Fundamentals of Management - Pearson

1 Fundamentals of ManagementELEVENTH EDITIONSTEPHEN P. ROBBINSSan Diego State UniversityMARY COULTERM issouri State UniversityDAVID A. DECENZOC oastal Carolina 326/10/18 11:03 AMVice President, Business, Economics, and UK Courseware: Donna BattistaDirector of Portfolio Management : Stephanie WallSpecialist Portfolio manager : Kris Ellis-LevyEditorial Assistant: Amanda McHughVice President, Product Marketing: Roxanne McCarleySenior Product Marketer: Carlie MarvelProduct Marketing Assistant: Marianela SilvestriManager of Field Marketing, Business Publishing: Adam GoldsteinField Marketing manager : Nicole PriceVice President, Production and Digital Studio, Arts and Business.

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7 , author. | Coulter, Mary K., author. | DeCenzo, David A., : Fundamentals of Management / Stephen P. Robbins, Mary Coulter, David A. : 11e. | New York, NY : Pearson , [2020]Identifiers: LCCN 2018046370| ISBN 9780135175156 | ISBN 0135175151 Subjects: LCSH: : LCC HD31 .R5643 2020 | DDC 658--dc23LC record available at 10: 0-13-517515-1 ISBN 13: 978-0-13-517515-61 426/10/18 11:03 AMvBrief Contents Part 1 Introduction Chapter 1 Managers and Management in Today s Workplace 2 History Module A Brief History of Management s Roots 30 Chapter 2 The Management Environment 38 Chapter 3 Important Managerial Issues 64 Part 2 Planning Chapter 4 Making Decisions 90 Quantitative

8 Module Quantitative Decision-Making Tools 122 Chapter 5 Planning and Goal Setting 130 Chapter 6 Managing Change and Innovation 164 Chapter 7 Managing Entrepreneurial Ventures 194 Part 3 Organizing Chapter 8 Organizational Structure and Design 228 Chapter 9 Managing Human Resources and Diversity 264 Professionalism Module Professionalism and Employability 305 Chapter 10 Managing Work Groups and Work Teams 310 Part 4 Leading Chapter 11 Understanding Individual Behavior 340 Chapter 12 Motivating and Rewarding Employees 376 Chapter 13 Leadership and Trust 408 Chapter 14 Managing Organizational and Interpersonal

9 Communication 440 Part 5 Controlling Chapter 15 Controlling Work and Organizational Processes 470 Operations Module Managing Operations 500 Glossary 519 Index 526/10/18 11:03 AMviContentsPreface xivInstructor Teaching Resources xxiiAbout the Authors xxivPart 1 Introduction Chapter 1 Managers and Management in Today s Workplace 2 Who Are Managers and Where Do They Work? 5 What Three Characteristics Do All Organizations Share? 5 How Are Managers Different from Nonmanagerial Employees?

10 6 What Titles Do Managers Have? 6 Classic Concepts in Today s Workplace 7 What Is Management ? 83 WAYS TO LOOK AT WHAT MANAGERS DO 94 Functions Approach 9 Management Roles Approach 10 Skills and Competencies 11Is the manager s Job Universal? 11 Why Study Management ? 14 Making Ethical Decisions in Today s Workplace 14 What Factors Are Reshaping and Redefining Management ? 15 Why Are Customers Important to the manager s Job? 16 Managing Technology in Today s Workplace | Is It Still Managing When What You re Managing Are Robots? 16 Why Is Innovation Important to the manager s Job?