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Level 2 Certificate in Understanding Behaviour that …

Level 2 certificate in understanding behaviour that challenges Tutor Guide Before we start, it is important to emphasize that being a tutor is a role of responsibility and integrity. It is important that you use your own experiences and professionalism at all times when you are working with your learners. Whilst it is highly unlikely that you will ever meet your learners, you are signing up to working with extreme professionalism and in a way that is becoming of a Grade 1 Tutor'. Please ensure that all contact you have with the learner is of a professional nature, whether this be written feedback or text and telephone support. The learner will be looking to you with a sense of trust, so please make sure that you support your learner and give them the best possible chance to succeed within the agreed timescales. Please be aware that in order to maintain and monitor standards, each learner is given a handbook which highlights a complaints procedure.

Certificate in Understanding Behaviour that Challenges • Lack of or poor awareness of danger. Q3 Describe the difference between conflict and behaviour that challenges. (1.3) Conflict: ‘When two or more parties have a clash of interests. This means that an agreement cannot be made about an aspect of something’. This should then be compared to

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Transcription of Level 2 Certificate in Understanding Behaviour that …

1 Level 2 certificate in understanding behaviour that challenges Tutor Guide Before we start, it is important to emphasize that being a tutor is a role of responsibility and integrity. It is important that you use your own experiences and professionalism at all times when you are working with your learners. Whilst it is highly unlikely that you will ever meet your learners, you are signing up to working with extreme professionalism and in a way that is becoming of a Grade 1 Tutor'. Please ensure that all contact you have with the learner is of a professional nature, whether this be written feedback or text and telephone support. The learner will be looking to you with a sense of trust, so please make sure that you support your learner and give them the best possible chance to succeed within the agreed timescales. Please be aware that in order to maintain and monitor standards, each learner is given a handbook which highlights a complaints procedure.

2 This outlines how they should proceed if they are not happy with any of the support, contact or feedback they have been given by their tutor as part of their learning experience. The answers which students may give can vary, and the answers in this tutor resource pack are for GUIDANCE only. There may be more than one acceptable answer for a question, and many of the learner responses may be personal considerations and reflections based upon their own research and experiences. It is up to you, the tutor, to draw on your own occupational competencies and experiences and use your own judgement call as to whether the learner has met the learning outcome. You should then provide the learner with robust marking and developmental feedback to enhance their learner journey. CACHE Level 2 certificate in understanding behaviour that challenges Unit 1: Understand Behaviour that challenges Section 1: Behaviour that challenges Q1 Explain what is meant by the terms Behaviour that challenges ' and positive Behaviour '.

3 ( ). a) Behaviour that challenges b) Positive Behaviour Answers should incorporate, as a minimum, the following for Behaviour that challenges : Something that is being done in order to serve a purpose, such as communicating an unmet need or attempting to interact with another person. It almost always serves to show that something is not working between the individual and their environment'. And the following for positive Behaviour : Positive Behaviour involves both words and actions, which ensure that the well-being and dignity of the individual and those around them are maintained'. Anything additional, as long as it is matched to the correct term, is also acceptable. Remember if the answer is 'weak', it may be possible to cross reference with the learner's answer to Q3 and/or Q5. The learner doesn't need to use the term 'words and actions'. Q2 Identify examples of verbal, non-verbal and physical Behaviour that may be perceived as challenging.

4 ( ). a) Verbal Behaviour b) Non-verbal Behaviour c) Physical Behaviour At least two examples for each type of Behaviour should be included and will likely come from the following lists: Verbal Behaviour Shouting Arguing The use of abusive or offensive language Threatening Use of inappropriate terms, such as those that are sexist or racist Name-calling. Non-verbal Behaviour Giving rude looks and other negative facial expressions Being deliberately silent Walking away when being spoken to CACHE Level 2 certificate in understanding behaviour that challenges Clenching fists Standing in someone's personal space Screaming Pointing in someone's face Standing in an aggressive posture. Physical Behaviour from any of the following subcategories: Self-harm Eating non-food items, including substances that are poisonous Eye poking or gouging Scratching and cutting Biting Teeth grinding Head banging Burning Pulling hair out Overeating or undereating.

5 Stereotyped Pacing Repetitive movements Rocking Repetitive speech. Directly aggressive Hitting and punching Intimidation Biting Pinching Grabbing Hair pulling Spitting Throwing objects Kicking Cornering (where someone is forced against their will into a situation that it is difficult to escape from). Scratching Poking. Non-person directed Damage to property and possessions Stealing Inappropriate sexual Behaviour Withdrawal Incontinence CACHE Level 2 certificate in understanding behaviour that challenges Lack of or poor awareness of danger. Q3 Describe the difference between conflict and Behaviour that challenges . ( ). Conflict: When two or more parties have a clash of interests. This means that an agreement cannot be made about an aspect of something'. This should then be compared to Behaviour that challenges : A form of expression, or it can be deliberately manipulative and used as a way of being passively or actively aggressive in order to intimidate, harass or harm someone'.

