MIteL 5000 COMMUNICatIONS PLatFORM - …

1 DATA SHEET. MIteL 5000 . COMMUNICatIONS PLatFORM Introducing MIteL 5000 The 5000 CP is the answer for your converged COMMUNICatIONS COMMUNICatIONS PLatFORM needs offering you choice of digital, IP or analog options for The MIteL 5000 COMMUNICatIONS PLatFORM (CP) phones and network interfaces. It features full call handling for small- and medium-sized businesses (SMB) and messaging, as well as full networking support and leverages the benefits of today's converged feature transparency for multiple systems. networks and your business' existing data The 5000 CP is designed to help your business benefit network infrastructure investments. from the cost savings and infrastructure improvements of VoIP technology: In today's challenging business environment, MIteL 's customers Designed to deploy more easily and cost-effectively in are demanding: converged network environments, while not duplicating Better return on investment (ROI) on their network the features and functions of today's LAN switches infrastructure investments and routers.

2 More cost-effective COMMUNICatIONS solutions Based on Internet-style networking to more easily support Productivity enhancing applications a wider variety of best-of-breed productivity and business Simpler, more efficient COMMUNICatIONS process applications: Improved customer interactions Advanced call routing and find-me / follow-me features Improved mobility solutions Feature-rich conferencing and web collaboration Solutions which are easy to install, configure and maintain Powerful contact center and customer relationship management solutions Converged networks consisting of digital, IP and hybrid Meet-Me Conferencing technology are offering organizations improved ROI. Ideal for multi-location businesses that can on network investments and tangible productivity take advantage of IP internetworking of MIteL gains through enhanced digital and IP-based COMMUNICatIONS servers and voice applications COMMUNICatIONS applications.

3 Significantly simpler and more cost-effective than traditional PBX internetworking By combining rich voice COMMUNICatIONS with data networks and applications, the 5000 CP helps you accomplish your most important business objectives . delivering lower costs and enhanced value from your network infrastructure investment: Streamlining and enhancing customer interactions Integrating with critical business process applications Improving employee productivity and efficiency Lowering overall COMMUNICatIONS cost data sheet | MIteL 5000 COMMUNICatIONS PLatFORM . 5000 CP Base Features Expansion 2-line LCD display panel Four expansion bays in main chassis: Ad-hoc and Meet Me conferencing Dual T1/E1 (with enhanced echo cancellation).

4 Unified Messaging PRI modules Compact flash for storage Analog Trunk Module for four ports of analog trunks 4 x analog trunk interface* (LSM-4)*. 4 x single line station interface Analog Phone Module for four ports of analog phones Embedded Call reporting (up to 7 days of information) (SLM-4). Integrated 4 port unified voice mail (80hrs storage as Basic Rate Module for two ports of ISDN Basic Rate standard) trunks (BRM-2) [UK only]. Linux operating system Digital Desktop Module for 16 ports of digital phones Modular processor bay (DDM-16) (max three per system). Music on hold port Four Digital Expansion Interfaces (DEI), each with three Page port expansion bays capable of supporting: Four modular expansion bays 16-port digital phone module (DEM-16).

5 Three USB ports 8-port analog phone module (SLM-8). Up to 32 Unified voice mail ports and 300 hours Capacities storage capacity 240 digital phones Processor Expansion Card (PEC-1) for larger IP installations Up to 250 IP Phones Processing Server (PS-1) for large or heavy traffic installations Up to 300 hours of voice mail storage Door relay capability *Not available in Malaysia. 2 | MIteL DATA SHEET. Phones and Peripherals Trunk Interfaces IP Phones Four analog loop start ports (on board)*. MIteL 5304 / 5312 / 5320 / 5324 / 5330 / Up to four analog trunk modules (LSM-4)*. 5340 / 5360 IP Phones Up to four basic rate modules (BRM-2) [UK only]. MIteL Unified Communicator (UC) Advanced Softphone Up to four dual T1/E1/PRI modules (T1M-2).

