MSC LEADERSHIP MODEL

1 Sensitivity: InternalMSC LEADERSHIPMODELMSC LEADERSHIP MODEL is unique DNAbased on our Company Valuesand from now is fundamental part of Performance Management LEADERSHIP MODEL is based on common business areas and observable behaviors, responding to competencies and traits which are guarantee to our people, to be successful within MSC facing current challenges and be ready for future business BUSINESSLEADING PEOPLELEADING CHANGES ensitivity: InternalMSC LEADERSHIP MODEL THE TRAITSLEADING BUSINESSLEADING PEOPLELEADING CHANGESTEER THE EXECUTIONBE CONSISTENTPERFORM AT A HIGH LEVELEMPOWER PEOPLE, CARE FOR GROWTHPROMOTE OUR CULTUREPROMOTE OPENNESSPROACTIVE APPROACHS ensitivity.

2 InternalLEADERSHIP MODEL FOR SENIOR MANAGEMENT3 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING BUSINESSSTEER THE EXECUTIONSet and communicate clear directionsPlanningand resource allocationCreates plans aligned with the Company's priorities,allocates the resources needed efficiently and appropriatelyDelegationDelegates decision-making responsibilities to the appropriate organizational level and holds decision-makers accountable for the results of their decisionsMeasurementMonitors the progression of the action plan and evaluates its final resultsBE CONSISTENT Increase the value of data, facts and figures in the decision-making processAccountabilityTakes responsibility for decisions and actionsDecision-making Bases the decision-making process on the analysis and evaluation of data.

3 Facts and figuresCommunicationDelivers accurate, clear and concise information so as tominimize the risk of misunderstandings and so that others are confident taking the appropriate actionSensitivity: Internal4 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING PEOPLEEMPOWER PEOPLE, CARE FOR GROWTHI nstill a culture in which people feel valued and have a sense of impact on the businessSelf-developmentManages their own personal growth; seeks feedback; sets clear development objectives and devotes time to ongoing learning programs and projectsPeople development Ensures that individual development plans are implemented, whilst also providing clear feedback and coaching to team membersso that they are able toreach their full potentialSuccession planningIdentifies and develops potential successors to build a sustainable pipelinePROMOTE OUR CULTURED rive culture through our Values; foster a work environment that reflects our Values Inspire peopleIs a role- MODEL , leading by example.

4 Translating the MSC values into concrete actionsBuilding trustBuilds trusting relationships based on loyalty and integrity with internal and external stakeholders Ensures fair access to opportunities by embracing diversity and valuing all culturesEqual opportunitiesLEADERSHIP MODEL FOR SENIOR MANAGEMENTS ensitivity: Internal5 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING CHANGEPROMOTE OPENNESSS timulate and support open-mindedness and flexibilityCreativethinkingDemonstrates curiosity and an open mindset when it comes to new approaches, fostering an environment where people actively share their ideasCross-teamcollaborationPromotes inter-departmental collaboration and communicationLearning environmentPromotes an environment of continuous learning.

5 Also through showing tolerance of mistakesPROACTIVE APPROACHTake the right steps to mitigate risks and to make the most out of situationsInnovationStays up-to-date on innovations and business developments in their area, both inside and outside the organizationOwnershipConsiders how actions or plans will affect internal/external customersChangemanagementPromotes, embraces and facilitates Company change initiativesLEADERSHIP MODEL FOR SENIOR MANAGEMENTS ensitivity: InternalLEADERSHIP MODEL FOR MIDDLE MANAGEMENT6 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING BUSINESSSTEER THE EXECUTION & BE CONSISTENT Assess and monitor task quality and encourage team solutionsCustomer focusCreates an environment where team/s are empowered to put external and internal customers firstPromptly and effectively solves customer problems.

6 Directly and with the support of other functionsProblem-solving skills Identifies the specific information needed to clarify a situation or to make a decisionEncourages team members to put together action plans in order to find solutionsMonitoring Develops and uses systems to organize and keep track of information or work progressMonitors quality and accuracy of their own and others' workSensitivity: Internal7 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING PEOPLEPROMOTE OUR CULTURE & EMPOWER PEOPLE Foster a work environment that reflects our Values by providing continuous support to the team Organize teamworkRecognizes and rewards people for their achievementsEncourages a sense of mutual accountability in team settings that motivates individuals to do their best and exceed their goalsManaging performanceIs clear about expectations about what will be done and how, with all team membersGives regular.

7 Constructive feedback about performanceProviding motivation and supportStimulates and supports team members in identifying efficient ways to manage daily activities, especially when facing obstaclesFocuses on continuous improvement by exploring opportunities for enhancing, revising or modifying existing standards / methods and developing proposals for implementing changesLEADERSHIP MODEL FOR MIDDLE MANAGEMENTS ensitivity: Internal8 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING CHANGEPROMOTE OPENNESS & A PROACTIVE APPROACHD edicate time to develop people and encourage pro-active thinking, solutions and ideasCoachingShares information, advice and suggestions to help others be more successful in a changing environmentGives people assignments that will help develop their skills and competenciesCommunicationTakes time to listen to team members' suggestions or issues.

8 Encourages everyone to express themselves honestlyEnsures that important information from management is shared with team membersPersonal agilityDemonstrates openness to change (new organizational structures, procedures and technology)Promotes change and adjusts schedules, tasks and priorities effectivelyLEADERSHIP MODEL FOR MIDDLE MANAGEMENTS ensitivity: InternalLEADERSHIP MODEL FOR INDIVIDUAL CONTRIBUTORS9 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING BUSINESSPERFORM AT A HIGH LEVELD eliver and demonstrate a high standard of consistency within the roleQuality of workCustomer Focus-provides a service oriented towards both internal and external customers Quality Orientation -focuses on delivering accurate, high-quality workWork Consistency -maintains a certain standard of quality of work all times Punctuality-fulfils professional obligations in a timely mannerSensitivity.

9 Internal10 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING PEOPLEPROMOTE OUR CULTUREF oster a work environment that reflects our Values by building good rapport with colleagues and key stakeholders Internal relationshipsCommunication -is clear and effective when communicatingContributing to Team Success -facilitates the accomplishment of team goalsDependability-is considered to be a reliable, trustworthy colleagueCo-worker Relations -co-operates well with the rest of the teamLEADERSHIP MODEL FOR INDIVIDUAL CONTRIBUTORSS ensitivity: Internal11 Copyright MSC Mediterranean Shipping Company SAPILLARSTRAITSCOMPETENCIESBEHAVIORSLEAD ING CHANGEPROACTIVE APPROACHTake initiative to develop and share ideas and solutionsPersonal developmentSelf-improvement -demonstrates the will to better themselves and improve their way of workingOpenness to Change -demonstrates a positive attitude towards changes in the workplace Initiative -takes a proactive approach in the face of challenges or opportunitiesWorks to full potential -makes use of all the resources available to complete their own workLEADERSHIP MODEL FOR INDIVIDUAL

10 CONTRIBUTORS