Transcription of HELPDESK QUERIES - Karnataka
1 Government of Karnataka Department of Treasuries HELPDESK QUERIES . User can reach out to HELPDESK and raise the issues/concerns via e-mail or Phone or by WhatsApp Email ID : Phone Number: 18004254252 / 9241300300. WhatsApp Number: 8050031331. OR. User can raise a ticket for their issues in K II portal( ), by following the procedure given at end of this document. OR. User can raise a ticket in K II application in his/her login through following path which is visible at top right corner of the Home page of Khajane II application. PATH: HELPDESK Incident Management Following Details are required from Users while raising an issue or concern 1) Bill related issues Pay bill number or Token number.
2 Error occurred screenshot. Issue description. DDO code Contact number. 2) DSC issue a. DSC not working KGID of the respective DSC user. Error occurred screenshot. Issue description. DDO code Contact number. Version 1. Government of Karnataka Department of Treasuries b. DSC serial number mismatch issue DSC serial number screenshot. DSC token serial number screenshot. KGID of the respective user. DDO code. c. DSC PIN is not working DSC serial number and token serial number. Error occurred screenshot. KGID of the respective number user. 3) Primary Post Mapping DDO Code. Required primary post. Filed office name. KGID. Pay slip of the respective user. 4) Secondary Post Mapping KGID number.
3 Admin dept. Directorate Dept. Field Office Name. Cadre. Secondary post. Attachment of office order copy and Authorization letter. Contact number. K1 DDO code. Contac number. 5) Password reset KGID. Registered contact number. 6) TAN number updation TAN number. DDO code. KGID of the user. Version 2. Government of Karnataka Department of Treasuries 7) Unable to view/print 62 B report Token number. Error occurred screenshot. DDO code. Contact number. 8) MICR code update in Khajane-2. Bank branch cancelled cheque leaf or pass book front page scan copy . Contact number. 9) Incorrect Recipient type Recipient ID. DDO code. Issue descripation. Contact number. 10) To know Recipient ID of a particular bank account number Bank account number.
4 Contact number DDO code. How to raise a new ticket in Khajane II application User has to select the Location, Problem type, Problem Category, Summary and Description Upload the issue screen shot. Enter the Captcha and click on Submit button. Note the ticket number to check the status. How to check the status of an existing Incident using ticket number PATH: HELPDESK Incident Management Check Incident Status Enter the ticket number and click on search button How to raise a new ticket in Khajane II portal ( ). User has to click on HELPDESK hyperlink User has to enter the First Name, Last Name, Mobile number, E-mail ID & select the Location, Problem type, Problem Category, Summary and Description Upload the issue screen shot.
5 Enter the Captcha and click on Submit button. Note the ticket number to check the status. Version 3. Government of Karnataka Department of Treasuries How to check the status of an existing Incident in K II Portal using ticket number User has to click on HELPDESK hyperlink & click on Check Incident Status Enter the ticket number and click on search button User can also share their feedback by sending an email to Version 4.
