IATA Ground Operations Manual (IGOM)

1 IATA Ground Operations Manual (IGOM)Supplement to Airport Handling ManualIGOM Effective 1 January 31 December 20154thEditionAHM+IGOM 12014-08-06 11:22 Airport Handling Manual IATA Ground Operations Manual (IGOM) SupplementMaterial No.: 9099-35 ISBN 978-92-9252-464-7 2014 International Air Transport Association. All rights GenevaNOTICEDISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula-tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although ev-ery effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof.

2 Furthermore, the Interna-tional Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or en-tity in reliance on the contents of this expressed in advertisements appearing in this publication are the advertiser s opinions and do not necessarily reflect those of IATA. The mention of specific companies or products in advertisement does not imply that they are endorsed or recom-mended by IATA in preference to others of a simi-lar nature which are not mentioned or advertised. International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans-mitted in any form by any means, electronic or mechanical, including photocopying, record-ing or any information storage and retrieval sys-tem, without the prior written permission from:Senior Vice PresidentAirport, Passenger, Cargo and SecurityInternational Air Transport Association33, Route de l A roport1215 Geneva 15 , : ,JANUARY2015 IGOM ,Delivery, (NOTOC).

3 (DCS) ,JANUARY2015 IGOM ivRevisions IGOMR evisionsRecordofRevisionsEditionNumberTe mporaryRevisionNumberIssueDateEffectiveD ate1stEditionNoneApril2012 April20122ndEditionNoneApril2013 April20133rdEditionNoneJanuary2014 January20143rdEditionTR01 July2014 July20144thEditionNoneJanuary2015 January20154 THEDITION,JANUARY2015 IGOM vIGOMI ssueandRevisionDatesbyIGOMN umericalSequenceFor2 , (DGR) (DGR) ,JANUARY2015 IGOM viRevisions IGOMFor3rdEdition-TemporaryRevision01:IG OMN umberTitleOriginalIssueLatestReviewRevis onsInserted-TR01 Apr12 Jul14 Chapter3 CompletelyrevisedApr12 Jul14 For4 (UMNR) ,JANUARY2015 IGOM viiIGOMI ntroduction1 PurposeandScopeTheIATAG roundOperationsManual (IGOM) definesground handlingstandardsforairlinesandgroundser viceproviderstoensuregroundoperationsact ivitiesaresafely,efficiently, ,cleaningorsupervision,butspecificallyex cludesaircraftmaintenance, ,someadditionalinformationmayberequired: (a)Anysupplementaryairlinespecificinstru ctionswhicharerequired,especiallypertain ingtoaircraft,GSEortheairline'sproductof fering,shallbepresentedintheairline'sGOM ;(b)Intheeventanairlinehastodeviatefromt hepublishedIGOM procedure,thenthismustbeshownintheairlin e'sGOM.

4 (c)Ifaregulatoryauthoritymandatesprocedu resotherthanthoseinIGOM, :(a)Introduction(b)Chapter1:PassengerHan dlingProcedures(c)Chapter2:BaggageHandli ngProcedures(d)Chapter3:Cargo/MailHandli ngProcedures(e)Chapter4:AircraftHandling Procedures(f)Chapter5:LoadControl(g)Chap ter6 (TR) , ,theIATAA irportHandlingManual(AHM) ,itisrecommendedthatprecedencebegiventot heIGOM forproceduralmatters, :(a)theproceduresdetailedintheIGOM aredeemedtobeatanacceptablelevelofrisk(b )NewprocedurestobeintroducedintheIGOM shallundergoaprovenriskassessmentprocess inlinewithAHM621andICAO' (c)Airlines,GroundServiceProvidersoranyO peratorsusingIGOM proceduresmaychoosetouseariskmatrixalign edwiththecompany'sriskpolicy,asaminimumI CAO' ,JANUARY2015 IGOM viiiIntroduction (a)May/neednot/notnecessary/notrequired: indicatesthatcomplianceisoptional.(b)Not e:indicatesanimportantpointaboutwhichthe manualuserneedstobemadeaware.(c)Should/i fpossible/wheneverpossible:indicatesthat complianceisconsideredoptional,butdesira ble.

