Land Cruiser - Dealer.com

1 Warranty &MaIntEnanCE your name or address has changed or you purchased your toyota as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable toyota to contact you with important product or safety updates concerning your vehicle. If the card is no longer attached, please call the toyota Customer Experience Center at (800) in 6/0908-tCS-03032 land Cruiser2010 Check one: Same owner, name and/or address has changed New owner, purchased vehicle used Same owner, additional driver who should receive product/safety updates Mr. Mrs. Ms. Miss nameCompany nameStreet address or BoxApt. or suite numberCityStateZip code This information is obtained solely for the use of toyota Motor Sales, , occasionally sends special promotional offers to registered owners.

2 Check here if you prefer not to receive these offers. Vehicle Identification Number (required to process change) Mo. Day Year//Effective date ofthis informationPrimary phone number Alternate phone number E-mail addressEVVOwnEr InfOrmaTIOn ChangE fOrmCheck here if address below is for company 16/17/09 5:30:52 PMCUSTOMER LOYALTY WC13 toyota MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 26/17/09 5:30:56 PMJOBNAME: 202331-2010-lnd-toyw PAGE: 1 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgThank you for purchasing a know you have manyoptions when considering whichvehicle to buy, and we appreciate yourdecision to select want you to enjoy owning your Toyotaas much as you enjoy driving it. Thisbooklet is designed to help. Here you llfind information on toyota s warrantycoverage and maintenance recommenda-tions for your vehicle.

3 There are twoand one for maintenance. The tab on theside of each page identifies the sectionyou are more information about our vehicles,our company or the products and servicesavailable for your vehicle, please visitToyota s official Web site, wish you many miles of safe andpleasurable driving, and we look forwardto serving you in the years to the toyota family!Welcome to the toyota Family12010(LND)2010(LND)easy-to-follow sections: one for warrantyJOBNAME: 202331-2010-lnd-toyw PAGE: 2 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgWARRANTY INFORMATIONI ntroductionSatisfaction Down the Road4 The Immobilizer Key5 Transportation Assistance7If You Need Assistance8 Warranty Coverage at a Glance10 Your Warranties in DetailGeneral Warranty Provisions11 New Vehicle Limited Warranty12 Federal Emission Control Warranty16 California Emission Control Warranty22 Tire Limited Warranty28 Your ResponsibilitiesOperation and Maintenance29 Obtaining Warranty Service31 Table of Contents2 JOBNAME: 202331-2010-lnd-toyw PAGE: 3 SESS: 11 OUTPUT: Mon Jun 15 11:52.

4 30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgMAINTENANCE INFORMATIONI ntroductionThe Importance of Scheduled Maintenance33 Maintaining Your Warranty34 Maintenance LogUsing the Maintenance Log Charts35 Off-Road Daily Maintenance37 Maintenance Log38 Explanation of Maintenance Items54 Vehicle Identification57 Find It OnlineFor your convenience, scheduled maintenance information for your vehicle is alsoavailable From the site s home page, go to the Scheduled Maintenance link. Thenselect your vehicle s model name,model year and current time ormileage. You ll be able to instantlyview the recommended maintenanceitems for your of Contents3 JOBNAME: 202331-2010-lnd-toyw PAGE: 4 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgAt toyota , our top priority is alwaysour customers. We know yourToyota is an important part of yourlife and something you depend on everyday.

5 That s why we re dedicated to buildingproducts of the highest quality excellent warranty coverage isevidence that we stand behind the qualityof our vehicles. We re confident as youshould be that your toyota will provideyou with many years of enjoyable further demonstrate our commitment toour customers satisfaction, occasionallywe may establish a special policyadjustment to pay for specific repairs thatare no longer covered by warranty. Whenwe establish such a policy adjustment, wemail details to all applicable owners wehave on record. That s why it s importantto send in the card at the back of thisbooklet if you change your address or ifyou ve purchased this vehicle from aprevious provide you with added protectionagainst unexpected service costs, we offerToyota Extra Care vehicle serviceagreements and toyota Auto Care pre-paidmaintenance programs. Both offer plans tomeet a wide variety of needs.

6 Yourdealership can help you select the planthat s best for goal is for every toyota customer toenjoy outstanding quality, dependabilityand peace of mind throughout theirownership experience. We want you to bea satisfied member of the toyota familyfor many miles to 5 31 of this booklet describethe terms of toyota warranty coverageas well as general ownerresponsibilities. The scheduledmaintenance section describes yourvehicle s maintenance requirements. Besure to review this informationcarefully, since proper maintenance isrequired to ensure that warrantycoverage remains information in this booklet is the latestavailable at the time of publication and,with the exception of the emission controlwarranties, is subject to change Down the RoadWARRANTY4 IntroductionJOBNAME: 202331-2010-lnd-toyw PAGE: 5 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgTHE NEW WORLD OFANTI-THEFT TECHNOLOGYThis toyota vehicle may be equipped withan electronic immobilizer anti-theftsystem.

