Guidebook for Patients - BC Cancer

1 Guidebook for Patients Vancouver Centre Vancouver Centre 600 West 10th Avenue Vancouver, BC. Contents Introduction to the BC Cancer Agency Introduction to the BC Cancer Agency_____ 1 British Columbia has 5 regional health authorities and one provincial health authority the Provincial Health Services Authority (PHSA). PHSA governs and Where is the BC Cancer Agency centre where I will receive treatment?_____ 2 manages agencies and organizations that plan and/or provide health services on a province wide basis. BC Cancer Agency, Vancouver Centre Floor-by-Floor Services/Facilities_____ 4. The BC Cancer Agency is one of the member agencies of PHSA. How can I arrange for transportation?_____ 6. The BC Cancer Agency has 6 Cancer centres: Where can I stay if I'm from out of town?_____ 7. Where can I park?_____ 8. STOP for the protection of our patients_____ 9 Vancouver Centre What do I need to bring to my first visit?_____ 10 Abbotsford Centre What happens at my first visit?

2 _____ 10 Fraser Valley Centre (in Surrey). Who will be on my healthcare team?_____ 12 Vancouver Island Centre Prince (in Victoria) What kinds of questions could I be asking my doctor?_____ 14 George Sindi Ahluwalia Hawkins Centre What resources are available to me?_____ 15 for the Southern Interior Frequently Asked Questions_____ 21 (in Kelowna). Where can I get information on Fair Pharmacare?_____ 23 Centre for the North Vancouver Kelowna (in Prince George). How is my personal information collected, used, and shared?_____ 24 Surrey Abbotsford Victoria Glossary of Terms_____ 26. Vancouver Centre Contact List_____ 28. Notes_____ 29. BC Cancer Agency (BCCA) Patient Number:_____. Important Contacts:_____. The mission of the BC Cancer Agency is to: _____. _____ Reduce the incidence of Cancer Medications:_____ Reduce the mortality rate of people with Cancer _____ Improve the quality of life of people living with Cancer Notes:_____ _.

3 _____. 2 BC Cancer Agency Guidebook for Patients BC Cancer Agency Guidebook for Patients 1. Where is the BC Cancer Agency centre where I will receive treatment? WEST 7TH AVENUE WEST 7TH AVENUE. HEATHER STREET. HEATHER STREET. STREET. CAMBIE STREET. ASH STREET. ASH STREET. OAK STREET. OAK STREET WEST 8TH AVENUE WEST 8TH AVENUE. P P PP P P P P. CAMBIE. WEST BROADWAY AVENUE #9, 10, WEST BROADWAY 17, 99 buses AVENUE #9, 10, 17, 99 buses PP P PP P. WILLOW STREET. WILLOW STREET. 750 West Broadway 750 West Broadway LAUREL STREET. LAUREL STREET. Willow Willow Broadway-City Hall Broadway-City Hall Medical Medical Fairmont Medical Fairmont Medical Skytrain Station Skytrain Station P PP P. Canada Line Canada Line Canadian Canadian Skin Clinic P Eye Clinic Skin Clinic P BC Cancer Agency Eye Clinic Research Centre BC Cancer Agency Cancer Society LodgeResearch Centre Cancer Society Lodge #17 bus #17 bus #15 bus #15 bus WEST 10TH AVENUE WEST 10TH AVENUE.

4 BC Cancer Agency BC Cancer Agency P P. Research Centre Research Centre Robert Ho Robert Ho Research Research Jack Bell Jack Bell Emergency Willow Emergency Heather Willow Heather Vancouver Centre Vancouver Centre Centre Centre Pavillion Pavillion Pavillion Pavillion 600 West 10th Avenue 600 West 10th Avenue HEATHER STREET. HEATHER STREET. STREET. CAMBIE STREET. LAUREL STREET. LAUREL STREET. ASH STREET. ASH STREET. OAK STREET. OAK STREET. P P. Vancouver General HospitalVancouver General Hospital CAMBIE. P PP P. Gordon & Leslie Centennial Gordon & Leslie Centennial Diamond Jim Pavillion Diamond Jim Pavillion Health Pattison Main Entrance /. Health Pattison Main Entrance / BC Centre for BCCity Centre for City Care Centre Pavillion CareReception Centre Pavillion Reception Disease Control Disease Square Control Square WEST 12TH AVENUE WEST 12TH AVENUE. P P. 2 BC Cancer Agency Guidebook for Patients BC Cancer Agency Guidebook for Patients 3.

5 BC Cancer Agency, Vancouver Centre Floor-by-Floor Services/Facilities 1st Floor In the lobby: 4th Floor Release of Information Office, Room 4334. - Information & Admitting Desk (Monday to Friday, 8am-3:45pm). - BC Cancer Foundation Office Administration & Offices - Cancer Information Centre (CIC)/Library - Courtesy Phone - Phone to taxi service 5th Floor Patient and Family Counselling, Room 550. - Bank Machine In-Patient Hospital Unit (5 East/5 West). Cafeteria (Monday-Friday, 7am-2pm). Magnetic Resonance Imaging (MRI). Functional Imaging (PET Scan) 6th Floor Chemotherapy Treatment Unit John Jambor Conference Room Medical Daycare Unit Nutrition Services, Room 1408 Pharmacy (Monday-Friday, 8:30am-5:00pm). Volunteer Services, Room 1411 Offices Entrance to BC Cancer Agency Parkade - East side of building BC Cancer Agency Rix Family Discovery Centre Library Research Centre Java Express 2nd Floor Ambulatory Care Unit Reception (BCCRC) - Coffee shop where 10% of proceeds are given - Check In (for Radiation Therapy Appointments, 675 W.)

