Handbook M-39 - Management of Delivery Services

1 Update NoticeHandbook M-39, Management of Delivery ServicesMarch 1998 This online version of Handbook M-39, Management of Delivery Services , published inMarch 1998, is updated through March 18, 2004, with the following Postal Bulletin articles:This chapter, sub-chapter, part, orsection0titled0was updated to0in PostalBulletinissuenumber0with an issuedate of0 Chapter 1, Administration of City Delivery Carrier of Carrier Work Hours,Absences, Replacements, andOvertimeUpdate information on PS Form3997221077-24-2003127 Office Work When the CarriersReturn From Route220474-5-2001127 Office Work When the CarriersReturn From RouteUpdate information on PS of InformationUpdate information on PS information on usingscanning devices to identifycollection PlanningUpdate information on PS Form3997, Give names of formsmentioned221077-24-2003162 Analysis of Parcel PostOperationsUpdate information on PS Form3997221077-24-2003 Chapter 2, Mail Counts and Route Inspections213 Review and Analysis of CarrierControl FormsUpdate information on PS Lower Half of Available toManagerUpdate information on PS Form3997221077-24-2003 This chapter, sub-chapter, part.

2 Orsection0with an issuedate of0in PostalBulletinissuenumber0was updated RequirementsUpdate information on PS Form 3997, Unit DailyRecordUpdate information on PS Form3997221077-24-2003 RManagement of Delivery ServicesHandbook M-39 March 1, 1998 Transmittal Letter 13A. Explanation. This is a partial revision of Handbook M-39, Management ofDelivery Services , that incorporates current postal forms and language anddeletes forms and language made obsolete since Transmittal Letter 12 datedJune 30, 1996. This revision is a complete issue of Handbook M-39. Discard allprevious transmittal Distribution1. Initial. Handbook M-39 is being distributed directly to all post offices withcity Delivery service and to their classified stations and Additional Copies. Order additional copies as needed from the appropri-ate material distribution Questions and Comments. Suggestions and comments about this handbookshould be sent to:DELIVERYOPERATIONS SUPPORTUS POSTAL SERVICE475 L ENFANT PLZ SW RM 7142 WASHINGTON DC 20260-2802D.

3 Cancellations. All previous issues of Handbook M-39 are Effective Date. This Handbook is effective March 1, F. BarrancaVice PresidentOperations SupportSummary of ChangesiiiHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004 Summary of ChangesChapter 1, Administration of City Delivery ServiceSection is updated to reflect the current Postal Operations Manual,Domestic Mail Manual, and Handbook M-41, City Delivery Carriers Dutiesand Responsibilities, is updated to reflect the current use of ComputerizedForwarding System (CFS) and deletes references to Central Markup (CMU).Section is revised to incorporate the change to use CLASS is a clarification of the items that should be 128 is a title change from Customer Service Management DataSystem (CSMDS) to Operations updates the language for the current Form updates the language for the current Form , , , and all incorporate language for theallowed use of the Edit , , and all update the language for the currentForm is deleted because of reference to obsolete Form updates office makes reference to Chapter 3 for updates Management level updates Management level updates Management level 153 updates Management level 153c deletes reference to SF-46 and adds valid state driver s deletes reference to obsolete Form is renumbered to section 162 and updates analysis of (1) updates Management level is updated to reflect the current use of ComputerizedForwarding System (CFS) and deletes references to Central Markup (CMU).

4 Reference is also made to makes reference to updates procedures for handling Forms 3575 and identifies machinable and non-machinable of ChangesivHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004 Section is updated to reflect the current use of CFS and deletesreferences to (2) is updated to reflect the current use of CFS database anddeletes references to (3) is updated to reflect the current use of CFS and deletesreferences to is updated to reflect the current use of CFS and deletesreferences to (2) incorporates language for Form 182 is updated to reflect the current use of CFS and deletesreferences to 182a is updated to reflect the current use of CFS and deletesreferences to 182c is updated to reflect the current use of CFS and deletesreferences to 182e is updated to incorporate the term imaging. Chapter 2, Mail Counts and Route InspectionsSection 214a(7)(b) corrects exhibit 214a(7)(c) incorporates language for the allowed use of the 214a(8) adds language to review DPS adds language to provide Standard Operating Procedures clarifies language for data to is updated to incorporate the use of Form corrects headquarters office corrects reference to read corrects reference to read pp.

5 1 updates recording procedures of DPS updates accounting procedures of DPS updates mail is updated to reflect the current use of CFS and deletesreferences to CMU and recording procedures of DPS is updated to reflect the current use of CFS and deletesreferences to is updated to reflect the current use of CFS and deletesreferences to of ChangesvHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004 Section is updated to reflect the current use of CFS and deletesreferences to CMU and recording procedures of DPS incorporates language for the allowed use of the Edit incorporates language for the allowed use of the Edit deletes reference to 241 deletes reference to exhibit page 3, changing it to section is updated to incorporate is updated to incorporate is updated to include DPS is updated to reflect the current use of CFS and deletesreferences to , , and correct all exhibit references to is updated to reflect the current use of CFS and deletesreferences to is updated to reflect the current use of CFS and deletesreferences to incorporates language for the allowed use of the Edit is updated to incorporate deletes reference to obsolete Form 3, Unit Summary of City Delivery RoutesChapter 3 is totally re-written to account for revised Form is is is is reserved for form being incorporates current is 213d (pages 1, 2, 3, and 4) is 213e is (page 1) incorporates current (pages 1 and 2) is (pages 3, 4, and 5) incorporates current is of ChangesviHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004 Exhibit (5) (pages 1 and 2) is consolidated to exhibit (5).

