Full Client Name National Healthcareer Association Acronym ...

1 Full Client NameNational Healthcareer AssociationAcronymNHAFile TypeEligibility API from NHA (NHA third-party vendor BrightLink)PlatformDimensions / PSI Bridge with Chrome Extension (Remote Proctoring Platform)ID TypeNHA_ID_NumberMissed Exam: If candidates are calling to reschedule after missing an exam, please let them know they will have to contact NHA regarding rescheduling. Do NOT advise to have NHA simply send a new file, as this is misleading on whether they will need to pay again or AddressNHA - National Headquarters, 11161 Overbrook Drive, Leawood, KS 66211 Client Telephone(800) 499-9092 Client Fax(913) 661-6291 Client Web Telephone833-537-1330 PSI Internal Extension6794 PSI Support Email Response TimeWithin 48 hrsPSI Scheduling modesPhone, PSI websiteExam Titles/Testing Time/# of items ExCPT Pharmacy Technician Certification Exam (CPhT)/130 minutes/100 items NHA Billing and coding Specialist (CBCS) Certification Exam/180 minutes/100 items NHA EKG Technician (CET) Certification Exam/120 minutes/100 items NHA Electronic Health Record Specialist (CEHRS) Certification Exam/110 minutes/100 items NHA Medical Administrative Assistant (CMAA)

2 Certification Exam/130 minutes/110 items NHA Medical Assistant (CCMA) Certification Exam/180 minutes/150 items NHA Patient Care Technician/Assistant (CPCT/A) Certification Exam/120 minutes/100 items NHA Phlebotomy Technician (CPT) Certification Exam/120 minutes/100 itemsPretest ItemsIn addition to the number of examination items specified, 15-20 pretest questions will be administered to candidates during the examinations. These questions will NOT be scored. The administration of such non-scored experimental questions is an essential step in developing future credentialing TypeNational Healthcareer Associaton (NHA)Splitting PortionsExams are one portionNotesTranslator Services/Translation Dictionary: Not allowedApplication ProcessingN/AProcessing TimeN/AApplication ProcessorN/AName/Address ChangesCandidates must contact the AvailableEnglishEligibility CriteriaCandidate must be approved by the National Healthcareer Associaton (NHA).

3 Candidates can be under 18 years of age. NHA has no age limit. Eligibility PeriodN/APayment Payable toN/AFeeBill ClientPayment TypeN/AReschedule RulesYou may cancel and reschedule an examination appointment without forfeiting your fee if your cancellation notice is received 24 hours prior to the scheduled examination Accommodation ApprovalIf you need exam accommodations, please submit your request to SitesTest Centers and Live Remote Online ProctoringThere are global examination centers. You will be provided with the locations upon scheduling for your Remote Proctored ExamExam Launch must be done from the candidate's UCS Dashboard. They are able to reach their UCS Dashboard by logging into their Account on System Compatibility CheckCompatibility Check is located on the Candidate's PSI Dashboard next to the schedule details.

4 It is also located in the security procedures when selecting "view details" from the PSI Dashboard. It is in the candidate's best interest to conduct a compatibility check on their PC or laptop when they schedule their exam to ensure that their workstation will be compatible with PSI system Trouble Shooting for CandidatesThe list below contains all the hardware and software requirements for the exam. Browser and Version - Chrome and above Platform - Windows , , , , Macintosh 10 Javascript - Enabled Cookies - Enabled Connection Speed - Should be at least 50 kbits per second Workstation must have webcam and microphone Webcam/Microphone: Minimum resolution is 320X240 Remote Proctoring Bridge TECH SUPPORT If the LRP candidate experiences technical issues, CSRs must do a warm transfer to x6735.

5 You may also initiate a chat at after you close the Secure Browser Software. Phone numbers: 1-844-267-1017; International 1-617-564-9052 Bring to test centerOne (1) form of valid (non-expired) government issued photo identification bearing your signature. The first and last name on your ID must match the name under which you registered for your of acceptable ID include: state driver s license, state identification card, federal employment authorization card, government issued passport or NYC ID (city issued). Failure to present appropriate identification will result in cancellation of your appointment and forfeiture of your exam : Effective 10/7/2021: Verification of a high school diploma or equivalent is no longer required. ExCPT Candidates residing in the state of Arizona MUST also provide their High School Diploma or Certificate of Completion of the GED or HiSET.

6 CBCS Reference MaterialsCBCS Exam Candidates taking the CBCS exam on or after September 28, 2021 are required to bring the following coding Manuals to their exam. No other manuals will be accepted. Candidates must bring the hard copy of the coding manuals; no digital versions will be allowed in the testing room. Manuals may contain handwritten notes in the margin of the pages, highlighting and/or tabs. No loose or inserted pages are allowed and must be removed prior to entering the exam room. Candidates who fail to bring the three coding manuals will not be permitted to take the CBCS exam. See CIB for additional rules on using the correct edition of the coding Manuals. 1) CPT Professional Edition 2) HCPCS Level II3) ICD-10-CMAll other NHA Exams are CLOSED AllowedThe onscreen calculator is turned on for the ExCPT Exam Materials Given at SiteNonePassing ScoreNot availableCut scoreN/AVeteran's Preference PointsN/AScore reportsAt the completion of the examination, you will receive an onscreen message and an email notification that will include further instructions regarding receiving scores from score will be sent electronically to NHA.

7 NHA will issue a final score report following the completion of the exam, by posting it on the candidate s NHA Score Report FeeCandidate must contact the National Healthcareer Associaton (NHA).Fingerprint InfoN/ACertification InstructionsCandidate must contact the National Healthcareer Associaton (NHA).Retest feeBill ClientRetest procedureCandidates who fail an examination will have two chances to retake it and must wait at least 30 calendar days between attempts. Candidates who are unsuccessful after these two additional attempts will be required to wait one (1) year before testing again. For each repeated failure after the 3rd attempt, candidates will be required to wait an additional year to sit for the exam. Candidates are required to register and pay the application fee for each exam reviewCandidate must contact the National Healthcareer Associaton (NHA).

8 Practice Exams OfferedCandidate must contact the National Healthcareer Associaton (NHA).Information LinksCreated Date8/20/2019 Modified Date10/7/21 jl - ExCPT; 9/27/21 jl - CBCS manuals; 12/14/2020 jl - HSID