5 (d)Shall/must/necessary/need/required:in dicatesthatcomplianceisconsideredmandato ry.(e)Shallnot/mustnot/maynot:indicatest hatsomethingisnotallowed/permitted, :(a)theexactverbiagetobespokenduringoral communication;(b)theexactverbiagetobewri ttenintoforms; :(a)thetitlesofmanualsordocuments;(b)for eignwordsthathavenotbeenassimilatedintoI nternationalEnglish;(c)thewriter'semphas isoncertainwords;(d) :(a)Item(b) (i)SubSubitem(ii) : ,JANUARY2015 IGOM ixIGOM8 ReferencesWithintheIGOM,referencemaybema detoanyofthefollowingmanualspublishedbyI ATA:(a)TheIATAA irportHandlingManual(AHM)(b)TheIATAD angerousGoodsRegulations(DGR)(c)TheIATAL iveAnimalsRegulations(LAR)(d)TheIATAP assengerServiceConferenceResolutionManua l(PSCRM)(e)TheIATAP erishableCargoRegulations(PCR)(f)TheIATA R eferenceManualforAuditPrograms(IRM)(g)Th eIATAS ecurityManual(SecM)(h)TheIATAT ravelInformationManual(TIM)(i)TheIATAT ravelInformationManualdatabase(TIMATIC)( j)TheIATAULDR egulation(ULDR) ,inamanualthatisgloballyapplicable,itisp ossiblethatthereareproceduresorinstructi onsintheIGOM thatdonotalignwithcertainlocalpractices, , , , ,itisessentialtoprovidethefollowingdetai lsforyourfeedbacktobeconsidered:(a)First Name(b)LastName(c)NameofCompany(d)Positi on/Title(e)E-mailaddress(f) , ,JANUARY2015 IGOM xIntroduction.

6 (a)Operator(b)GroundServiceProviders(c)N ationalAviationAuthorities/Regulators(d) AirportAuthoritiesThesubmissionprocessis asfollows:(a) ;(b)Completethemandatoryfieldsofthevaria tionrequestform;(c) (s) ,chapter, effectivefrom dateand,iftemporary,the effectiveto ,asrequired.(d)Submittheformonline(e) :(a)Theprocessisnotcompliedwithorthecrit eriaabovearenotmet;(b) ,comprisingofaneffectivedateandanexpiryd ate, :(a)Seasonalclimatechanges;(b)Constructi on;Alltemporaryvariationswillbeautomatic allymarkedinAnnexAas notused notused entrywillremainintheIGOM foroneyear, :(a)NationalAviationAuthorities/Regulato rs(StateISOcodes)(b)AirportAuthorities(3 letterIATA codes) (DGR).Forexample: : ,JANUARY2015 IGOM xiPassengerHandlingProcedures IGOMC hapter1 (a)Displayoperatingairlinerequiredsignag e,bothelectronicandmanualversions(b) ,andtoverifyallnecessarydatahasbeentrans ferredintothecheck-insystemcorrectly.(a) Reviewthebookingstatus.

7 (b)Forcodeshareflightswithanactiveblocke dspaceagreement,checktheallotmenttoensur etheblockofseats,asagreed,isguaranteedto thepartner.(c)Reviewthecurtainversion(if applicable).(d)ConfirmthePassengerNameLi st(PNL)andAdditionsandDeletionsList(ADL) wereproperlytransmittedandmatchthebookin gstatus.(e)Blockseatsforsecurityofficers ,crew,weightandbalance,andifseatsareunse rviceable.(f)Confirmtheseatingplanisseta ccordingtotheactualaircrafttypeandversio n.(g)Reviewtheflightremarks,ifapplicable .(h)RecordpassengerstatusonPNR,ifapplica ble.(i)Reviewtheboardingtime,departureti me, (j)Applypayloadrestrictions,ifany.(k)Che ckthepassengerlistforspecialpassengers( ,UM,etc.)andpre-assignasperoperatingairl inepolicyandaccordingtotheaircrafttype.( l)Ifnotpre-reserved,prepareseatingforfam iliestravelingwithinfantsorchildren,aspe roperatingairlinepolicy.(m)Wherefree/ope nseatingisapplied,informthecrewandpassen gersandensurespecialcategorypassengersha veappropriateseats.

