ISO 9001:2015 Quality Management System Sample (QMS)

1 Pat [Pick the date] ISO 9001:2015 Quality Management System Sample (QMS) Selected pages (not a complete plan or manual) Sample includes: Project Quality Plan Pages Quality Manual Pages Standard Operating Procedures Pages Quality System Forms Examples Contact: First Time Quality 410-451-8006 [CompanyName][CompanySuffix] Quality Management System [ProjectName] [ProjectNumber] Effective Date: [Date] Version Version notes [Date] Initial issue Approval Signature and Date: _____ _____ Vice President/ Date Documents provided by [CompanyName][CompanySuffix] disclose proprietary information as well as copyright information registered with the Patent and Trademark Office. Please hold these documents in confidence and do not share them with other organizations, even if you do not charge a fee.

2 Submittal of documents does not transfer copyright ownership. Questions? Call First Time Quality 410-451-8006 Selected Pages Page 5 [ProjectName] - [ProjectNumber] Copyright PROJECT Quality CONTROL PLAN TABLE OF CONTENTS A. Background Information .. 8 Customer .. 8 Project name .. 8 Project Number .. 8 Project 8 Project description .. 8 Plan Scope .. 8 Plan Overview .. 8 B. Key Elements of the Construction Quality Plan .. 10 C. Project Quality Coordination and Communication .. 13 D. [CompanyName] Quality Policy .. 17 E. Quality Management Organization, Responsibilities, and Authority .. 18 Project QC Organization Chart .. 19 Personnel Qualifications .. 20 Quality Responsibilities .. 20 F. Contract Review and 27 Contract Review and Approval .. 27 Submittals .. 27 Submittal Schedule and Log .. 27 Submittal Review and Approval .. 27 Submission to Customer .. 28 Customer Approved Submittals.

3 28 Contract Submittal Schedule .. 28 Contract Warranty .. 28 G. Project Quality Specifications .. 31 Contract Specifications .. 31 Applicable Building Codes .. 31 [CompanyName] Quality Standards .. 31 Application Of Multiple Sources Of Specifications .. 32 H. Design 33 I. Subcontractor and Supplier Purchasing .. 34 Qualification of Subcontractors and Suppliers .. 34 Purchase Order Approval .. 34 Qualification of Testing Laboratories .. 35 J. Control of Customer-supplied Product .. 37 K. Product Identification and Traceability .. 38 Identification of Lot Controlled Materials .. 38 Questions? Call First Time Quality 410-451-8006 Selected Pages Page 6 [ProjectName] - [ProjectNumber] Copyright L. Process Controls .. 41 Listing of Quality Controlled Construction work tasks .. 41 Work Task Process Controls .. 41 Preservation and Protection of Materials and Completed Work.

4 42 Process Control Coordination and Communication .. 42 M. Required Inspections for Quality Controlled Work Tasks .. 49 Preparatory Site Inspection .. 49 Material Quality inspections .. 49 Task-ready Inspections .. 49 Work in Process Quality Inspections .. 49 Task completion Quality inspections .. 50 Hold Points for Independent Inspections .. 50 Inspection Status of Construction Work Tasks .. 50 Daily Quality Control Report .. 50 N. Required Tests .. 54 Inspection and Test Register .. 54 O. Control of Inspection, Measuring, and Test Equipment .. 57 P. Inspection and Test Status .. 59 Inspection and Test Status of Quality Controlled Materials .. 59 Inspection and Test Status of Production Work Tasks .. 59 Inspection and Test Status .. 59 Q. Control of 62 Marking of Nonconformances and Observations .. 62 Control the Continuation of Work .. 62 Recording of Nonconformances.

5 62 Quality Manager Disposition of Nonconformance Reports .. 62 R. Corrective and Preventive Action .. 66 Corrective Actions .. 66 Preventive Actions .. 66 S. Control of Quality Records and Documents .. 68 Document 68 Project Quality Record Plan .. 69 T. Quality Audits .. 73 Project Audit Plan .. 73 Project Audit Requirements .. 73 U. Training .. 76 Project Quality Training .. 76 Customer Training on Use and Maintenance .. 76 Questions? Call First Time Quality 410-451-8006 Selected Pages Page 7 [ProjectName] - [ProjectNumber] Copyright V. Project Completion Inspections .. 81 Punch-Out QC Inspection .. 81 Pre-Final Customer Inspection .. 81 Final Acceptance Customer Inspection .. 81 W. Servicing and Warranty .. 85 X. Statistical Methods .. 86 Statistical Methods for Quality System Performance .. 86 Y. Additional Quality Control Requirements .. 87 Questions? Call First Time Quality 410-451-8006 Selected Pages Page 27 [ProjectName] - [ProjectNumber] Copyright F.

