Job Description Telesales Manager - erevmax.com

1 Job Description Telesales Manager Page 1 of 3 eRevMax is a premier, security certified, software and services house combining technology, knowledge and expertise in connectivity, market intelligence , revenue, and distribution management for the hospitality and travel industries. We have a diverse, experienced and motivated talent pool of over 300 people who work together cohesively to deliver premium solutions, based on a mature global delivery model to clients across the globe. We believe in continuing to pioneer the development of ground breaking management tools which the industry as a whole can embrace.

2 We also believe in our people and offer fast-paced career opportunities, with global exposure to best business practices at the forefront of cutting-edge technologies. People who meet us tend to comment on our customer centric approach, energetic work environment and the passion we have for what we re doing. We hope it s infectious! In such a fast moving organization, you ll find opportunities rather than boundaries in every single role. By joining our team, you ll be working with a world-class team of analysts and engineers who are passionate about what they do - and we expect no less from you. You should have an insatiable appetite for learning new things and improving existing ones.

3 If you re the right one for us, you pay attention to details and take great pride in your work. In order to strengthen our team, we are looking for Telesales Manager for our Sales department. Job Description Position Title Telesales Manager Department Sales Territory Northern/Eastern Europe Location Europe Reports to Regional Director of Sales Job Mission: Significantly increase the number of hotels using the company s product by prospecting new potential customers while ensuring that all signed contracts ensure a sufficient Return of Investment for the company. Key Areas of Responsibility: Create and maintain leads and target lists for potential new customers over the phone o Identify potential target areas o Identify potential hotel targets o Identify sales blitz opportunities Meet account regional growth targets set by management for the assigned market o Provide continuous reporting on sales achieved Job Description Telesales Manager Page 2 of 3 o Help with various projects assigned to the sales team o Help with market research when necessary o Help with competitor research when necessary Work hand-in-hand with

4 Account Managers to create and maintain a win-win relationship with new and current customers o Update all internal systems to properly track potential customer and customer contacts Update the CRM with lead information Track changes on leads Input and update information on customer conversations o Help Account Managers and Service Managers to establish initial contact to new customers o Hand over the contract and all necessary information to the market Manager so that they can start training new customers o Liaise with Account Managers during the duration of the contract should there be any contract related issues o Help with up-selling opportunities when new products are being released o Help with contractual opportunities should chain or group hotels decide to sign up with more hotels Interaction: This position has daily interactions with hotels (clients), team members and various critical departments within the organization.

5 In many cases, interactions with both internal and external parties will be at mid and upper management levels. Requirements / Qualifications: College Degree (BAC + 3) and/or a minimum of 3 years work experience in international hotel, travel or hospitality suppliers ideally in a sales environment Strong sales, analytical, organization, communication and people skills required. Working knowledge of hotel revenue/ hotel sales management is preferred. Team player. Proficiency in Microsoft Word, Excel, Outlook and PowerPoint. Ability to adapt quickly to new technologies, products and procedures Ability to work and thrive in a multi-tasked and fast-paced environment.

6 Professional get it done attitude and work ethic. Fluent in English and preferably another European language. Critical Competencies: Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives. Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company s business success. Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job Job Description Telesales Manager Page 3 of 3 requirements / customer expectations.

7 Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.