Help Partners Increase Deal Sizes and Customer …

1 Help Partners Increase Deal Sizes and Customer SatisfactionCisco Solution Support 101 Service and Promotion Overview for Partner Sales TeamsGreg SuhaydaAmericas Offer Acceleration SpecialistJanuary 12, 2017 Today We ll Cisco Solution Support Overview Cisco Solution Support Partner Promotion Resources Next StepsHow Many Vendors Are You Working With Today?Enterprises average 10-20+ technology vendorsIncreasing through converged infrastructuresand cloud deploymentsLess likely any onevendor can address every technology issueA New Support Model Is Needed Even minor maintenance changes can cause serious issues. Our support experience with some vendors has been inconsistent. We don t have the expertiseto manage support between vendors. When something breaks, which vendor do I call? The Right Kind of Support for Solution EnvironmentsPrimary Point of Contact Solution Focused Expertise Coordinates Between Key Vendors ManagesCase to Resolution CiscoSolution SupportWhy Should Partners Care About Cisco Solution Support 41% faster time to resolution than with product support Addresses both Cisco and solution partner products(to date: more than 200 products from more than 150 vendors) Faster speed to new markets for partnersGreater Sales Benefits with No Extra EffortIncreases deal and renewal Sizes .

2 Achieve premium service rebates on eligible bookingsSolution experts resolve complex issues on average 41 percent more quickly than product support aloneProtects your time from post-sales support flare-ups to focus on your next saleCisco Solution SupportMoney left on the tableProduct-only expertise, delays complex issue resolutionTime spent post-sale managing customers and complex issuesCisco Product SupportOffer solution-level support without the investment of building your own service, helping you get to market more quickly with complete solution Service, Broad CoverageServiceFeaturesCisco ProductSupport(SNTC & SWSS)Cisco Solution SupportGlobal 24x7product-level technical support24-hour access to Cisco online resourcesHardware replacement (2-and 4-hour, next business day)Network management / operating system software updates and upgradesProactive diagnostics and immediate alerts on devices throughCiscoSmart Call Home Web-based user community for self-service support of smart capabilitiesCisco software application support Primary point of contactwith solution-level expertiseAccountability for issue resolution, no matter where it residesCoordination between Cisco TAC and solution partnerproduct support teams Case management from first call to resolution How Customers.

3 Partners and Cisco Fit TogetherWe coordinate supportwhen neededCisco TAC delivers our product supportCustomer contacts Cisco PartnerCustomer contacts usORCustomerWe deliver Cisco Solution Support Solution Partners deliver their product supportCisco partner transfers the case to CiscoCustomers with multivendor solutionsretain the flexibility to contact solution partnersdirectlyfor support on their products per their contracts with them. Cisco Solution Support Eligible SolutionsCollaborationData Center Collaboration Solutions Hosted Collaboration Solution Cisco Application Centric Infrastructure Cloud Center Critical Infrastructure FlexPod OpenStackTM SAP HANA Tetration Analytics VersaStackTMDigital Solutions Mobile Experience Virtual ExpertiseIoT Connected Manufacturing Connected Utilities Digital Platform for Cities Instant Connect and Video Surveillance Cisco Vision Dynamic Signage Director Smart City LoRa Apple Intelligent WANN etworkingSecurityService ProviderPartner Network Security Service Provider Mobility Partner Support Service for ACI Solution SupportOne service covering solutions in the following portfolios.

4 Addressing unique products within Commerce WorkspaceWhere to Build a Quote and Order Cisco Solution SupportFind details in the Cisco Solution Support Ordering Guide. Cisco Services Contract Center Easily Convert Cisco Smart Net Total Care Service Opportunities to Cisco Solution Support Cisco Smart Net Total CareServiceTMConverts ToCisco Solution Support Inclusiveof Smart Net Total CareSNTC GSPPart Number ExampleDescription>SSPT GSPPart Number ExampleDescriptionC2 PCON-PREM-XXXXXSNTC 24X7X2OS>SSC2 PCON-SSC2P-XXXXXSOLN SUPP 24X7X2 OSC4 PCON-OSP-XXXXXSNTC 24X7X4OS>SSC4 PCON-SSC4P-XXXXXSOLN SUPP 24X7X4 OSC4 SCON-OSE-XXXXXSNTC 8X5X4OS>SSC4 SCON-SSC4S-XXXXXSOLN SUPP 8X5X4 OSCSCON-OS-XXXXXSNTC 8X5 XNBDOS>SSCSCON-SSCS-XXXXXSOLN SUPP 8X5 XNBDOSUCSD5 CON-UCSD5-XXXXXUCS DR 8X5 XNBDOS>SSDR5 CON-SSDR5-XXXXXSSPT DR 8X5 XNBDOSUCSD7 CON-UCSD7-XXXXXUCS DR 24X7X4OS>SSDR7 CON-SSDR7-XXXXXSSPT DR 24X7X4 OSS2 PCON-S2P-XXXXXSNTC 24X7X2>SSS2 PCON-SSS2P-XXXXXSOLN SUPP 24X7X2

