iBUYPOWER Troubleshooting Guide

1 iBUYPOWER 529 N Baldwin Park Blvd City of Industry, CA 91746 Technical Support Hours: Toll Free: (888) 618-6040 Mon - Fri: 8:30 am - 5:00 pm PST Phone: (626) 269-5170 iBUYPOWER Troubleshooting Guide Troubleshooting 101: First Boot The purpose of this Guide is to provide a thorough and detailed walkthrough of the steps to get your PC powered on and into Windows. As a 100 level Guide , this should be accessible to all users. Tools Required Clean and dry hands **Important Notes** Read through this Guide in its entirety before starting. No matter how confident you are, please do not skip a single step unless the Guide tells you do. All steps in this Guide are included deliberately and skipping steps can result in the Guide being ineffective. Always make sure the computer is completely off and unplugged while working inside of it. If you ever feel the slightest bit uncomfortable or unsure, please reach out to our Tech Support team either through Live Chat, Email, or Phone.

2 The Basics: Plugging In Please make sure you have reviewed Troubleshooting 100: Unboxing before proceeding with this Guide . Most importantly, make sure that if your PC has any internal packing foam that it has been removed. Plug in the power cord from the computer into a working wall outlet. Ensure the plug matches the port on the power supply and that there is a snug fit so that it cannot fall out. Flip the hard switch in the back of the computer to the 'line' or on position. If your power supply has a switch for input voltage, make sure to set it to your country s voltage setting. Figure 1- Power supply cord and hard switch iBUYPOWER 529 N Baldwin Park Blvd City of Industry, CA 91746 Technical Support Hours: Toll Free: (888) 618-6040 Mon - Fri: 8:30 am - 5:00 pm PST Phone: (626) 269-5170 The soft switch, or power button, should be located on top or on the front of the case. Some PC's have a single, rectangular button for both the restarting and powering on function.

3 The symbol for power looks like a circle with a line, while the restart symbol looks like a curving arrow. Sometimes power is represented with a P , and restart with an R . Figure 2 - PC Power Button or soft switch Push the power button on top or on front of the case to turn on the PC. If the computer does not turn on and you are currently plugged into a surge protector or power strip, try plugging directly to a wall outlet. Most PCs require a minimum of a keyboard and display to boot properly. On first power on, it is recommended to only plug in the necessary peripherals; keyboard, mouse, display, and Ethernet cable* if available. If you have additional peripherals such as speakers, additional monitors, printers, etc, we recommend waiting until Windows setup is complete before plugging in. Figure 3 - Rear Panel USB connections If your PC includes a graphics card of any kind, the cable from your monitor to the computer must be plugged in BELOW the audio jacks on the back of the computer**.

4 Different monitor cables include HDMI, DP, DVI, and VGA. Most new PC's will only support either HDMI or DP. If you are not seeing a spot below the audio jacks to plug in the monitor cable, check for any black plastic covers that can be pulled off. iBUYPOWER 529 N Baldwin Park Blvd City of Industry, CA 91746 Technical Support Hours: Toll Free: (888) 618-6040 Mon - Fri: 8:30 am - 5:00 pm PST Phone: (626) 269-5170 Figure 4 - Video Card display outputs *If you want to avoid creating a Microsoft Account at the time of setup and instead want to create a local account, skip plugging in the Ethernet cable at this time. **Exceptions to the rule include the REVOLT 2 model which has an inverted layout and any models that do not come with discrete graphics cards. In those cases, the monitor cable must be plugged in ABOVE the audio jacks. Powering On On every power-on cycle, the PC will go through 3 important steps. Take note of the terminology since it may be referred to in other guides.

5 Power PC is receiving power from the power supply. Usually some LEDs will light up and fans will begin to spin. POST (Power On Self-Test). The PC s motherboard will initialize and check all attached hardware. Your display will activate, usually showing a company logo. POST is required to access the system s BIOS. Boot If your PC has an operating system (like Windows), it has successfully booted once you are on your desktop or login screen. Initial Setup It can take several minutes for Windows to load the first time. If you turn on the computer and see a graphical logo, perhaps with swirling dots, or words like 'just a moment,' give the computer at least 15 minutes to load to the Windows setup. The Windows setup typically starts with Region. If you are being iBUYPOWER 529 N Baldwin Park Blvd City of Industry, CA 91746 Technical Support Hours: Toll Free: (888) 618-6040 Mon - Fri: 8:30 am - 5:00 pm PST Phone: (626) 269-5170 asked a series of questions, you are probably on the right track.

6 Just follow the prompts as best you can. There are no wrong answers -- just your preferences. Figure 5 - Region selection during Windows first boot experience During the Windows first boot experience, it may prompt you to create a Microsoft Account. This account provides some benefits for the user experience and can be helpful if you have multiple Windows or Xbox devices which you want to sync files across. It will also help to recover your Windows license in the case of a hardware failure. However some users may still desire to create a local account, this requires the PC to be disconnected from the Internet during setup, so unplug the Ethernet cable or skip the wireless connection step if a local account is desired. Figure 6 - Prompt to create a Microsoft Account