Introducing MiContact Center Enterprise 9 - DV02

1 1 product Bulletin Introducing MiContact Center Enterprise Reference #: ASE/SEC/PLM/0023/0/3/EN Issued on: May 9, 2016; Summary: Mitel is pleased to announce the availability of MiContact Center Enterprise Notes: With the release of version , the naming of Solidus has changed to Enterprise This bulletin contains details of the Phase-out Schedule for Solidus eCare The release includes: Single sign-on capability Outbound agent greeting MiVoice Call Recording integration Central configuration of agent tabs HTTPS support for web services Social media integration for Twitter Localized language support Web Manager enhancements Call control enhancements with telephony application server Report manager enhancements Script Manager enhancements MiContact Center agent enhancements Integration enhancements Database maintenance utility enhancements Full

2 Details are contained in the document News in MiCC Enterprise Release posted to InfoChannel and Mitel Online (Solutions/Applications/ MiContact Center /MiCC Enterprise ) MiContact Center Enterprise builds on the broad Enterprise -class functionality provided in previous Solidus and eCare releases and continues the all-in-one approach to providing a very flexible, rich-featured and cost effective customer experience solution. Effective Date: May 9, 2016 Channel: Global availability through Mitel partners; including both existing MiContact Center Enterprise partners and new Mitel Authorized partners.

3 2 BRANDING The introduction of MiContact Center Enterprise triggers the name changes defined in the following table. This name change emphasizes the role for Enterprise within Mitel s contact Center portfolio as a flagship product under the Mitel MiContact Center brand. Existing name NEW Brand Sub-brand Name Mitel MiContact Center Solidus Mitel MiContact Center Enterprise n/a Solidus Agent Mitel MiContact Center Enterprise MiContact Center Agent Solidus Expert Mitel MiContact Center Enterprise MiContact Center Expert Solidus Web Manager Mitel MiContact Center Enterprise MiContact Center Web Manager Solidus Lite Start Package Mitel MiContact Center Enterprise Enterprise Lite Voice Start Package Solidus SME Multimedia Start Package Mitel MiContact Center

4 Enterprise Enterprise Lite Multimedia Start Package Solidus Multimedia Start Package Mitel MiContact Center Enterprise Enterprise Multimedia Start Package product documentation and all collateral materials are updated under the Mitel brand. For new installations, the default installation path is updated to \Program Files\Mitel\ Enterprise \ For all installations, Registry settings are migrated to HKEY_LOCAL_MACHINE\Software\Mitel\SeC 1 Market Introduction and Channel Readiness MiContact Center Enterprise is now Generally Available.

5 Please refer to the table below for details on timing specific to your market. MiContact Center Enterprise Availability Global General Availability Readiness (MiVoice MX-One & Cisco UCM) May 9, 2016 Local CSU General Availability Readiness and launch May 9 2016 or after; May vary by CSU. Contact your Channel Manager or in-country Mitel representative. Note that MiContact Center Enterprise support for Cisco UCM is fully ready for sale. MiContact Center Enterprise has completed all quality and performance deliverables consistent with Mitel s rigorous product introduction process.

6 In addition it has had internal lab test trials within Mitel and with Mitel s external channel partner and customer community. 3 Channel Requirements - product Business Approval (PBA) As per the product News announcement of 4th April 2016, the product Business Approval process is now discontinued. The standard Mitel process is described in the Mitel Technical Support Guide. 2 product Lifecycle Effective May 9, 2016 with the introduction of MiContact Center Enterprise Mitel announces the following lifecycle milestones for Solidus system software and components.

7 Discontinued Components The following license objects are no longer orderable. Continued support for applicable items follows the support available for the system software release they are associated with. 86-00206 AAA-A SeC 8 Reference System Replaced by Enterprise Reference System (lic) 88-00027 AAA-A SeC 8 Reference System package Replaced by Enterprise Reference System (KIT) FAL1047782 SeC Virtual Agent 1 user New Enterprise chat makes it redundant FAL1047794 SeC Internet Suite Creator (Auto Email system) New Enterprise email makes it redundant 86-00082 AAA-A SeC Soft Phone add-on 1 user Housekeeping of announced EoL.

8 SIP softphone only Phase-out plan of New System Orders To support channel transitions the following new system components are on longer available: 87-00015 AAA-A SeC Media kit 86-00032 AAA-A SeC 8 Voice System Version Key 88-00010 AAA-A SeC Lite Start Package 88-00011 AAA-A SeC Multimedia Start Package 88-00069 AAA-A SeC Multimedia SME start pack Replaced by Enterprise equivalents 86-00103 AAA-A SeC System Version Key SME 88-00075 AAA-A SeC 8 Migr Lite to MM system 88-00125 AAA-A SeC 8 Migr SME-GT MM system 86-00034 AAA-A SeC 8 Multimedia System Version Key 86-00035 AAA-A SeC 8 +OAS 8 System Version Key

9 Expansion only MiContact Center Enterprise supports Enterprise Agent clients only. Desktop manager will continue to be available only for expansions of supported Systems. FAL1047777 SeC Desktop Mgr agent Lite, 1u SeC expansions only Replaced by Solidus Agent FAL1047777/1 SeC Desktop Mgr agent MM, 1u 4 System Lifecycle Support The following table identifies the scheduled lifecycle for Solidus eCare Phase-out Schedule Solidus eCare (latest Service Pack) Date Phase out notification 2015-06-29 Last order date for new sales and upgrading (removal of new sales and upgrades options from the Mitel Plan).

10 2015-12-31 Last order date for add-on sales 2016-06-01 End of active sustaining - start of passive sustaining 2016-12-31 or availability of MiContact Center , whichever comes first Service stop 2017-06-30 3 Training Sales Training: Part of the Mitel Sales Professional certification Available on Mitel LMS (Learning Management System) immediately following the Effective Date For additional information: access Training from Mitel Connect and select: Mitel Online Training Partners without access to Mitel Online or LMS, should go to , scroll down to the bottom of the page and click Register in the support area.