Graeme Knowles - Zanjan University of Medical …

1 Download free ebooks at Graeme KnowlesSix SigmaDownload free ebooks at Six Sigma 2011 Graeme Knowles & Ventus Publishing ApSISBN 978-87-7681-852-4 Download free ebooks at Sigma4 ContentsContents1 Introduction 102 Background and History Development of Quality Thinking Six Sigma: The Next Evolution Definition of Six Sigma Summary 133 Why Six Sigma? Introduction To Improve Financial Performance and Profitability To be Responsive to, and Focused on, Customers To Improve Product and Service Performance Contributing to Organizational Learning Summary 234 Six Sigma: Key Strategic Concepts Six Sigma is Strategic Six Sigma is About Customers Six Sigma is About Variation 26 Stand out from the crowdDesigned for graduates with less than one year of full-time postgraduate work experience, London Business School s Masters in Management will expand your thinking and provide you with the foundations for a successful career in programme is developed in consultation with recruiters to provide you with the key skills that top employers demand.

2 Through 11 months of full-time study, you will gain the business knowledge and capabilities to increase your career choices and stand out from the are now open for entry in September more information visit email or call +44 (0)20 7000 7573 Masters in ManagementLondon Business SchoolRegent s ParkLondon NW1 4 SAUnited KingdomTel +44 (0)20 7000 7573 Email your careerPlease click the advertDownload free ebooks at Sigma5 Six Sigma is About Process and Scientific Investigation Six Sigma is About People and Learning Not Cost Summary 295 Strategic Six Sigma Introduction Vision, Mission and Values Strategic Objectives Hoshin Kanri and Six Sigma Summary 386 Customers Introduction Customer Satisfaction and Customer Value Summary 437 Variation Introduction Special and Common Cause Variation Process Capability Summary 49 UBS 2010. All rights for a career where your ideas could really make a difference?

3 UBS s Graduate Programme and internships are a chance for you to experience for yourself what it s like to be part of a global team that rewards your input and believes in succeeding you are in your academic career, make your future a part of ours by visiting You re full of energyand ideas. And that s just what we are looking click the advertDownload free ebooks at Sigma6 Contents8 Processes and Scientific Investigation Introduction Business Processes: The Reality Scientific Investigation Summary 549 People and Organizational Learning Key Six Sigma Roles Belt System Issues People and Change Organizational Learning Summary 6210 Sustainable Six Sigma Deployment Deployment Model: Kotter Deployment Logic: System of Profound Knowledge (SoPK) Steps 1 to 3: Envisioning the Transformation Steps 4 to 7: Enacting the Transformation Step 8: Institutionalise the New System Summary 7011 Six Sigma Projects.

4 Key Concepts Basic Statistical Concepts 71 Please click the advertDownload free ebooks at Sigma7 Variation, the Normal Distribution, DPMO and Sigma Levels The Scientific Method and the DMAIC Cycle The Four Focuses of a Six Sigma Project Process People and Change Summary 7912 DMAIC Introduction The Define Stage The Measure Stage The Analyse Stage The Improve Stage The Control Stage Summary 8613 Customer Focus in DMAIC Introduction What Does the Customer Value? What is the Value Stream? What Design/Process Elements Affect Customer requirements? 91your chance to change the worldHere at Ericsson we have a deep rooted belief that the innovations we make on a daily basis can have a profound effect on making the world a better place for people, business and society. Join Germany we are especially looking for graduates as Integration Engineers for Radio Access and IP Networks IMS and IPTVWe are looking forward to getting your application!

5 To apply and for all current job openings please visit our web page: click the advertDownload free ebooks at Sigma8 Quality Function Deployment Summary 9814 Variability Reduction in DMAIC Introduction Building and Using Control Charts Responding to Out of Control Conditions Process Capability Responding to Incapable Processes Evaluating the Measurement System Summary 12315 Soft Aspects of DMAIC Learning in and Between Projects People in Improvement Summary 12816 Processes in DMAIC Projects Introduction Supplier-Input-Process-Output-Customer (SIPOC) Diagram Process Flow Chart Value Stream Mapping 130what s missing in this equation?maeRsK inteRnationaL teChnoLogY & sCienCe PRogRammeYou could be one of our future talentsAre you about to graduate as an engineer or geoscientist? Or have you already graduated?If so, there may be an exciting future for you with Moller - Maersk.

