HOW TO SELECT YOUR PIN - Home | DPAweb

1 HOW TO SELECT your PIN. Before you can use your card, you must SELECT a 4-digit Personal Identification Number (PIN). 1. GO ONLINE 2. SELECT A PIN 3. SIGN THE BACK. Creative Designation: Logon to You must SELECT a 4-digit Be sure to sign the back New by entering your Personal Identification of your card 16-digit card number Number (PIN) for your card You may not be able to use Last Save Date: 12-12-2013 1:50 PM. in If you do not have internet Choose a 4-digit number your card at some stores if User Name: Chambers, Catherine L. access, call the Customer that is easy for you to Station Name: WWIL124181. you do not sign the back Service phone number on the remember but hard for Job Info This guide provides information about using your back of your card others to guess Alaska QUEST Card.

2 The QUEST Card holds your benefits from SNAP (formerly known as the Food Stamp Segment: Fulfillment Program) and Temporary Assistance if applicable. Campaign: Alaska EBT. Brochure For easy access to your balance, transaction history and other information, visit Cell: None WR #: 110121. Partner: TSS. BRC12471. PremiumID: None RPC: None HOW TO USE your CARD Creative CF42491. Once you have selected your PIN, you can use your card to buy food and get cash (if you receive cash benefits) wherever you see the QUEST logo. Format ID: GETTING CASH BACK USING LONG-DISTANCE USING your Component BUYING GROCERIES GETTING CASH AT AN ATM BRC-S37269. WITH A PURCHASE PURCHASE AGREEMENTS BENEFITS ILLEGALLY Spec ID: Campaign SELECT EBT on the FOR CASH BENEFITS ONLY FOR CASH BENEFITS ONLY FOR REMOTE/HOME-BOUND You could be disqualified from None Date: merchant's terminal and Insert your card and enter SELECT EBT on the SNAP RECIPIENTS the benefit program and may enter your 4-digit PIN your 4-digit PIN merchant's terminal and Contact the store to get and be prosecuted if you use your Choose which benefit enter your 4-digit PIN complete Long-Distance card for illegal purposes Document Size: SELECT Withdraw from Trim Width: in in account to charge (SNAP Checking Choose to charge your SNAP Purchase Agreement Card cannot be used to Trim Height.)

3 14 in or cash) cash account Order food from the store make purchases or withdraw Fold Position: in, 7 in, in Enter the amount of cash cash at ATMs in liquor Keep your receipt it shows you want; most ATMs give Tell the cashier the amount up to your available balance Folded Size: in x in your account balance stores/establishments, only $20 bills ($20, $40, of cash you want or enter the The store will ship SNAP. gambling facilities, or adult Fonts & Images $100, etc.) amount on the terminal purchase along with copy of entertainment establishments Fonts: manual voucher as receipt Berthold Akzidenz Grotesk (Bold, Medium, Light, Medium Italic, Regular, Italic), Times (Regular, Bold), Amplitude (Light, MORGAN OFFLINE SNAP VOUCHER No.

4 Important! Vouchers must be entered or cleared on the +. POS device (or mailed within 10 days if non-electronic) Trans. Date/Time Approval Number within 15 days of the sale or funds will not be reimbursed. Medium, Regular), ITC Garamond (Light Card Number: Store FNS Number Purchase Amount Purchase Refund Merchant ID _____. Condensed). Print Store Name _____. Print Cardholder Name Store Address _____. Store City/State/Zip Code _____. Cardholder Signature Date In signing this voucher, I believe that SNAP funds Store Supervisor/Clerk Signature _____. are available for the full amount of this transaction. SNAP regulations prohibit representation of this voucher by merchant if voice authorization was denied. This voucher will be rejected if information in this section has been altered.

5 Date Entered Operator's Initials _____. Images: White Client/Customer Copy; Yellow Merchant Copy; Pink Non-Electronic Retailer Mail-In Copy to Retail and Field Support INC11667. NOTE: Electronic Retailers to Retain the Pink copy . Morgan Retail and Field Support Box 30078 Tampa, FL 33630-3078. SNAP - Supplemental Nutrition Assistance Program ( ). HOW TO MANAGE your BENEFITS FREQUENTLY ASKED (CMYK; 494 ppi, -494 ppi, 942 ppi, 943. It's important to know when you receive your benefits and how much you have on your card. QUESTIONS ppi; , , ). What are Deposit Notification Alerts? BENEFIT ISSUANCE KNOW your BALANCE AVOID FEES. With Deposit Notification Alerts, you can get an automatic text, email or phone message whenever funds are added (CMYK.)

6 your benefits are deposited Logon to See the Alaska QUEST Card 1301 ppi, 1298 ppi; ). to your EBT SNAP and/or TANF accounts. In addition to your card on the FIRST , and click on the Fees that came with your card to providing the specific deposit amount and date, this calendar day of every month EBT UCard Center link There is never a fee for alert will also include your available account balance. Unused benefits are carried Sign up for Deposit making purchases at a store in over to the next month Notification Alerts To sign up for Deposit Notification Alerts, logon to Inks: There is never a fee for getting Keep and use the same card (see Frequently Asked cash back with a purchase or call Customer Service. Cyan every month Questions), or (Cash benefits only) Magenta What if I don't have access to a grocery store and Yellow Check your last receipt, or Logon to need to shop by mail?

7 Black Call Customer Service to find surcharge- Long-distance purchasing with your SNAP benefits is FPO Tech Notes free Allpoint ATM locations an option. Call the grocery store for an agreement and instructions. Notes: PID: 99999934. FEES What is direct deposit? Instead of using EBT, you may choose to have your cash benefits deposited every month directly into your new or current personal bank account. You cannot use direct deposit for SNAP benefits. Contact your local office for more information. HOW TO KEEP your CARD AND PIN SAFE What is an Alternate Payee? your card and PIN are the keys to getting your benefits. If someone gets your card and knows You may choose a person, called an Alternate Payee, your PIN, they could use all your benefits lost or stolen benefits will not be replaced.

8 To get your benefits for you. The Alternate Payee must contact a local office to receive an Alaska EBT Card CARD CARE PIN SAFETY CARD/PIN REPLACEMENT. and PIN. If you need an Alternate Payee, choose a person you trust. Remember, lost or stolen benefits will Keep your card in a safe SELECT a PIN you can If your card is lost, stolen place, like your wallet or purse remember or damaged logon to not be replaced. Do not get your card dirty Do not write your PIN on your (or call Customer Service). card or on anything you keep 1-888-997-8111. in Keep your card away from to order a new one magnets and electronics with your card If you forget your PIN or Do not leave you card in direct sunlight NEVER tell your PIN to anyone want to change it, logon to 1-800-770-8973 (AlaskaRELAY).

9 Do not try to guess your PIN; if you enter it wrong three (or call Customer Service) In accordance with Federal Law and Department of Agriculture (USDA)policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, times, your card may be locked to SELECT a new one age, religion, political beliefs or disability. until the next day To file a complaint of discrimination write USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, 20250-9410 or call toll free (866) 632-9992 (Voice). Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).

10 USDA is an equal opportunity provider and employer. To report fraud visit or call 1-800-424-9121. 2013 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase Bank, Member FDIC. 1 12/12/13 2:45 PM.