claims Assessment Design (CAD) Claims Resolution Team (CRT) Insurance Adviser Operations Paul Smart Mark Andersen Neil Dyson Ted Boucher David Atter Customer Escalation Team (CET) Customer Services Team (CST) John King Julie McKenna Tom Sheffield Kate Bartlett Deb Evans Data Management Cont. Improvement & Process Architecture Elaine Prosser Interim Reporting Line Policy & External Affairs Risk and Compliance Comms Legal & Recoveries Corporate Affairs Karen Gibbons Brian Martin Mark Oakes James Darbyshire Alex Kuczynski Information Technology People Finance David Woof David Blackburn Kathryn Sherratt CEO Mark Neale Change Dick Parkhouse Secretariat Mark Thomas Service Management Service Management Service Management - Insurance Mark Hayes Karl Jeffries James Atkinson Supplier Technical Advice (STA) Robert Jones Compensation Delivery Records Management Michelle Egan Dipesh Mistry Pre-Assessment Claim Team (PCAT)
2 Data Management Service Management Claimant Services Service Excellence Operations Support Cont. Improvement & Process Architecture Compensation Delivery Default Claims Assessment Design (CAD) Claims Resolution Team (CRT) Supplier Technical Advice (STA) Insurance Adviser Director of Operations Paul Smart Mark Andersen Neil Dyson Robert Jones Ted Boucher Dipesh Mistry James Atkinson David Atter Elaine Prosser Customer Escalation Team (CET) Customer Services Team (CST) John King Julie McKenna Tom Sheffield Kate Bartlett Deb Evans Operations - Teams & Managers Interim Reporting Line Confidential ab 2 Service Management Service Management - Insurance Mark Hayes Karl Jeffries Records Management Michelle Egan Pre-Assessment Claim Team (PCAT)
3 Corporate Affairs - Teams & Managers Policy & External Affairs Risk & Compliance Communications Legal & Recoveries Director of Corporate Affairs Karen Gibbons Brian Martin Mark Oakes James Darbyshire Alex Kuczynski Secretariat Mark Thomas Confidential ab 3 Central Services - Teams & Managers Information Technology People Finance David Woof David Blackburn Kathryn Sherratt CEO Mark Neale Change Dick Parkhouse Confidential ab 4
