Maintenance and Service Guide - hp.com

1 HP Pavilion dv7 Notebook PCMaintenance and Service Guide Copyright 2011 Hewlett-PackardDevelopment Company, , the AMD Arrow logo, Athlon,Phenom, Sempron, Turion, andcombinations thereof, are trademarks ofAdvanced Micro Devices, Inc. Bluetooth is atrademark owned by its proprietor and usedby Hewlett-Packard Company under , Celeron, Core, and Pentium aretrademarks of Intel Corporation in the other countries. Microsoft and Windowsare registered trademarks of MicrosoftCorporation. SD Logo is a trademark ofits information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained Edition: May 2011 First Edition: January 2011 Document Part Number: 635468-003 Safety warning noticeWARNING!

2 To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact theskin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the ACadapter comply with the user-accessible surface temperature limits defined by the InternationalStandard for Safety of Information Technology Equipment (IEC 60950).iiiiv Safety warning noticeTable of contents1 Product description .. 12 External component identification .. 11 Top .. 12 Buttons.

3 12 Keys .. 13 Lights .. 15 TouchPad .. 16 Display .. 17 Front .. 18 Left side .. 19 Right side .. 20 Bottom .. 213 Illustrated parts catalog .. 22 Service tag .. 23 Computer major components .. 24 Display assembly subcomponents .. 33 Mass storage devices .. 34 Miscellaneous parts .. 35 Sequential part number listing .. 364 Removal and replacement procedures .. 46 Preliminary replacement requirements .. 46 Tools required .. 46 Service considerations .. 46 Plastic parts .. 46 Cables and connectors .. 46 Drive handling .. 47 Grounding guidelines .. 47 Electrostatic discharge damage .. 47vPackaging and transporting guidelines .. 49 Component replacement procedures .. 51 Service tag .. 51 Computer feet .. 52 Battery .. 52 Optical drive .. 53 Hard drive .. 56 RTC battery.

4 60 Memory module .. 61 WLAN module .. 62 Keyboard .. 65 Top cover .. 68 Fingerprint reader board .. 72 Power button board .. 74 Display lid switch board .. 76SD Card reader board .. 78 Bluetooth module .. 80 USB board .. 82 Front speakers .. 84 Power connector cable .. 86 System board .. 87 Fan/heat sink assembly .. 91 Processor .. 95 Optical drive cable .. 99 Rear speakers .. 100 Subwoofer .. 102 Display assembly .. 1035 Setup Utility (BIOS) and System Diagnostics .. 111 Using Setup Utility .. 111 Starting Setup Utility .. 111 Changing the language of Setup Utility .. 111 Navigating and selecting in Setup Utility .. 112 Displaying system information .. 112 Restoring factory settings in Setup Utility .. 113 Exiting Setup Utility .. 113 Updating the BIOS .. 113 Determining the BIOS version.

5 114 Downloading a BIOS update .. 114 Using System Diagnostics .. 115vi6 Specifications .. 116 Device specifications .. display specifications .. 117 Hard drive specifications .. 1187 Backup and recovery .. 119 Restore .. 119 Creating restore media .. 120 Performing a system restore .. 121 Restoring using the dedicated recovery partition (select models only) .. 121 Restoring using the restore media .. 122 Changing the computer boot order .. 122 Backing up and recovering your information .. 123 Using Windows Backup and Restore .. 124 Using Windows system restore points .. 124 When to create restore points .. 124 Create a system restore point .. 125 Restore to a previous date and time .. 1258 Power cord set requirements .. 126 Requirements for all countries .. 126 Requirements for specific countries and regions.

6 1279 Recycling .. 128 Battery .. 128 Display .. 128 Index .. 134viiviii1 Product descriptionCategoryDescriptionComputermo delsequipped withanAMD processorComputermodelsequipped withanIntel processorProduct NameHP Pavilion dv7 Notebook PC ProcessorsAMD A8-3530MX processor, ( FSB, L2 cache, quad core, 45 W) AMD A8-3510MX processor ( FSB, L2 cache, quad core, 45 W) AMD A8-3500M processor ( FSB, L2 cache, quad core, 35 W) AMD A6-3410MX processor ( FSB, L2 cache, quad core, 45 W) AMD A6-3400M processor ( FSB, L2 cache, quad core, 35 W) AMD A4-3310MX processor ( FSB, L2 cache, dual core, 45 W) AMD A4-3300M processor ( FSB, L2 cache, dual core, 35 W) AMD E2-3000M processor ( FSB, L2 cache, quad core, 35 W) AMD Athlon II N370 processor ( cache, 1066-MHz FSB, , dual core, 35 W)

7 AMD Athlon II P340 processor ( cache, 1066-MHz FSB, , dual core, 25 W) AMD Athlon II P360 processor ( cache, 1066-MHz FSB, , dual core, 25 W) AMD Phenom II N850 processor ( cache, 1333-MHz FSB, , triple core, 35 W) 1 CategoryDescriptionComputermodelsequippe d withanAMD processorComputermodelsequipped withanIntel processor AMD Phenom II P960 processor ( cache, 1066-MHz FSB, , quad core, 25 W) AMD Phenom II P860 processor ( cache, 1066-MHz FSB, , triple core, 25 W) AMD Phenom II P650 processor ( cache, 1333-MHz FSB, , dual core, 25 W) AMD Phenom II N660 processor ( cache, 1333-MHz FSB, , dual core,35 W) AMD Phenom II N870 processor ( cache, 1333-MHz FSB, , triple core, 35 W) AMD Phenom II N970 processor ( cache, 1333-MHz FSB, , quad core, 35 W) AMD Turion II N570 processor ( cache, 1066-MHz FSB, , dual core, 35 W) AMD Turion II N560 processor ( cache, 1066-MHz FSB, , dual core, 35 W) Intel Quad Core i7-2820QM (turbo up to ) processor (1600-MHz FSB, 8-MB L3 cache, 45 W) Intel Quad Core i7-2720QM (turbo up to ) processor (1600-MHz FSB, 6-MB L3 cache, 45 W) Intel Quad Core i7-2630QM (turbo up to ) processor (1600-MHz FSB, 6-MB L3 cache, 45 W) Intel Dual Core i7-2620M (turbo up to ) processor (1333-MHz FSB, 4-MB L3 cache, 35 W) Intel Dual Core i5-2540M (turbo up to ) processor (1333-MHz FSB, 3-MB L3 cache, 35 W) Intel Dual Core i5-2520M (turbo up to ) processor (1333-MHz FSB, 3-MB L3 cache, 35 W)