6 CONTRACT REVIEW AND SUBMITTALS (Ref. ISO10005 Quality Plan Requirement ) The contract for this project, [ProjectName] - [ProjectNumber], has been reviewed, approved, and signed by the Vice President, Project Manager, and the Quality Manager. Fulfilling customer contract expectations is a primary objective of the [CompanyName] Quality System . To ensure that customer expectations will be fulfilled, [CompanyName] clearly defines the requirements for each contract before it is approved. The Project Manager ensures that the information in customer contracts clearly defines customer expectations and that the necessary details are provided to set requirements for construction. CONTRACT REVIEW AND APPROVAL The Vice President conducts customer contract reviews to ensure that: Customer requirements and specifications are complete Customer requirements and specifications are compatible with the relevant regulations, [CompanyName] Quality standards, and Quality System requirements [CompanyName] has the capability to deliver the completed project in the time allotted Before construction begins, the Vice President makes sure that all contract requirements are clearly understood, all discrepancies are resolved, and all requirements are agreed upon.

7 Once these requirements are met, the Vice President signs the contract. SUBMITTALS Lists of documents and records that will be submitted to the customer appear on the Submittal Schedule and Log form. The Submittal Schedule and Log Form exhibit is included in this subsection. SUBMITTAL SCHEDULE AND LOG The Project Manager identifies submittals that apply to a specific contract and when they should be submitted, including: Contract requirement reference (if applicable) Submittal type: Shop drawing, product data, Quality inspection and test plan, request for information, or allowances and unit prices Description Due date for submission to customer by [CompanyName] Due date for approval by the customer. Due dates may be a number of days after a project plan milestone. Approval date SUBMITTAL REVIEW AND APPROVAL The Quality Manager prepares submittals that provide additional details of how [CompanyName] plans to carry out Quality -related aspects of the customer contract, contract technical specifications, and contract drawings and reporting of Quality records to the customer.

8 Questions? Call First Time Quality 410-451-8006 Selected Pages Page 28 [ProjectName] - [ProjectNumber] Copyright The Quality Manager lists, schedules, and approves all Quality -related submittals that are required by the project including submittals prepared by subcontractors and suppliers. The Quality Manager must review all submittals for compliance with the requirements of the [CompanyName] Quality System . The Quality Manager must sign approval of each contract submittal. [CompanyName] extends compliance to contract specifications to all customer approved submittals. All [CompanyName] activities comply with customer approved submittals. SUBMISSION TO CUSTOMER See Submittal Forms exhibits in this subsection for all the forms that will be used to submit submittals on this project. CUSTOMER APPROVED SUBMITTALS The Project Manager obtains the signature of an authorized customer representative on the submittal form.

9 [CompanyName] extends compliance to contract specifications to customer approved submittals. Work in the affected area of a pending submittal requirement does not start until the customer approves the submittal. Additional detail on [CompanyName] policies and procedures for managing submittals appear in Corporate Quality Manual section 4 Contract Specifications. CONTRACT SUBMITTAL SCHEDULE The Project Manager identifies submittals that apply to a specific contract and when they should be submitted, including: Contract requirement reference (if applicable) Submittal type: Shop drawing, product data, Quality inspection and test plan, request for information, or allowances and unit prices Description Due date for submission to customer by [CompanyName] Due date for approval by the customer. Due dates may be a number of days after a project plan milestone.

10 Approval date CONTRACT WARRANTY The Project Manager ensures that customer contracts clearly specify warranty coverage including: Scope Starting date Duration The Project Manager ensures that customer contracts also clearly specify owner responsibility for: Restrictions of use Maintenance requirements Exclusions for customer supplied materials or equipment Timely notification of problems Questions? Call First Time Quality 410-451-8006 Selected Pages Page 29 [ProjectName] - [ProjectNumber] Copyright [CompanyName][CompanySuffix] Project Submittal Form Submittal ID# Project ID Project Name Date [ProjectNumber] [ProjectName] To: From: [CompanyName] Location: Type of Submittal: Shop drawing Product data Request for information Completed form or Quality record Quality System document Other: Description of submittal: List of attachments: Remarks: Submittal Prepared by: [CompanyName] Name: Title: Signature / Date: Submittal Approved by [CompanyName] Quality Manager: Name: Title: Signature / Date: Customer Disposition: Approved Conditionally approved, resubmission not required (see comments) Disapproved, resubmission required Other: Customer Representative: Name: Title: Signature / Date: Comments: Questions?