6 Q4 Describe the difference between aggression and assertive Behaviour . ( ). Aggression a feeling of anger, which can result in Behaviour that is: Hostile Violent Reactionary Inappropriate. Assertiveness Behaviour that enables an individual to make their wants and needs known in a way that is direct but is still respectful and appropriate. Learners may mention that aggression is not a positive emotion, whereas assertiveness is, and it should be used as an alternative to aggression in order to bring about a positive resolution. Section 2: The reasons why people present with Behaviour that is perceived as challenging Q5 Describe how Behaviour can be interpreted as a form of expression. ( ). Learners are likely to refer to Maslow's hierarchy of needs as a means of showing how Behaviour is linked to individuals trying to have their needs met. They may also refer to the example of Mrs Davies, which shows how care workers should have a baseline of normal' Behaviour , so that it is clear when this changes that the individual is likely to have an unmet need.

7 Q6 Describe how Behaviour may be a symptom of something else. ( ). Examples are likely to come from issues within each one of the following categories: Natural causes/health issues pain Medication Reward-driven causes. An answer focusing on one cause (ie pain) is acceptable. However, the answer needs to be detailed and further causes must be well described in the answer to Q7. CACHE Level 2 certificate in understanding behaviour that challenges Q5, Q6 and Q7 are closely linked. Cross reference wherever possible. For example, if a reward driven cause is mentioned in the learner's answer to Q7, cross reference this with Q6. Q7 Give examples of possible reasons for Behaviour that challenges . ( ). Examples are likely to come from the following groups (at least two will need to be included): Biological and physical Social Psychological Transitional Learned. Section 3: The impact of Behaviour that challenges Q8 Describe how attitudes and lack of Understanding can impact individuals.

8 ( ). Learners may describe what kinds of attitudes are being referred to here, those that are negative. The following examples (or others that are relevant) should be described: Feeling disrespected or ignored Feeling left out Being subject to the onset of some mental health conditions Failing to engage with services. Q9 Explain the impact and effects of the Behaviour that challenges on the individual. ( ). Examples of how these will impact individuals should include any two of the following, with a description of why these impacts will come about: Embarrassment Shame Fear Guilt Relief Frustration Self-harm Attention seeking Avoidance Labelling Stereotyping. Q10 Explain the impact and effects of the Behaviour that challenges on others. ( ). CACHE Level 2 certificate in understanding behaviour that challenges At least two impacts should be explained, and they are likely to include examples from the following: Embarrassment Fear Shame Being judged Siblings copying and repeating Behaviour Overprotection of the individual Feeling as though support given is not enough Anger and conflict within the family unit Sadness Depression and social isolation for those who act as carers Feelings of inadequacy and poor confidence or self-esteem among carers Increased levels of stress and possible burnout for care workers Fearfulness and guilt among friends and possible anger among colleagues.

9 Q11 Describe how the Behaviour may potentially impact the individual's own and others' feelings and attitudes in the short-term and long-term. ( ). A list is acceptable provided the learner has given a strong answer to Q9 and Q10. Who is affected? Short-term impacts Long-term impacts Individual Fear of the Depression and immediate anxiety are more consequences of common in their Behaviour , individuals who such as a time have learning out or a removal disabilities. This of privileges can be even Physical injury, more so in those which may need who present with attending to Behaviour that urgently challenges Relief or reward, Individuals who which may lead are subject to to behaviours restraint because being repeated of their Voluntary Behaviour may segregation and experience isolation from depression, as others if the they feel individual feels disrespected and guilt or remorse humiliated A lowering of Continual self-esteem if the experiences of CACHE Level 2 certificate in understanding behaviour that challenges individual has poor care and been made to support may feel shame or mean that has been individuals resort shouted at.

10 To self- management of conditions, such as drug and alcohol abuse Individuals may be reluctant to engage with services if they have had negative experiences, meaning they cannot access the help and support that they need An overall deterioration in well-being means that individuals become vulnerable, and so more likely to be subject to abuse. Others Shock and fear if Social isolation is the incident has common in been particularly carers whose distressing role takes over Embarrassment if their life and the incident has leaves them little taken place in a time for their own public area daily activities Physical injury, Anger and which may need resentment can attending to come about in immediately family carers CACHE Level 2 certificate in understanding behaviour that challenges Assertive whose lives may decision making have been to ensure subject to severe Behaviour is not disruption since repeated taking on a Frustration that caring role Behaviour was A deterioration in not stopped overall well- before it became being is common challenging.


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