8 Intel Dual Core i5-2430M (SC turbo up to ) processor ( L3 cache, 35 W) Intel Dual Core i5-2410M (turbo up to ) processor (3-MB L3 cache, 35 W) 2 Chapter 1 Product descriptionCategoryDescriptionComputermo delsequipped withanAMD processorComputermodelsequipped withanIntel processor Intel Dual Core i3-2350M processor ( cache, 35 W) Intel Dual Core i3-2330M processor ( cache, 35 W) Intel Dual Core i3-2310M processor (3-MBL3 cache, 35 W) Intel Pentium B950 TJ85 processor ( cache, dual core, 35 W) Intel Pentium B940 TJ85 processor ( cache, dual core, 35 W) ChipsetATI RS880M - AMD M880G with ATI Mobility Radeon HD4250 Northbridge: AMD RS880 MDSouthbridge: AMD SB820M Intel HM65 Express chipset 3 CategoryDescriptionComputermodelsequippe d withanAMD processorComputermodelsequipped withanIntel processorGraphicsInternal graphics: AMD Radeon HD 6620G graphics on computermodels equipped with an AMD A8 processor AMD Radeon HD 6520G graphics on computermodels equipped with an AMD A6 processor AMD Radeon HD 6480G graphics on computermodels equipped with an AMD A4 processor ATI Mobility Radeon HD 4250 graphics with 128-MBsideport memory (64-MB 16 DDR3 800 @ 900 MHz)supporting on computer models equipped withan AMD Athlon, Phenom, and Turion processorSwitchable discrete graphics: AMD RadeonT HD 6755G2 graphics on computermodels equipped with an AMD A8 or A6 processor.

9 Supports bus alive/chip off (BACO), dual graphics, HDdecode, DX11, and HDMI AMD RadeonT HD 6645G2 graphics on computermodels equipped with an AMD A8 processor;supports BACO, dual graphics, HD decode, DX11,and HDMI AMD RadeonT HD 6545G2 graphics on computermodels equipped with an AMD A6 processor;supports BACO, dual graphics, HD decode, DX11,and HDMI AMD RadeonT HD 6515G2 graphics on computermodels equipped with an AMD A4 processor;supports BACO, dual graphics, HD decode, DX11,and HDMI AMD Pro (AMD Radeon HD 6650M) with 1024-MB ofdiscrete video memory (64-MB 16 DDR3 800 @ 900 MHz 8 PCs); 128-bit M2 package muxlessswitchable ATi XT with 512-MB of discrete video memory (64-MB 16 DDR3 800 @ 900 MHz 4 PCs); 64-bit M2package muxless switchable 4 Chapter 1 Product descriptionCategoryDescriptionComputermo delsequipped withanAMD processorComputermodelsequipped withanIntel processor Internal graphics: Intel HD Graphics 3000 Intel HD GraphicsSwitchable discrete graphics: ATI XT Radeon HD 6770M M2 package with 2048-MB of discrete video memory (64-MB 32 GDDR5 8 PCs, 5 Gbps); muxless, support for BACO ATI XT Radeon HD 6770M M2 package with 1024-MB of discrete video memory (32-MB 32 GDDR5 8 PCs, 5 Gbps); muxless, support for BACO ATI XT Radeon HD 6490M M2 package with 1024-MB of discrete video memory (64-MB 32 GDDR5 4 PCs, 5 Gbps).

10 Muxless, support for BACO Support HD decode, DX11, and HDMI , WVA AntiGlare (1920 1080), full high-definition(FHD), light-emitting diode (LED) display; typical brightness:300 , SVA BrightView (1600 900), high-definition+ (HD+), LED, display; typical brightness: 200 nitsAll display assemblies include 2 wireless local area network(WLAN) antenna cablesSupports 16:9 ultra wide aspect ratioSupports low-voltage differential signalling (LVDS)Lighted logo on top bezel Memory2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8192 GB of system RAM DDR3/1333-MHz Supports the following configurations: 8192-MB total system memory (4096 2) 6144-MB total system memory (4096 1 + 2048 1) 4096-MB total system memory (4096 1 or 2048 2) 3072-MB total system memory (2048 1 + 1024 1) 2048-MB total system memory (2048 1 or 1024 2) 5 CategoryDescriptionComputermodelsequippe d withanAMD processorComputermodelsequipped withanIntel processor Supports the following configurations: 16384-MB total system memory (8192 2) 12288-MB total system memory (8192 1 + 4096 1) 8192-MB total system memory (8192 1 or 4096 2) 6144-MB total system memory (4096 1 + 2048 1) 4096-MB total system memory (4096 1 or 2048 2) 3072-MB total system memory (2048 1 + 1024 1) 2048-MB total system memory (2048 1 or 1024 2) Hard drivesSupports ( ) hard drives in (.)