6 Click the advertDownload free ebooks at Sigma9 Soft Systems Methodology Summary 13117 DMAIC in Service Organizations Introduction Service is Different The Dimensions of Service Quality Contribution of Six Sigma Potential Modifications to Six Sigma in Service Environments Summary 13518 Successful DMAIC Projects 13619 Example of a Six Sigma Project Introduction Project Background Selection of a Quality Characteristic Methodology Summary 15020 Quality by Design (for Six Sigma) Introduction The DFSS Process The Voice of The Customer Impact of Late Design Changes Design for X DFSS Tools Summary 16221 Six Sigma: A Critique Introduction Accepted Strengths of Six Sigma Reasons for Failure and Critical Success Factors Inherent Conceptual Issues The Future Summary 17122 References 173 Download free ebooks at Sigma10 Introduction1 IntroductionSix Sigma is one of the most important and popular developments in the quality field.

7 It has saved huge amounts of money and improved the customer experience for a large number of organizations across the world, yet it is applied in an inconsistent and often reductive fashion in many companies. This has led to criticism in the literature and a number of abandoned implementations. This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Six Sigma. It aims to give a coherent view of the underlying principles, and how these relate to practical application in a range of organizations as well as to other areas of study. The broad Quality Management context, within which Six Sigma fits, will not be explored in this book in detail. More information on this can be found in the companion guide: Quality Management in the 21st Century also available at guide flows from principles and background to more detailed consideration of Six Sigma as both a business level initiative and project-based improvement methodology.

8 Due to the complexity of many of the issues addressed, it is possible to write much more on any single topic but I have tried to cover most of the key points in order to provide a foundation and further literature linked from the text allows the reader to investigate any topic in more depth if they wish. Finally, at the end of each chapter there are a number of questions for you to develop your thinking in the free ebooks at Sigma11 Background and History2 Background and HistoryAlthough many proponents of Six Sigma stress the uniqueness of the approach, it is, in fact, part of a continuing evolution of thinking in what might broadly be called Quality . It is important to see Six Sigma within this wider Development of Quality ThinkingFigure indicates the new ideas which arrived in quality at various point in history. The advent of a new era does not necessarily mean that the practices and principles espoused by earlier eras died out; in fact many examples of craftsmanship or quality assurance can be found today.

9 Nor is the beginning of each era meant to represent the first articulation of theories or approaches, but where they became mainstream. The bands indicate, broadly, times when those ideas were pre-eminent in the quality domain. This history is expanded upon in Quality Management in the 21st Century also available at A Quality Key Building BlocksStandardization was really the first important building block, developing the idea that consistency was important, in both products and processes. This developed into a wider understanding of variation and its impact. The cost of quality movement alerted managers to the direct linkage of improved quality to the bottom line, while the TQM movement brought focus onto Quality as a strategic priority and introduced team-working, leadership and involvement of the workforce as key free ebooks at Sigma12 Background and Six Sigma: The Next EvolutionThere are those who will tell you that Six Sigma is radical and new.

10 The fact is that Six Sigma (done properly) is a recognisable evolution of TQM. De Mast (2006) sees it as an on-going phase in the evolution of methods and approaches for quality and efficiency improvement. Six Sigma can be seen as the accumulation of principles and practices developed in management statistics and quality engineering, all of which matured significantly over the course of the Twentieth Six Sigma approach was first developed in the late 1980s within a mass manufacturing environment in Motorola (Harry, 1998) as they struggled to meet demanding quality targets on complex manufactured products; and become widely known when GE adopted it in the mid-90s (Folaron and Morgan, 2003; Thawani, 2004) when, arguably, it evolved from being a process improvement methodology to a broader, companywide philosophy. Both companies still consider Six Sigma as the basis for their on-going strategic improvement approach.