Knowledge Management Maturity Model - …

1 Knowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelSiemens AGDr. Manfred LangenKnowledge Management Maturity Model2000 KMMM KMMMKMMM Holistic Development of KM with the KM Maturity ModelKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelOverviewKM-2k Situation and TrendsKMMM Ideas, Structures, ConceptsProcess of a KMMM AssessmentResults of a KMMM AssessmentKMMM Conclusion and next StepsKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelKM-2k Situation and Trends first wave / hype is over more awareness & sensitization systematization and orientation approved method for the first step in KM projects.

2 Comprehensive assessment for organizational KM Metrics for KM evaluationuKM must get from confession to professionKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelKnowledge Management MetricsMeasuring Knowledge or Knowledge Management activities:The experts don t agree? For every new idea it is importantnot to destroy it too early byevaluation.. Isn t this a high tribute to theattempt to avoid uncertainty? (U. Schneider, university of Graz) If you cannot measure it leave it ! You can only manage whatyou can measure (from Management literature) Metrics can make Knowledge and Knowledge managementmore visible and quantifiable - but start smooth and ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelOverviewKM-2k Situation and TrendsKMMM Ideas, Structures, ConceptsProcess of a KMMM AssessmentResults of a KMMM AssessmentKMMM Conclusion and next StepsKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8.

3 2000 Knowledge Management Maturity ModelIdeas Driving KMMM Developmentquantitative and qualitative resultsoriented towards KM interventionsbasic input to build a KM roadmapholistic and systematic assessment of KM positionuse different methods and perspectivesuse well-known and approved models (CMM, EFQM) Knowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelKMMM Knowledge Management Maturity ModelGoals:uget a real picture on site, efficientupoint to the right interventionsudeliver comparable resultsuplanning of suitable actionsThe KMMM is a structured method toassess an organization s overall positionin Knowledge KMMMKMMM Knowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity Model2005 Maturity Levels of OrganizationalKnowledge Management (KM)initialrepeateddefinedmanagedoptimiz ingKM activities are non-systematic and ad-hoc.

4 Nolanguage for describing org. phenomenons froma Knowledge point of projects and single activities labelledas KM Standardized processes make creation, sharingand usage of Knowledge , sharing and usage of Knowledge isorganizationally integrated and improved(measurement!)KM is developed continuously and self-organizedKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity Model2007 Key Areas of the KMMM Strategy, Knowledge ObjectivesEnvironment,PartnershipsPeople ,CompetenciesCollaboration,CultureLeader ship,SupportKnowledge Structures / FormsTechnology,InfrastructureProcesses, Roles,OrganizationPlanningOperationforma lRulesinformalRulesTechnologyPeopleinter nalKnowledgeexternalKnowledgeKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8.

5 2000 Knowledge Management Maturity ModelStructure of the KMMM 2008 Developmentinitialrepeateddefinedmanaged optimizingAnalysisStrategy, Knowledge ObjectivesEnvironment,PartnershipsPeople ,CompetenciesCollaboration,CultureLeader ship,SupportKnowledge Structures / FormsTechnology,InfrastructureProcesses, Roles, OrganizationKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelOverviewKM-2k Situation and TrendsKMMM Ideas, Structures, ConceptsProcess of a KMMM AssessmentResults of a KMMM AssessmentKMMM Conclusion and next StepsKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelKMMM Assessment Processcontinuous Consolidation & PreparationInterviewsInterviewsFeedback &ConsensusOrientation &PlanningConsolidation &PreparationMotivation &Data CollectionIdeas forSolutions &Action ProposalsReport &PresentationKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8.

6 2000 Knowledge Management Maturity ModelKMMM Assessment Processweeks612354 Preparation/SchedulingManagementBriefing WorkshopInterviewsWorkshopInterviewsCons olidationConsolidationPreparationFeedbac kReportingAction PlanStart KM-ImprovementProjectson-site workback-office workKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelOverviewKM-2k Situation and TrendsKMMM Ideas, Structures, ConceptsProcess of a KMMM AssessmentResults of a KMMM AssessmentKMMM Conclusion and next StepsKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelResults General RemarkThe main result of a KMMM assessment is the ability toselect the KM interventions which are most appropriate foryour business!

7 These results are backed up with the today practices of is the foundation to build upon a KM roadmap withsuitable actions for ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelQuantitative Results (Example) , ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelQuantitative Results (Example)2011 Strategy, Knowledge ObjectivesEnvironment,PartnershipsPeople ,CompetenciesCollaboration,CultureLeader ship,SupportKnowledge Structures / FormsTechnology,InfrastructureProcesses, Roles,OrganizationKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelQuantitative Goals (Example)

8 2011 Strategy, Knowledge ObjectivesEnvironment,PartnershipsPeople ,CompetenciesCollaboration,CultureLeader ship,SupportKnowledge Structures / FormsTechnology,InfrastructureProcesses, Roles,OrganizationKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelQualitative Results (Show Case)Key Area: Environment, PartnershipsCustomer relations; alliances; stakeholder; ..Development of level 3 activitiesusystematically gain Knowledge from customer contacts build a community with lead customersubuild and keep contact with your most important stakeholders create a scorecard with time spent per stakeholderudevelop a program to cooperate with your partners define a process how Knowledge can be exchanged on a regular basisKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelQuantitative Success (Example)

9 2011 Strategy, Knowledge ObjectivesEnvironment,PartnershipsPeople ,CompetenciesCollaboration,CultureLeader ship,SupportKnowledge Structures / FormsTechnology,InfrastructureProcesses, Roles,OrganizationKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelOverviewKM-2k Situation and TrendsKMMM Ideas, Structures, ConceptsProcess of a KMMM AssessmentResults of a KMMM AssessmentKMMM Conclusion and next StepsKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelBenefitsoriented towards KM interventionsadaptive focussed on the next stepfirst holistic and systematic approachmodel is easy to understandderived from successful methods (EFQM, CMM) Knowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity Model2007 Next Stepsufurther spreading within Siemens Groupsubuild internal benchmark statisticsudiscover KM development patternsuintegrate with indicator systems (KM scorecards)

10 Uestablish KMMM as standard measurement methodKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity Model2007 Approach for Quick or Self-AssessmentsuOriginal: KMMM is naturally combined with a consultingapproachuLight version: the 64 topics are represented by onestatement (instead of a detailed Maturity description foreach topic)uAdvantage: web-based online version possible, suitable forlarge-scale benchmarking and sensitization/awarenessuDisadvantage: no representation of Maturity levels,no interventions possibleKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity Model2007 Website KMMM of KMMM uFAQsuContact to developersuMember communityKnowledge ManagementZT Information & Communications Siemens AG - all rights reservedsAPQC Conference December 7-8, 2000 Knowledge Management Maturity ModelThank You for Your Attention !