6 MIteL Unified Communicator (UC) Express Softphone SIP (carrier) trunks SIP / MGCP gateways IP Peripherals MIteL 5610 DECT Handset / IP DECT Stand Management MIteL 5310 IP Conference Unit Network-based administration client MIteL IP Programmable Key Module (PKM) 12 / 48 Web browser-based diagnostics MIteL Gigabit Ethernet Stand System Administration & Diagnostics: powerful task- MIteL Cordless Accessories / Cordless Handset / oriented diagnostic interface Cordless Headset Embedded System Reporting MIteL Line Interface Module Protocol Support Digital Phones / Peripherals MIteL 8528 Telephone CSTA. MIteL 8568 Telephone PKM 12 / 48 for the 8528 / 8568 Telephones Media Gateway Control Protocol (MGCP).

7 Wireless Phones / Peripherals Phones support ; ; ToS; TFTP. MIteL 5610 DECT Handset / IP DECT Stand RTP / UDP / TCP. Polycom 8440 Wireless Handset (SIP WiFi) Session Initiation Protocol (SIP). Polycom 8450 Wireless Handset (SIP WiFi) TFTP. TSAPI. MP3. *Not available in Malaysia. MIteL 5000 COMMUNICatIONS PLatFORM | 3. data sheet | MIteL 5000 COMMUNICatIONS PLatFORM . System Features IP networking Account codes IP phone support Forced Keymaps (configurable). Forced on toll calls Loop loss measurement tool Optional Meet-Me Conferencing (max 20 parties per conference, Standard max 40 parties in total ACD agent ID Multilingual voice prompts: Canadian French, Japanese ACD / UCD hunt members spanning nodes (Katakana characters), Spanish, American and British Administrator station programming English Advanced CO interfaces Multiprotocol phone support Agent help Music on hold Analog phone support Persistent MOH.)

8 Attendant console Ring back Automatic Call Distribution (ACD) Silence Automatic Daylight Saving Time Tick tone Automatic Route Selection (ARS) File-based music sources Call accounting system Night answer Call routing to public network Off-Premise Extension (OPX). Caller ID Open Architecture Interfaces (OAI). Calling Line Identity Presentation (CLIP) for UK System level (ASAI, MVIP, CSTA, TSAPI, ASCII). single-line sets Operator console Database conversion utility for Inter-Tel Axxess Paging (10 zones). Database user export feature Passwords Database restore / save Peer-to-peer audio for IP devices Desktop interface (through Ethernet) Privacy Diagnostics and audit trail (database change log) Scheduled database back-up Digital networking (ISDN-based) Secondary extension appearance Digital phone support Single line sets Direct Inward System Access (DISA) SIP trunking Embedded System Reporting SIP Phone support Emergency outgoing access System alarm display and reporting End User Web Portal System forwarding Extension lists System hold Fax over IP (based on standard)

9 System OAI events File import tool System OAI third-party call control House phones System speed dialing Hotdesking Toll restriction Hunt groups (75) Multiple classes, day and night trunks ACD and UCD Uniform Call Distribution (UCD). Announcement recording UPS monitoring Phone Features Automatic camp-on User Web Portal Overflow recording Playback device capability Programmable hunt group wrap-up Recall recording Remote ACD hunt group Send camp-on notifications to members in DND. 4 | MIteL DATA SHEET. Phone Features Dynamic Extension Express Automatic call access Emergency call Automatic camp-on to busy stations, trunks and ARS Feature buttons Background music Feature directory Busy trunk / station callback (queue) Group call pick-up Call forwarding (on or off premises) Group listen All calls Group remove / replace from UCD / hunt groups If busy Handsfree answer If no answer Hookflash capability If no answer or busy Hot keys Call screening Hotdesking Call transfer (on or off premises) Individual hold and recall To hold Microphone mute To park Off-hook voice announce To ring On-hook dialing Call waiting (camp-on) Power fail transfer (supports 2 loop start trunks and 2.)

10 Outside and intercom calls single line stations)*. Off-hook ringing Programmable feature codes Caller ID name / number toggle Redial Conferencing Remote feature programming Maximum 20 parties per conference Self-test function Maximum 40 parties in conference at any one time Station password Configurable caller ID propagation Station speed dialing Data calls Station-to-station intercom calls Directed call pick-up (reverse transfer) Station-to-station messaging Directory (IC, CO and feature) User-programmable keys Do-not-disturb messages User-programmable ring tone *Not available in Malaysia. MIteL 5000 COMMUNICatIONS PLatFORM | 5. data sheet | MIteL 5000 COMMUNICatIONS PLatFORM . Messaging Features Signaling Interfaces Automated attendant application with recall destination Automatic Number Identification (ANI).