Heathrow Airport

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2 Published April Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B28 B49) 5 ArrivalsArrivals 6 Onward travel 7 Terminal 2 Check-inLevel 5 Version 33 Heathrow T2 2018 LHR Airports Limited. Published April and drinkCaf sCosta Coffee 1 Bars and restaurantsThe Flying Chariot 12 by JD WetherspoonShoppingExcess Baggage Company 2 Excess Baggage Company Bag Wrap 15 ServicesAirline ticket desk 13 14, 16 17 Bag wrap 15 Bureau de changeTravelex 9 Check-in Customs cash declarations 4 Customs commercial exports 4 Information Meeting point Outsize Baggage 6, 10 Postbox Premium check-in 5, 7, 11 Repack area Seating Telephone Toilets Accessible toilet All Baby care 18, 19 Trolleys VAT refunds 3 managed by Travelex Free Wi-Fi is available throughout the terminal.

3 Security11221718193571149861013141615 Departures EntranceEntranceTicket desksAegean Airlines 14 Aer Lingus 16 Air Canada 17 Air China 17 Air New Zealand 14 ANA 14 Asiana Airlines 14 Austrian 16 Avianca 13 Brussels Airlines 16 Croatia Airlines 16 Egypt Air 13 Ethiopian Airlines 13 EVA Air 17 LOT Polish Airlines 16 Lufthansa 16 SAS Scandinavian Airlines 14 Singapore Airlines 17 South African Airways 14 Swiss International Air lines 16 TAP Portugal 14 Thai Airways 17 Turkish Airlines 17 United Airlines 13 ContentsHeathrow Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B31 B49) 5 ArrivalsArrivals 6 Onward travel 7 Water refill stationsAssistance8 SecurityEntrancefrom Check-inAlong to9 Commercial exports8 Terminal 1 DeparturesFood and drinkShoppingGates A1 A26 10 minsGates B30 B49 20 minsDown to7 Plaza Premium loungeLounges A3, B1, B3 Gates A1 A26 10 minsGates B30 B49 20 minsFood and drinkShopping182012125611101213141523161 7 Terminal 2 Departures Level 5 (Check-in level)Version 33 Heathrow T2 2018 LHR Airports Limited.

4 Published April Airline loungesLounge A1 17 Lufthansa Senator lounge Lounge A2 16 Aer Lingus Gold Circle loungeLounge A3 7 Plaza Premium lounge paid facilities include shower, bedroom and spa Bureau de changeTravelex 23 Commercial exports 9 Escalator Information Lift Seating Stairs Toilets Accessible toilet All Baby care All Drinking fountain All VAT refunds 8 managed by TravelexFood and drinkCaf sPret A Manger 5 Bars and restaurants London s Pride by Fuller s 18 The Gorgeous Kitchen 15 The Perfectionists Caf 13 Wondertree 12YO! 14 Shopping Dixons Travel 6 Hamleys 10 New Luggage Offer - Opening Late 2020 21 Sunglass Hut 1 Ted Baker 2 WHSmith 11 World Duty Free 20 Free Wi-Fi is available throughout the terminal.

5 ContentsHeathrow Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B31 B49) 5 ArrivalsArrivals 6 Onward travel 7 PostboxWater refill stations11237456924101113121514161718192 0212326 Gates A21 A2610 minutes walkMulti-faith prayer roomA1 A5 Down toGates B30 B4915 minutes walkLounges B1, B2, B3 Along to25 Plaza PremiumloungeTerminal 2 DeparturesLevel 4 (Gates A1 A26)Version 33 Heathrow T2 2018 LHR Airports Limited. Published April Airline loungesLounge A3 25 Plaza Premium lounge paid facilities include shower, bedroom and spaLounge B1 near Gate United lounge B46 United Club Lounge B2 near Gate Singapore Airlines B44 SilverKris loungeLounge B3 near Gate Air Canada B44 Maple Leaf lounge 24 Bureau de changeTravelex 6 Escalator Information Lift Multi-faith prayer room Play area 5 Seating 4 Stairs Ticket sales 24 Toilets Accessible toilet All Baby care All Drinking fountain AllFood and drinkCaf s Caviar House & Prunier 2 Bars & restaurantsCaviar House & Prunier Seafood Bar 7 Leon 3 New Restaurant - Opening Winter 2020 11 ShoppingBottega Veneta 19 Burberry 21 Bvlgari 18

