General Manager Job Description - Sunburst …

1 1 General Manager Job DescriptionJob Code:50000 Job Title: General ManagerFLSA Status:ExemptReports To:Vice President, OperationsPrepared Date:August 2004 SUMMARY:Oversees all aspects of Property Management in accordance with Company missionstatement,including maximization of financial performance, guest satisfaction, and staff development within established qualitystandards. Responsible for the hiring, training and discipline of all hotel :To perform this job successfully, the individual must be able toperform each essential dutyand responsibility in a safe and satisfactory manner, and the individual must bepunctualandhave a goodattendance record, andhave reliable means of transportation to work.

2 The requirements listed below arerepresentative of the knowledge, skill, and/or ability accommodations may be made to enableindividuals with disabilities to perform the essential DUTIES AND therole of Standard Bearer , ensuring that each criteria in Sunburst s then-current Sunburst sBasics are communicated, understood, achieved and maintained by hotel each criteria as contained in Sunburst s then-current General Manager sStandard OperatingProcedures in a satisfactory each criteria as contained in Sunburst s then-current General Manager s Standard ofPerformance in a satisfactory an operating environment that assures consistentguest the performance of the hotel through verification and analysis ofguest satisfaction systemsandfinancial reports.

3 Initiates corrective quality standardsby conducting ongoing evaluations andinvestigatingcomplaints. Initiates corrective accurate and aggressive long and short-rangefinancial objectivesconsistent with the Company'smission reportsfor management that clearly explain operationaleffectiveness, trends and maintains apro-active human resource functionto ensure employee motivation, training anddevelopment, wage and benefits administration, and compliance with established labor an appropriate level ofcommunity public affairs marketing, sales, and operational activities, producing results that meet or exceed the hotel sbusiness goodsafety practicesof employees and guests.

4 Assisting in the maintenance of proper emergencyand security and maintains applicablepreventive maintenance programsto protect the physical assets of Code:50000 Job Title: General ManagerESSENTIAL DUTIES AND RESPONSIBILITIES (continued) and maintains effectiveopen-door communication systemthat crosses departmental lines inorder to reach all thegovernment regulationsaffecting hotel s operations, ensuring hotel is operated incompliancewith all applicable laws, ordinances, regulations, and requirements of any federal, state ormunicipal the General public, customers, employees, union and government officials work of full responsibility formanaging an duties may be RESPONSIBILITIES.

5 Typically, directly supervises 2 to 10 employees at the hotel, including alldepartment heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordancewith the Company s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing,hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding anddisciplining employees; addressing complaints and resolving and/or EXPERIENCE: Absent extraordinary prior on-the-job experience, the General Manager position requires aHigh Schooldiplomaorgeneral education degree (GED) andpreferablyeithera two year business degreeorafouryear business or liberal arts degree(or equivalent combination of education and experience).

6 Requires an occupationally-significant combination of vocational education, apprentice training, on-the-jobtraining, and essential experience in less responsible hotel skill level and management positions. ACertified Hospitality Administratordesignation is SKILLS: General Managers must have developed language skills to the point to be able to: Read and interpret documents in English such as safety rules, operating and maintenance instructions, andprocedure manuals, newspapers, periodicals, journals, and manuals. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribedformat, and conforming to all rules of punctuation, grammar, diction, and style.

7 Ability to speak effectively in English before groups such as customers or SKILLS: General Managers must have sufficient computer skills that will allow them to be able to use,in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited tothe following: Microsoft Word Microsoft Excel Yield Management Systemsprograms Property Management System(PMS) programs Daily Revenue System(DRS) programs Central Reservation Systemprograms Payrollprograms Company-issuedinternet browserprograms Company-issuedelectronic mailprogramsNOTE: Company-issued software programs implemented at a particular Sunburst hotel may be changed from time totime; the General Manager is required to learn the new programs and upgrades as soon as practicable after suchitems are provided to the Code:50000 Job Title: General ManagerREASONING ABILITY: General Managers must have developed reasoning abilities to the point to be able to: Apply common senseunderstanding to carry out instructions furnished in written, oral, or diagram form.

8 Usemathematical skillsto interpret financial information and prepare budgets. Readandinterpretbusiness records and statistical reports. Make business decisionsbased on production reports and similar facts, as well as on your ownexperience and personal DEMANDS:The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop,kneel, crouch, or crawl; and talk or hear.

9 The employee must regularly lift and/or move up to 10 pounds andfrequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths oflines such as those on accommodations may be made to enable individuals with disabilities toperform the essential CONDITIONS:Inside: Protection from weather conditions but not necessarily from temperaturechanges. A job is considered "inside" if the worker spends approximately 75 percent or more of the time ENVIRONMENT:The work environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this accommodations may bemade to enable individuals with disabilities to perform the essential functions.

10 Must be able to work effectively in astressfulenvironment, communicate well with others, effectively deal withguests, andaccept constructive criticismfrom supervisors. Must be able tochange activity frequentlyandcope with NOTE: Essential functions of this job are described under the headings above. The job requirementsand features are subject to change from time to time due to the then-current needs and requirements of the Companyand/or the SignatureEmployee Name PrintedDateNote to Vice President, Operations: please provide a copy of this signed job Description , along with all three signed attachments, tothe employee and place the original in the employee's personnel file at Corporate Code:50000 Job Title.