7 When the key is inserted into theignition switch it transmits an electroniccode to an immobilizer computer. Theengine will only start if the code in the keymatches the code in the immobilizer. If thecode does not match, the immobilizerdisables the ignition and fuel an exact physical copy of the keywill open the door and allow retrieval ofitems locked in the vehicle, it won t startthe vehicle unless the key has the samecode as the security purposes, access to keycodes and service procedures forelectronically registering replacement keysis restricted. Only a toyota dealer orcertain bonded/registered independentlocksmiths can generate replacement Immobilizer KeyWARRANTYI ntroduction5 JOBNAME: 202331-2010-lnd-toyw PAGE: 6 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgREPLACING THE KEYUpon purchase, each vehicle should havetwo master keys, one valet key and analuminum tag with a key-code imprintedon generate a fully functional replacementkey (one that will both open the doors andstart the engine), one of the master keysis required.

8 To make a key that will openthe door for retrieval of items lockedinside the vehicle, the valet key oraluminum key-code tag can be used. If amaster key or the aluminum key-code tagis not available, a toyota dealer or certainregistered locksmiths can obtain the keycode from a restricted-access businesses can also access aservice utility to reprogram theimmobilizer if all registered master keyshave been lost. If a toyota dealer is notavailable, please refer a bonded/registered locksmith whoperforms high security key THE KEY SAFER eplacing an immobilizer key may becostly. It is advisable to keep a sparemaster key and the aluminum key-codetag in a safe place. If you record thekey-code in more than one place, do notrecord it in a way that can be easilyidentified and associated with the example, don t leave the codesomewhere that can be accessed by avalet. It is wise to keep a copy of thekey-code outside of the the vehicle was delivered with less thanall three keys and the aluminum key-codetag, consider having the toyota dealer or aqualified independent automotivelocksmith make a duplicate key before youneed Immobilizer KeyWARRANTY6 IntroductionJOBNAME: 202331-2010-lnd-toyw PAGE: 7 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgWe realize that your confidence inthe quality and reliability of ourproducts was a key factor inyour decision to buy a toyota .

9 We alsoknow how disruptive the loss oftransportation can be to your daily s why we re pleased to offer you thebenefits of our Transportation this policy, you are eligible fortransportation assistance if your Toyotamust be kept overnight forwarranty-covered repairs. The policyapplies when your vehicle must be keptovernight for any of the following reasons: The warranty repairs will take longerthan one day to complete. The warrantable condition requiresextensive diagnosis. The parts needed for the warrantyrepairs are not readily available andyour vehicle is inoperative or unsafeto policy does not apply when warrantyrepairs can be completed in one day butthe vehicle must be kept overnight due todealer or owner scheduling Transportation Assistance Policyapplies for the duration of the New VehicleLimited Warranty. The policy applies to all2010 model-year Toyotas sold andserviced by authorized toyota dealershipsin the mainland United States and further details, please consult yourToyota AssistanceWARRANTYI ntroduction7 JOBNAME: 202331-2010-lnd-toyw PAGE: 8 SESS: 11 OUTPUT: Mon Jun 15 11:52:30 2009/tweddle/ toyota /sched-maint/202331-e n-lnd/wgBoth toyota and your toyota dealerare dedicated to serving yourautomotive needs.

10 Your completesatisfaction is our first priority. Should youhave a problem or concern eitherduring or after the warranty period please take the following steps to ensurethe quickest possible response:Step 1 Discuss the situation with a dealershipmanager, such as the service manager orcustomer relations manager. In mostcases, a satisfactory solution can bereached at this 2If the dealership does not address yourconcern to your satisfaction, call theToyota Customer Experience Center at(800) you are hearing- orspeech-impaired, call (800) 443-4999(TDD).Please have the following informationready when you call: Your toyota s vehicle identificationnumber (located on the driver s sidecorner of the dashboard, under thewindow) Current mileage on your vehicle Name of your toyota dealershipA toyota customer relations representativewill assist you in working with thedealership to find a satisfactory 3If your concern has still not been resolvedto your satisfaction, toyota offersadditional assistance through the DisputeSettlement Program, a dispute resolutionprogram administered by the NationalCenter for Dispute Settlement.