6 Exhibit is incorporates current (pages 1 and 2) is (page 3) incorporates current (pages 1 and 2) is 241 (pages 1 and 2) is 251 (pages 1 and 2) incorporates current 32 (pages 1 and 2) is M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004 Contents1 Administration of City Delivery Service1.. 11 Introduction1.. 111 Basic Requirements1.. Operations1.. 112 Types of Routes2.. Route2.. Route2.. Business and Residential Route3.. Collection Route3.. Collection Route3.. Collection Route3.. Collection Route3.. Collection Route3.. 113 Types of Delivery3.. Route3.. Motorized Route3.. Route3.. and Loop Route4.. Route4.. 114 City Delivery Area Map4.. 115 Discipline4.. Principle4.. People Effectively4.. to Employees5.. Mutual Respect Atmosphere5.. 116 Mail Processing for Delivery Services5.. Clerks in a Delivery Unit5.. Flow5.. Volume Fluctuations5.. for Next Day s Workload5.. of Principal Letter Dispatch6.

7 Of Morning Close-Out Dispatch6.. of Principal Flat Dispatch7.. Procedure7.. ContentsviiiHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, Priority7.. Priority7.. Priority7.. Priority7.. Priority7.. Withdrawal of Letters and Flats7.. Available on Return to Office7.. of Mail7.. Potential Segmentations for Distribution8.. Requested but Not Made by Mail Processing8.. Made by Carriers8.. Post8.. of Parcel Post8.. Post Received in Sacks Made Up to Route8.. Post Distributed to Routes at the Unit9.. Parcel Post at the Unit9.. 117 Utilizing Work Area and Equipment9.. Floor Layout9.. Carrier Case Requirements10.. Authorized at Detached Units12.. Cases12.. Items for Casing Flats12.. Case Labeling12.. 118 Satchel Carts13.. 12 Office Work Routine14.. 121 Carrier Work Methods Office14.. Mail14.. Systems14.. Mail Defined14.. Mail15.. Letter Mail and Address Cards15.. and SPRs15.. Down Flats15.

8 Presequenced Mailings15.. Instructions16.. Preferential Mail16.. ContentsixHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, .. Delivery16.. or VIM Installations16.. Having Incomplete Address16.. Down Cased Mail17.. Routes17.. Relays17.. the Carrier Satchel17.. and Loop and Drive-Out Routes18.. Routes18.. 122 Scheduling Carriers18.. Schedules18.. Leaving Schedules18.. Leaving Schedule18.. Leaving Schedule19.. Overtime and Auxiliary Assistance19.. 123 Providing Relay Service20.. Relays20.. Need for Relay Points21.. 124 Parking Area24.. Spaces to USPS Vehicles24.. for Parking Area Access24.. on Employee Parking24.. 125 Carrier Work Methods Street24.. Carrier Vehicles24.. Times24.. Supervision24.. at Assigned Space25.. Mail to Vehicles25.. Parcels When Loading25.. Lines of Travel25.. Satchel25.. Use25.. the Satchel25.. in Designated Location25.. ContentsxHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, Mail26.

9 Delivery26.. Delivery26.. Boxes from Vehicle26.. Orderly Cargo Area26.. of Mail26.. Receptacles26.. Boxes27.. or Similar* Tracking Systems27.. 126 Office Work While Carrier Is on Route27.. of Work Area27.. of Curtailed Mail27.. of Carrier Work Hours, Absences, Replacements, and Overtime30.. of Late Leaving and Returning32.. of Carrier Cases and Work Area35.. 127 Office Work When Carriers Return From Route37.. 128 Operations Analysis38.. Form 393038.. Documents for Form 393038.. and Using Form 393041.. or Similar Data Systems and Related Software/Hardware41.. 13 Analyzing Operations41.. 131 Carrier Operations41.. of Analysis41.. of Analyses41.. Leaving and Returning41.. of Information41.. the Analysis Form41.. Form 181342.. Assistance and/or Overtime Given to Route42.. of Information42.. the Analysis42.. the Form42.. Used on Auxiliary Route44.. of Information44.. the Analysis44.. the Form44.. Employees46.. Curtailed46.

10 Of Information46.. the Analysis Form46.. ContentsxiHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, the Form46.. 132 Review of Collection Service48.. and Similar Data Collection Devices49.. 133 Collection Service49.. Test Points50.. Day51.. Card and Form51.. of Cards51.. Mailing Record, Form 370252.. and Corrective Action52.. 134 Street Management52.. for Need53.. 14 Adjustments55.. 141 Minor Adjustments55.. Adjustment Without Special Inspection55.. Adjustments55.. Routines55.. Management56.. to Consider Making Minor Adjustments56.. Preparation56.. Planning56.. for Making Minor Adjustments57.. Office Mail Counts60.. 142 Extension of City Delivery Service61.. for Extension61.. After Approval61.. ContentsxiiHandbook M-39, TL-13, 03-01-98 Updated With Postal Bulletin Revisions Through March 18, 2004143(Reserved)62.. 144 Expedited Preferential Mail Delivery Program62.. Advantages62.. Benefits63.