5 SNTECON-SNTE-XXXXXSNTC 8X5X4>SSSNECON-SSSNE-XXXXXSOLN SUPP 8X5X4 SNTPCON-SNTP-XXXXXSNTC 24X7X4>SSSNPCON-SSSNP-XXXXXSOLN SUPP 24X7X4 SNTCON-SNT-XXXXXSNTC 8X5 XNBD>SSSNTCON-SSSNT-XXXXXSOLN SUPP 8X5 XNBDSWCON-SW-XXXXXSNTC NO RMA>SSSWCON-SSSW-XXXXXSSPT NO RMASASCON-SAS-XXXXXS oftware Application Support>SSSASCON-SSSAS-XXXXXSOLN SUPP SASSAUCON-SAU-XXXXXS oftware Application Supportw/ Upgrades>SSSAUCON-SSSAU-XXXXXSOLN SUPP SAUEMCUCON-ECMU-XXXXXSWSS>ECMUSCON-ECMUS -XXXXXSOLN SUPP SWSSHCS SWSSS olutionSupport Included In HCS SWSS>HCS SWSSS olutionSupport Included In HCS SWSSF ollows all standard TS rebates and discountsClose More Cisco Intelligent WAN and Network Security Deals with the Cisco Solution Support PromotionWhatIs the Promotion?PurchaseCisco Solution Support with a minimum 36-month contract for eligible Cisco IWAN1and Network Security products, and receive an additional 15 percent discountHow Do Partners Benefit?

6 Stackableon top of eligible standard theater service discounts and OIP hunting and TIP teaming activitiesWhere and When Is the Promotion Valid?Offer valid in the Americas, Africa, Asia Pacific, Europe, Japan, Middle East, Turkey, and Russian Federation. Valid September 1, 2016 through February 28, 2017 What Products Are Included?A variety of products in our Cisco IWANandNetwork SecuritysolutionsRead complete details on this promotion on the Cisco Incentives and Promotions page. Next Steps Visit Cisco Solution Supporton learn more Contact your Cisco PSDM, Partner Account Manager, distributor or send an email to get started Download the call guide and other materials on Cisco Sales Connect Take advantage of the promotion. To learn more, visit the Cisco Incentives and PromotionspageHelp customers innovate with confidence and take the leap to new technologies.

7 We have them covered with Cisco Solution Support. Digital Network ArchitectureThe Cisco Digital Network Architecture (DNA)is an open, software-driven, services-centric network architecture. It s designed to rapidly deliver services that enable IT to: Innovate faster through insights and experiences Reduce costs and complexity through automation and assurance Lower risk through security and complianceWatch a short animated video on Cisco Digital Network ArchitectureLearn more about the Cisco Digital Network ArchitectureClose More Cisco Intelligent WAN and Network Security Deals with the Cisco Solution Support PromotionPartner OIP (US example)Average services discount:423% Promotional discount: 15%OIP registration discount: 2% Total Discount: 40%Non-Registered OIP (US example)Average services discount:23% Promotional discount:15% Total Discount:38%What Do Discount Look Like?

8 PurchaseCisco Solution Support with aminimum 36-month contractfor eligible Cisco IWAN1and Network Security products, and receive an additional 15 percent discount. The promotional discount will be automatically applied to orders at time of the Promotion?How Do Partners Benefit?Offer valid in the Americas, Africa, Asia Pacific, Europe, Japan, Middle East, Turkey, and Russian must be made between September 1, 2016 and February 28, terms and conditions at the Cisco Incentives and Promotions and When Is the Promotion Valid?1 For Cisco IWAN, the promotion applies to standard Cisco 800BB, Cisco ISR, and Cisco ASR1K enterprise routers, as well as those offered as part of Cisco ONE. For a complete list of eligible Cisco IWAN and Network Security products, as well as terms and conditions and other promotion details, refer to the Cisco Incentives and Promotions page on to the Cisco Solution Support Ordering Guidefor additional details on ordering and renewing this available in China, Hong Kong, Taiwan, or certain countries within Africa, Europe, Middle East, and Russian Federation (export compliance restrictions apply).

9 4 Average services discount in EMEAR is 35%. Average services discount is 40%. Actual discount may can be stacked on top of the standard theater service discount for which you are eligible. If you participate in Cisco OIP hunting and TIP teaming activities, you can receive an additional two percent on top of the 15 percent promotional discount. Please refer to the links below for registering your deal in your respective OIP Hunting PromotionCisco TIP Teaming Promotio