Hella 8D Report Supplier Training Material

1 HF-7761EN_C (2013-10)HF-7761EN_C (2013-10) Hella 8D Report_ SupplierTraining MaterialLippstadt 2017-11-20 HCC-PU-QM Motivation to make the 8D Report How to fill out Hella 8D Report 8D Report Evaluation8D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 20178D - Introduction 8 Disciplines problem solving (8D) is a method used to approachand to resolve problems, typically employed by quality engineersor other professionals; Its purpose is to identify, correct and eliminate recurring problems,and it is useful in product and process improvement.; It establishes a permanent corrective action based on statisticalanalysis of the problem and focuses on the origin of the problemby determining its Root Cause.

2 Although it originally comprisedeight stages, or 'disciplines', it was later augmented by an initialplanning stage; The 8D follows the logic of the PDCA Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017 Advantages Easy and logically method, clearly shows next steps of problem solution. The method is known and used by all companies from the automotiveindustry. Often this is a required method of documenting the Corrective/Preventiveaction for the problem . An excellent way of reporting nonconformance s to suppliers and theirCorrective/Preventive Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 20178D problem Solving4 Root CauseAnalysis3 ContainmentAction2 ProblemDescription1 problem SolvingTeam7 Prevention ofrecurrence ofthe non-conformity8 Final meeting5 Correctiveactions andtracking ofeffectiveness6 Corrective actionseffectivenessvalidation8 DProcess8D follows the logic of thePDCA Cycle58D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017 Motivation to make the 8D Report How to fill out Hella 8D Report 8D Report Evaluation8D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt.

3 Nov 20178D StepsProblem descriptionD1D2D3D4D5D6D7D8 problem solving teamRoot cause analysisPrevention of recurrence of the non-conformityContainment actionsCorrective actions and tracking of effectivenessFinal meetingCorrective actions effectiveness validation78D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1 problem solving TeamSelect team members Members with appropriate skills are nominated based onthe problem description A team leader is appointedConfirmation of the team structure and assignment ofresponsibilities among the team membersActionTargetTaskD1D3D4D5D6D7D8D18 8D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1 problem solving TeamHeader of 8D Report filled with information come from Hella s Quality Notification fill in right information according to below explanation:12345 Hella claim no.

4 Can directly get from Hella 8D is updated, Supplier shall update with this 8D Report : D8 not 8D Report : D8 issue date: Official issue date to Hella , it s always a date when supplierfinished D3 or D5, which is required by Hella Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1 problem solving TeamInformation regarding Hella contact person and claim subject123456021-6160xxxx-124356 All above items can directly get from Hella QN. As following attachment show:108D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1 problem solving TeamType of failure1234If the failure part is detected from Hella plant. Please select Hella internal.

5 If the failure part is detected from Hella s customers, for example OEM, Tier 1. Pleaseselect 0-km Return .If the failure part is detected from consumer side ( 4S store or markets). Pleaseselect Field return .If the failure part is detected as logistic failure. Please select Logistics failure .1234118D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1 problem solving TeamSupplier information: contact person, location, Material , toolsThe name of Supplier which cavity or fixture be affected by thiscomplaint .Devices number, tool number, fixture number whichdedicated for this part;123456798 The name of Supplier contact person;Which department did Supplier contact person work?

6 Supplier contact person s E-mail; Supplier contact person s telephone; Supplier cross functional team member, includingname and manufacturing site/plant/workshop for thisdefect part;123456 Supplier internal part internal claim tracking number;Type of machine, injection molding/stamping/die-casting, number which defect part manufactured;789 128D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D2D3D4D5D6D7D8D1 PreciseproblemdescriptionCollect Information, data, facts and figures Describe the problem (defect/deviation) as accurately as possible givingquantitative details Answer the questions belowWho?What?When?Where?Why?How?How often? All problem solving team members must havea clear and fact based understanding of the problemActionTaskTargetD2 problem DescriptionProblemPastPresent}The cause ofthedeviationis unknown at first(Target situation)(Present actual situation)Describedeviation( problem )on the basisof facts138D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017what: defects descriptionWhen: claim dateWhere: warehouse, production lineWho: Hella Incoming, production, orothershow many: defects quantity foundUse Supplier internal language to describe what defects happen.

7 Whichcharacteristic can t meet Hella drawing/requirement. OK/NOK parts problem DescriptionSame as the description on Hella s Quality Notification Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D2 problem Description2132If this failure happened before, select Yes ;If this failure 1sttime happened, select No ;If this is repeat issue, please fill in last Hella claim No. and last Supplier internalclaim get directly from Hella s Quality Notification Letter:4 Potential affected Quantity include : Hella warehouse Q ty+ On the Way Q ty+ Supplier warehouse Q parts under the same production periodAffected production recordAffected quantity158D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017 HellastockaffectedOn theway toHELLA affectedHellastocksupplierresponsibleSup plierstockaffectedPotentialaffectedD2 problem DescriptionIf Hella stock affected, please select yes , otherwise no.

8 And fill in affectedquantity and corresponding lot number .If parts en route of transportation to Hella affected, please select yes ,otherwise no . And fill in affected quantity and corresponding lot number .If Supplier consignation affected, please select yes , otherwise no . And fillin affected quantity and corresponding lot number .If Supplier stock affected, please select yes , otherwise no . And fill inaffected quantity and corresponding lot number .12341234168D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1D2D4D5D6D7D8D3 Determine the most suitable containment actions Containment actions must be taken to safeguard the situation, inorder to prevent a recurrence of the problem at the customer.

9 Containment actions therefore serve only as a safeguard and oftenbear no relation to the cause of the problem . Cost considerations should play little or no part in the initialresponse. A schedule for implementing the containment actions must bedeveloped and the effectiveness of the measures must be information and support to the customer andimplementation of containment actions as quickly as Containment Actions1. 24 hours: quick response actions at HELLA2. 48 hours: containment actionsfully implemented (D3 completedand sent to Hella )178D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 201712345In order to ensure Hella restart production, Supplier need carry out effectiveurgent action, sorting, rework, stock action date instead of who is responsible for containment shall fill in real effectiveness from Hella action shall include how to process affected stock and how to ensuregood parts to Hella .

10 D3 Containment Actions188D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017 First delivery after implementation of containment actions, PS: from Supplier sideMust update sorting result after sorting action1235467 Location of Supplier sortingTotal sortingquantityTotal defectsquantityTotal defectsPPMMark/label of this delivery for better trackingDon t forget to summarize this1234567D3 Containment Actions198D Training suppliers | Keppmann | HCC-PU-QME - Lippstadt, Nov 2017D1D2D3D5D6D7D8D4 Determination of the root cause All possible causes of the defect must be considered. All possible causes should be determined and compared withthe problem profile through systematic application of validprocedures, based on the physical, chemical and technicalrelationships and application of appropriate quality tools.