6 10th Ave to the BC Cancer Foundation Systemic Therapy Appointments, & Clinical Trials) (directly across the BC Cancer Foundation Offices Ambulatory Care Unit (ACU) Stations street from the Gordon & Leslie Diamond Family Theatre Surgical Daycare BC Cancer Agency) Note: Everything listed is on Level One and is open Pain & Symptom Management Clinic to the public. All other floors are secure Dentistry and not accessible Mould Room Simulator Room Radiation Therapy Units 1-9 Fairmont Medical 2nd floor: Parking Radiation Therapy Units A-D Building 6th floor: Hereditary Cancer Program (Access to Level 0 at South side elevators 750 W. Broadway, 8th floor: Ambulatory Care Clinic Reception located near Unit 1) 8th Floor is now 9th floor: Complementary Medicine Education Brachytherapy Unit home to several & Outcomes Program (CAMEO). Radiation Treatment Support Centre Ambulatory Care Entrance to BC Cancer Agency Parkade Clinics for the BC Cancer Agency 3rd Floor Laboratory Diagnostic Imaging (X-ray, Ultrasound, CT Scan, Mammogram).

7 Entrance to BC Cancer Agency Parkade 4 BC Cancer Agency Guidebook for Patients BC Cancer Agency Guidebook for Patients 5. How can I arrange for transportation? Where can I stay if I'm from out of town? Volunteer Drivers Canadian Cancer Society Vancouver Lodge The Canadian Cancer Society and Freemason Volunteer Driver program are 575 West 10th Avenue (across from the Vancouver Centre, N/E corner of 10th available Monday to Friday for a ride to your treatment if you do not have other and Ash Street). transportation available to you. Please call at least 24 hours ahead of time to book an appointment. Low cost accommodation including meals. Call: To register for a bed or cancel a reservation, call the Lodge at Transit Local Hotels that provide reduced rates for Cancer Patients include: There are several bus routes that stop within walking distance of the Holiday Inn Vancouver Centre. The Broadway-City Hall skytrain station is located one and 711 West Broadway, Vancouver, BC, V5Z 3Y2.

8 A half blocks from the centre. You can visit Translink at and enter Park Inn & Suites 600 West 10th Avenue, Vancouver, BC, V5Z 4E6 as your destination to find 898 West Broadway, Vancouver, BC, V5Z 1J8. a route that best suites you. or Travel Assistance Program (TAP) For more information, or for information on financial assistance, please contact TAP is available to eligible BC residents who must travel outside their home Patient and Family Counselling at , local 672194. community to obtain non-emergency, physician-referred specialist medical care, and whose travel expenses are not covered by third party insurance or other government programs. TAP provides discounted rates for ferries, ground transportation such as buses (not BC Transit) and some airlines. To be eligible, you must be a BC resident and enrolled in the MSP; you must have a physician's referral for medical services that are not available locally. Escorts are also eligible if travelling with those incapable of independent travel.

9 You can obtain these forms at the Information and Admitting desk in the lobby, or at the Patient and Family Counselling office. For more information please call: Or visit the website: Once your forms are filled out, to book your reservations please call: 6 BC Cancer Agency Guidebook for Patients BC Cancer Agency Guidebook for Patients 7. Where can I park? STOP For the Protection of our Patients : The entrance to the parkade is off Ash Street at the corner of West 10th Avenue. Infection control information is posted This is the closest parkade to the BC Cancer Agency Vancouver Centre. at all BCCA entrances. How much does it cost? Please inform your health care providers if you have Parking charges in the visitor lot are $ for the first half hour, and $ per been diagnosed with or exposed to an infectious hour thereafter. The all day parking rate is a maximum of $ disease or superbug ( MRSA, VRE, or ). *Rates effective July 1st 2010 and are subject to change without notice.

10 What if I'm a long-term BC Cancer Agency patient? Please inform your health care providers if, at any time during the course Parking passes for long-term BC Cancer Agency Patients are valid only for the of your treatment, you develop any of the following symptoms: period issued and are non-refundable. The pass is applicable for parking in the parkade only and it does not guarantee a spot. Fever Diarrhea Parking pass long-term patient rates: Cough/respiratory symptoms Skin rash $ each seven days or portion $ each month or portion Patients experiencing respiratory symptoms may be asked to wear a mask Where do I get this long-term patient parking pass? while visiting the centre. Passes can be purchased from the attendant in the booth at the entrance to the parkade. Hand hygiene is the single most effective way to prevent the transmission of What ID is required to obtain this long-term patient parking pass? infectious illness. Alcohol based hand rub As this rate applies only to BC Cancer Agency long-term Patients , please is considered to be the most effective show your BC Cancer Agency Appointment Card if requested, to the method of cleaning your hands when they Parking Attendant.