6 Gucci20 HarrodsHugo Boss23 Harrods 12 Fine Watch Room 16 Kate Spade 14 Paul Smith 17 Rolex 9 Smythson 13 WHSmith and Well Pharmacy 10 World Duty Free 1 World of Whiskies26 Free Wi-Fi is available throughout the terminal. ContentsHeathrow Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B31 B49) 5 ArrivalsArrivals 6 Onward travel 7 Water refill stationsPharmacy10 Airline service deskAssistance Terminal 2 DeparturesTerminal 2B (Gates B31 B49)Up to4 United loungeUnited ClubGates B38 B43 10 minsGates B48 B49 10 minsGates B31 B33 10 mins Up to8 Air Canada Maple Leaf lounge9 Singapore Airlines SilverKris lounge76511023 Version 33 Heathrow T2 2018 LHR Airports Limited.

7 Published April Airline lounge Lounge B2 9 Singapore Airlines SilverKris loungeLounge B14 United loungeUnited ClubLounge B38 Air Canada Maple Leaf l ounge Cash Machine Escalator Help point Lift Multi-faith 5 prayer room Pharmacy 2 Seating Assistance6 Stairs Telephone Toilets Accessible toilet All Baby care All Drinking fountain AllFood and drinkCaff nero 7 ShoppingBoots 2 Dixons Travel 10 World Duty Free1 WHSmith 3 Free Wi-Fi is available throughout the terminal. ContentsHeathrow Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B31 B49) 5 ArrivalsArrivals 6 Onward travel 7 Public areaPassenger area213491316171920182125678510111214152 62728292230312324 FromInternationalArrivalsFrom UKand IrelandArrivalsEntranceEntranceEntrance fromPassport ControlBusesDown toTaxisTerminal 3 Trains to London& Terminal 4, 5 Short stayentranceT2 Terminal 2 ArrivalsLevel 1 Version 33 Heathrow T2 2018 LHR Airports Limited.

8 Published April 2 Excess Baggage Company 4 SIM Local 9 WHSmith 3 We Know London 6 World Duty Free 13 Food and drinkCaff nero 1M&S Simply Food 16 nero Express17 Services Airline loungeArrivals lounge 14 Plaza Premium 15 lounge Airport 5, 8 Information Baggage 22, 23, 24 enquiries Baggage reclaim Bureau de changeTravelex 19, 21, 30, 31 Car rental desk 11 Cash machine Escalator Help point Internet facility Lift Meeting point Pharmacy 2 Seating Stairs Telephone Ticket salesHeathrow 12 express 18, 20 Hotel by Bus 7 National express 10 Toilets Accessible toilet All Baby care 26 29 Drinking 27 29 fountain Free Wi-Fi is available throughout the terminal.

9 Network name: Heathrow Wi-FiContentsHeathrow Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B28 B49) 5 ArrivalsArrivals 6 Onward travel 74123678951210111415221320211917181612 UndergroundDown toCentral Bus StationTerminals 3 Trains to London& Terminal 4, 5Up toArrivalsUp toT2 Short staycar parkTerminal 2 Arrivals (onward travel)Ground floorVersion 33 Heathrow T2 2018 LHR Airports Limited. Published April Airport overview 1 Check-in 2 DeparturesLevel 5 (Check-in level) 3 Level 4 (Gates A1 A26) 4 Terminal 2B (Gates B31 B49) 5 ArrivalsArrivals 6 Onward travel 7 Services Accessible toilet Bus stop Escalator Help point Lift Smoking area Stairs Taxi rank 2 Ticket salesHotel Hoppa 1 Free Wi-Fi i s available throughout the terminal.

10 Bus and coach stop allocationHotel by bus 12 Hotel Hoppa 9 11 Staff buses 1 3 Airline crew 16 18 Group travel 13 15 Car rental (off Airport ) 22 Dollar, Thrifty, Sixt Car rental (on Airport ) 6 8 Avis, Budget, Europcar, National, Alamo, Enterprise, HertzCar parking (off Airport ) 19 21 NCP Flight Path, Purple Parking, Purple Parking Business, ReedsCar parking (on Airport ) 4 5 Business, Business plus, Long stay, Help bus