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IT Management Group Samenvatting ITIL Processen (ITILF) ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and

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ITIL- BEGRIPPEN ENGELS-NEDERLANDS

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Service Improvement Programme, SIP Plan voor de verbetering van de dienstverlening Service Level Dienstenniveau Service Level Agreement, SLA Dienstenniveauovereenkomst

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