8 (n)Ensureflightstatusisopenforwebcheck-i nifapplicable.(o) :(a)Startandtestequipment.(b)Ensurescale sarefunctioning.(c)Stockboardingcardandb agtagprintersasperoperatingairlinerequir ements.(d)Ensureadequatestockofanyothero peratingairlinerequiredtags.(e)Displayop eratingairlinerequiredsignage,bothelectr onicandmanualversions.(f)EnsureDangerous Goodsnotificationsareprominentlydisplaye datthecheck-inareaaswellasticketoffices, baggagedrop-offareas,selfservecheck-inar eas,andtransfercounters.(g)Preparecheck- inqueues,stanchions,carpets,baggagesizer s,podiumsetc., , ,MarketingCarrierandWetLeaseAdvisethepas sengeroftheoperatingcarriernolaterthanth etimeofcheck-in,ifdifferentthantheonenot edasthe carrier ,JANUARY2015 IGOM 1 IGOM ,viaselfservicemethodssuchaswebcheck-in, kioskorSMS,andmaybeperformedusingadepart urecontrolsystem(DCS) , , ,throughcheck-inispermitted;however, :(a)thereturnjourneymustbewithin24hoursa fterdeparture;(b)nocheckedbaggageispermi tted;(c)nochangeofcitiesisinvolved;(d) :(a)Thepassengerisholdinganelectronictic ket.

9 (b)Thepassengerisdepartingfromanairportw heretheoperatingairline'sorgroundhandler 'sDCSisinuse.(c) :(a)Thepassengerholdsanelectronicticket. (b)Thepassengerisdepartingfromanairportw heretheoperatingairline'sorgroundhandler 'sDCSisinuse.(c) :(a)ThepassengerhasregisteredforSMScheck -in.(b)Thepassengerholdsanelectronictick et.(c) (a)Reviewtheboardingpassandpullupthepass engerdatainthecheck-insystem.(b)Verifyid entityandtraveldocument,assesscarry-onba ggage,andacceptcheckedbaggage.(c)Addbagg ageinformationandanySSR' (a)Checkthevalidityoftheticketwithregard totheitinerary,flight,date,carrier,reser vationstatus,class,andrestrictions.(b)Ch ecktheticketforthefinaldestinationandcon firmthiswiththepassenger.(c)Verifythepas senger'sidentityagainstthetraveldocument presented,includingreviewofdateofbirth,e xpirystatusofdocument,avisualcomparisono fthephototothepassenger, ,JANUARY2015 IGOM 2 PassengerHandlingProcedures IGOM(d)Verifythetraveldocumentisvalidand goodforallpersonstraveling,asnotallState sallowfamilymemberstoberegisteredinasing lepassport.

10 (e)Reportanydocumentthatshowssignsoftamp ering.(f)LocatethepassengerintheDCSandre viewanyspecialremarks.(g)Checktraveldocu mentsfordestinationand/ortransitrequirem ents.(h)ReviewVisaorentryconditionsorlim itationsifrequired.(i)CollectAdvancedPas sengerInformation(API)ifrequired.(j)When youidentifyanissuewithadocument, (API) ,orprovidedfromdatacollectedduringbookin g, ,collectAPIdataatthetimeofcheck-in, ' ' (exceptinfantsnotoccupyingaseparateseat) (a)Allocateseatingforspecialcategoriesof passengersinaccordancewithoperatingairli nepolicy.(b) ,andthereforeexcludesINF,UMNR,MEDA, (a)Checkthatboardingfacilitiesandgatemon itorsaredisplayingflightinformation.(b)E nsureDangerousGoodsandProhibitedArticles noticesaredisplayedattheboardinggate.(c) Ifwalkingonapron,ensuretheroutetotheairc raftissafeandclearlymarkedforbothpasseng ersandstaff.(d)Forjetbridgeboarding,secu reandmarkofftheroutetotheaircraft.(e)Obt ainclearanceforboardingfromtheflightcrew andaccordingtolocalproceduresandoperatin gairlinepolicy.