Managing VBA Performance & Results: Q3

1 Managing VBA Performance &. Results: Q3. Under Secretary for Benefits Paul R. Lawrence, Fiscal Year 2019, Quarter 3: April 1, 2019 through June 30, 2019. July 25, 2019. Today's Agenda Independence Day Challenge Willie Clark, Deputy Under Secretary for Explain the benefits Field Operations Present VBA results we deliver to our in FY 2019 Quarter 3 Home Loan Funding Fee Refund Initiative Veterans Jeffrey London, Executive Director, Loan Guaranty Service Answer questions from VSO partners American Legion Describe engagement Ralph Bozella with Veterans Paralyzed Veterans of America Morgan Brown 2.

2 Blue Water Navy Blue Water Navy Vietnam Veterans Act of 2019 What Are We Doing? Public Law 116-23. Compiling ship information to make the review process Effective January 1, 2020 faster Presumption of herbicide exposure to Obtaining details of final legal rulings & preparing to launch extensive communications outreach to Veterans Veterans 12 miles offshore of Vietnam Sec. Wilkie has stayed decisions until the law is effective Spina bifida benefits to children of Veterans who served in Thailand Working to ensure we have proper resources in place to meet the needs of Blue Water Veteran community and Retroactive effective date for previously minimize the impact on Veterans filing for disability denied claims compensation Visit the site below for more information and to file a claim: 3.

3 VBA Priorities: Update Provide Veterans with Ensure we are Foster a culture the benefits they have strong fiscal stewards of collaboration earned in a manner of the money entrusted that honors their to us service 4. VBA Overview The mission of the Veterans Benefits Administration is to serve as a leading advocate for Service members, Veterans, their families and survivors, delivering benefits and services that honor their service, assist in their readjustment, enhance their lives, and engender their full trust. 23,938 EMPLOYEES. 56 39 $28B. IN BENEFITS.

4 OTHER SPECIAL. REGIONAL DISTRIBUTED IN. 56% VETERANS PROCESSING AND. OFFICES FY19 Q3. CALL CENTERS. 540 INTAKE SITES, OUT-BASED FACILITIES, VETSUCCESS ON. CAMPUS SITES, AND VR&E OFFICES. 5. VBA Business Lines Education Compensation Insurance To care for Appeals him who shall have borne the battle and for his widow, and Pension & Fiduciary his orphan. Home Loan Guaranty Vocational Rehabilitation Transition & Economic & Employment Development 6. VOCATIONAL TRANSITION. PENSION HOME LOAN. COMPENSATION APPEALS. & FIDUCIARY. INSURANCE EDUCATION REHABILITATION.

5 & EMPLOYMENT. GUARANTY. & ECONOMIC. DEVELOPMENT. FY19 Q3 Results: Compensation Disability Compensation is a monthly, tax-free benefit to eligible Veterans in recognition of the effects of disabilities, diseases, or injuries incurred or aggravated during active military service. COMPENSATION RESULTS FY19 Q3 Target Veterans Served - Significantly more claims Dollars Paid $ - completed Claims Completed Average Days to Complete 125. Ahead of target Issues Per Claim - Issues Completed - Quality Control Issue Quality remained high 7. VOCATIONAL TRANSITION.

6 PENSION HOME LOAN. COMPENSATION APPEALS. & FIDUCIARY. INSURANCE EDUCATION REHABILITATION. & EMPLOYMENT. GUARANTY. & ECONOMIC. DEVELOPMENT. Independence Day Challenge GOAL. When: May 6 through June 30th What: Complete significantly more claims in this period than ever before Reward: One day time off grant for Friday, July 5th RESULTS. JULY. Day Off Award Completed 269,430 claims, ahead of the target of 255,000 5. Granted! NOTES. Willie Clark VBA maintained a high level of quality Deputy Under Secretary Non-rating work was unaffected for Field Operations 8.

7 VOCATIONAL TRANSITION. PENSION HOME LOAN. COMPENSATION APPEALS. & FIDUCIARY. INSURANCE EDUCATION REHABILITATION. & EMPLOYMENT. GUARANTY. & ECONOMIC. DEVELOPMENT. Thank You VA Office of Information James P. Gferer Technology! Assistant Secretary for Information & Technology and Chief Information Officer 9. VOCATIONAL TRANSITION. APPEALS. PENSION HOME LOAN. COMPENSATION INSURANCE EDUCATION REHABILITATION & ECONOMIC. & FIDUCIARY GUARANTY. & EMPLOYMENT DEVELOPMENT. FY19 Q3 Results: Appeals Legacy Appeals Modernization APPEALS RESULTS FY19 Q3 Target VBA Legacy Appeals 160,788 164,816.

8 Inventory (Non-Remand)* Ahead of Target *Note: Pre- board workload inventory 10. VOCATIONAL TRANSITION. APPEALS. PENSION HOME LOAN. COMPENSATION INSURANCE EDUCATION REHABILITATION & ECONOMIC. & FIDUCIARY GUARANTY. & EMPLOYMENT DEVELOPMENT. Appeals Modernization The modernized decision review process is a place for Veterans and other claimants who disagree with VA's decision on their claim. This applies to decisions made on or after February 19, 2019. Claimants have a choice of three review lanes (Supplemental Claim, Higher-Level Review, or Appeal to the Board of Veterans Appeals).

9 Two VBA Decision Lanes Supplemental Claim Higher-Level Review Target (Average Days) 125 125. Average Days to Complete 50 30 Significantly Claims Received 45,600* 9,436*. ahead of target * Since February 19th, 2019. 11. PENSION. VOCATIONAL TRANSITION. HOME LOAN. COMPENSATION APPEALS INSURANCE EDUCATION REHABILITATION & ECONOMIC. & FIDUCIARY. GUARANTY. & EMPLOYMENT DEVELOPMENT. FY19 Q3 Results: Veterans Pension Veterans Pension is a tax-free, needs-based benefit to wartime Veterans who are permanently and totally disabled or age 65 or older. VETERANS PENSION RESULTS FY19 Q3 Target Beneficiaries Served 244K - Dollars Paid $786M - Ahead of Target Claims Completed Intentional focus on completing the Average Days to Complete 125 oldest pending claims 12.

10 PENSION. VOCATIONAL TRANSITION. HOME LOAN. COMPENSATION APPEALS INSURANCE EDUCATION REHABILITATION & ECONOMIC. & FIDUCIARY. GUARANTY. & EMPLOYMENT DEVELOPMENT. FY19 Q3 Results: Survivors Benefits Survivors Pension is a tax-free monetary benefit payable to qualifying spouses and children of a deceased Veteran with wartime service. Dependency and Indemnity Compensation (DIC) is paid to eligible survivors of Service members and Veterans whose death was related to their service. SURVIVOR BENEFITS RESULTS FY19 Q3 Target Beneficiaries Served 619K - Dollars Paid $ - Claims Completed Continuing to streamline processes Average Days to Complete 134 125.