1 HP Operations Manager i Software Data sheet Gain competitive advantage through used to be straightforward has now become difficult to monitor and manage because of the challenges increased service levels associated with understanding how an issue with one of In today's highly competitive world, organizations are these newer technologies impacts the business. focusing their efforts on delivering new services at Today, it is critical to monitor such technologies higher service levels using the latest technologies such effectively, because a failure in one area will most as virtualization and cloud computing. To accomplish likely affect others. If you don't understand the this, IT needs to leverage automation, collaboration, interdependencies within your IT environment, that intelligence, and up-to-date data in such a way that failure can significantly impact your services and your valuable resources are used where they add the competitive position in the marketplace.
2 Most value. Business innovation challenges HP Operations Manager i Software HP Operations Manager i (HP OMi) Software It sounds simple, but freeing IT personnel from uniquely addresses the challenges discussed above. mundane, day-to-day activities and assigning them to What makes Operations Manager i unique? It is the only more strategic initiatives is no easy task. The fastest product that dynamically and automatically discovers approach is to consolidate IT event management and correlates even as the environment changes two activities into a single Operations bridge that reduces sets of data: event data that indicates infrastructure- or duplication of effort, allows quick identification of the service-impacting issues, and topology data that ties the causes of IT incidents, and decreases the time it takes to IT infrastructure to the business services that rely on it.
3 Rectify IT issues. Automatically identifying, prioritizing, And two types of data can be brought into Operations analyzing, and remediating IT incidents significantly Manager i structured as well as unstructured, like log reduces the amount of time your IT organization needs to files which allows for comprehensive insight when spend on monitoring and managing the IT infrastructure. monitoring and managing business services. However, consolidating events from increasingly Using this rich set of information, Operations Manager complex IT infrastructures into a single event stream i applies advanced logic to determine the real cause proves difficult for many organizations. One challenge of an incident, provides advice on the likely business is that different IT silos, such as network, server, impact, and makes recommendations on how to and storage teams, monitor events using their own prioritize remediation activities.
4 Because Operations tools and processes. There is no single cross-domain Manager i uses discovery data that enables the dynamic view of an event stream that includes monitoring of updating of event correlation and impact calculation disparate technologies as well as products from multiple rules, the guidance that the Software provides to vendors. This leads to significant duplication of effort for Operations staff is accurate even if the both tier-1 operators and subject matter experts. Because IT infrastructure changes. there is no consistency from one team to another, they typically collaborate using manual processes. In What's more, because this data is now automatically addition, because separate tools do not work together, discovered and maintained, the administrative burden tasks that could otherwise be automated are not. typically associated with maintaining up-to-date IT.
5 Information is significantly reduced. That translates to Another challenge that Operations personnel face less time and effort spent by tier-1 operators on today especially with the advent of newer technologies day-to-day operational activities and by expert staff on such as virtualization and cloud computing is managing maintenance of operational management solutions. increasingly complex and dynamic IT ecosystems. What Figure 1: Operations Manager i consists of two components the Event Management Foundation and Topology Based Event Correlation both of which leverage the Run-time Service Model. Automate with universal event correlation Automatically related to a complete model of the IT infrastructure HP. Service Manager OMi ArcSight Logger BMC Ready BSM Platform Run-time Service Model SCOM and Linking the Open HP. Nagios Integration NOC and Integration Integration NNMi the SOC.
6 Adapter Adapters Microsoft Adapter Interfaces SCOM. SiteScope OM/PM. Third Party Storage APM. NAGIOS SIM Essentials Domain Mgrs Complete cross-domain visibility of IT infrastructure issues Automated discovery delivers current topology information with HP Run-time Service Model the entire IT ecosystem helps both Operations teams and application support personnel decrease duplication of less overhead The Run-time Service Model which comes with the Event effort, increase collaboration across teams, and improve The Run-time Management Foundation serves as a repository for all the mean time to recovery (MTTR) all of which promote more Service Model discovered configuration items, including the relationships efficient utilization of Operations staff. automatically among them (topology) and dependencies between receives discovery business services and IT infrastructure. The Run-time Service In addition, Operations teams can easily access information about Model can receive discovery information from multiple visual representations of an event's business impact and the IT infrastructure automated discovery sources, which facilitates a complete gain insights on how infrastructure and EUM alerts are and the business and up-to-date picture of the managed environment, and affecting applications and business services.
7 Armed services that rely with this information, they can determine which activities enables sophisticated event-correlation and impact-analysis on it from: to work on first based on prioritization levels in effect HP Operations logic of Operations Manager i to deliver better operational and business value to the organization. increasing their efficiency in handling incidents. Smart Plug-Ins (infrastructure, The Run-time Service Model is updated on a near-real-time Once the cause of an incident has been identified and virtualization, prioritized, it is important to enable tier-1 Operations basis whenever a monitored component or its context and application) staff to address resolution of the issue in a consistent changes in any way. The resulting dynamic, accurate, and HP Network up-to-date view of how infrastructure components relate manner and, whenever possible, in an automated Node Manager i fashion.
8 However, when manual activities are required, to one another speeds diagnosis and eases the burden of (NNMi) Event Management Foundation provides operators with maintaining complex static rules and mappings, freeing HP Discovery expert staff to work on more strategic projects. a number of context sensitive facilities directly from and Dependency the event browsing interface to guide and speed their Mapping (DDM). HP Operations Manager i Event activities, as well as instructions and knowledge-base Information in this links, which are embedded directly within events. model federates Management Foundation with information HP Operations Manager i Event Management These facilities, along with the Event Management residing in the Foundation provides a cross-domain view of the entire Foundation's automated incident resolution, promote HP Universal IT environment covering virtualization technologies, cloud streamlined and consistent incident management, Configuration and reduce errors, rework, and incident escalations infrastructure, third-party products, applications, servers, Management by tier-1 operators.
9 The ultimate outcomes are higher Database (CMDB) storage, networks, HP End User Management (EUM). monitors, and much more via a single, Web based IT operator productivity, more time for expert staff to and third-party user interface. This single consistent and holistic view of work on strategic initiatives, and improved business CMDBs. service availability. Figure 2: Figure 3: OMi Health Perspective Views OMi Topology Based Event Correlation dynamic rules HP Operations HP Operations Manager i In addition, TBEC guides subject matter experts in the creation of new rules, thus ultimately reducing the amount Center Topology-Based Event Correlation of time they spend on maintaining operational solutions. HP Operations HP Operations Manager i TBEC is dynamic in the For example, expert staff can create new TBEC rules Center products sense that it is based on the discovered information and by simply selecting events in the browser, where the consolidate fault relationships present in the Run-time Service Model.
10 Topology behind these events is used as a starting point and performance It also adapts in near real time to updated discovery by Operations Manager i. events across information. For example, TBEC can accommodate the servers, storage, addition of new infrastructure components, movement of Tools that enhance Operation Manager applications, and networks using a applications within a cluster, or re-allocation of virtualized i's capabilities machines as soon as discovery has updated the Run-time combination of Many IT organizations need a single view of the entire Service Model. agents and agent- IT ecosystem a cross-domain view that encompasses less monitoring. HP TBEC utilizes detailed, comprehensive, and automatically all the technologies being used, whether old or Operations Center updated discovery and relationship information to new, including not just HP tools but also products products include: analyze alerts and events, and ultimately determine from other vendors.