Name: Start Date: New Hire Roadmap

1 Day 14-20: Complete Day 11-20 Training Overview checklist & MGR-Led & Self-Paced Activities in "RSC Employee Guidebook" Register & Attend Training Session 4 Complete Day 11-20 Online (PLE + Prime Courses) Register & Attend Training Session 5 Day 21-30: Complete Day 21-30 Training Overview checklist & MGR-Led & Self-Paced Activities in "RSC Employee Guidebook" Complete Day 21-30 Online (PLE + Prime Courses) Sales Observation & Coaching Conversation Completed by RSM Complete "Next Steps" section in Portal (Post Test & Survey) Day 30: Program Complete Day 1-2: I-9 Completion & ADP Setup Start "New Hire Training" - Portal > New Hire Training Complete "Get Started" section & Download "RSC Employee Guidebook" Register & Attend "Training Session 1" Request Team Colors Day 1-10: Complete Day 1-10 Training Overview checklist & MGR-Led & Self-Paced Activities in "RSC Employee Guidebook" Register & Attend Training Session 2 Complete Day 1-10 Online (PLE + Prime Courses) Day 10-13: Register & Attend Training Session 3 Sales Observation Completed by RSM New Hire Day 14 CheckpointNew Hire RoadmapDays 1-14 Complete these steps to be on track!

2 Check In Check In Check In Check In Date/RSM InitialWelcome to team! Follow this training schedule to kickstart your success. Then work with your Store Manager to sharpen your skills! Name: Start Date: RSM Weekly Check In 15-30 Complete everything by Day 30 to avoid an alert!Retail Sales Consultant New Hire Training HereText BoxesGETTING STARTEDU sing your GuidebookYour guidebook is a feature-rich, interactive tool that will you will use during and after your Instructor Led webinar. Throughout your guidebook, you will find sections that you can type your notes and activity work into. Tap inside the box to the right to begin typing some any time throughout the guidebook, you will be able to to tap on "MENU" located at the top right-hand corner of each lesson page. Tapping this will take you back to the table of contents page. Give it a try, tap the button to the right to jump you to the next Sales Consultant New Hire Training Onboarding Activities - Day 1 MMMEEENNNUUU GETTING STARTED - TRAINING OVERVIEW The guidebook contains detailed instructions to guide the employee through their new hire training with the assistance of the store manager.

3 Directly below provides action items that the manager and new hire should perform over the course of the program. Self-paced activities provide development exercises that allow the new hire to apply the information on their own. Manager-Led activities provide interactive exercises that allows the new hire to gain additional insight from working side-by-side with the manager on the sales floor. ACTION ITEMS TO BE COMPLETED WITH THE MANAGER The participant guide includes tasks that allows the manager to participate in the development of new hire. New hire must receive feedback on action items to improve understanding and progression . The participant is aligned with the new hire training expectations per shift. New Hire will receive an email with instructions to setup their Portal account. Login, upload a friendly, professional photo in team colors, and update personal contact information.

4 ACTION ITEMS TO BE COMPLETED BY THE NEW HIREThe guidebook allows the new hire to use information with measurable actions and guidance from the manager. Manager must provide feedback on action item to improve understanding and progress of the new hire. The participant is aligned with the new hire training expectations per shift. Will also include Prime Portal, AT&T Compliance, and additional PLE courses to supplement the development of the new hire. Complete activities in a timely manner as any outstanding courses will show as training alert in Portal, which can affect your ramp up bonus. SELF-PACED GUIDEBOOK ACTIVITIES MANAGER-LED GUIDEBOOK ACTIVITES Self-paced learning activities will be consistent through the program to continue building the new hire s knowledge level. Self-paced activities housed in the participant guide will be listed here. Click the section header above to jump to the self-paced activities.

5 Manager-led learning activities will be consistent through the program to offer additional support to the new hire. Manager-led activities housed in the participant guide will be listed here. Click the section header above to jump to the manager-led OF CONTENTS DAY 1 - GETTING STARTED WELCOME TO PRIME SELF-PACED ACTIVITIES MANAGER-LED ACTIVITES SELF-PACED ACTIVITIES MANAGER-LED ACTIVITIES SELF-PACED ACTIVITES MANAGER LED ACTIVITIESDAYS 1 - 10 TRAINING OVERVIEW DAY 11 - 20 TRAINING OVERVIEW DAY 21 - 30 TRAINING OVERVIEW Retail Sales Consultant New Hire Training Onboarding Activities - Day 1 MMMEEENNNUUU WELCOME TO PRIME Work with your manager to complete the following items: Set up ADP systemoAs you setup & login to different systems, write down usernames & passwords in your phone Facial recognition, fingerprint, password, scheduleoAsk your manager to help you set up your facial recognition so that you can use the ADP system to clock in and outoYou will clock in/out to Start and end your shifts and for your Prime Cares work breaksoPrime employees must take a 30 minute break before 5 hours of workoDistrict Manager approval is required to work any shift over 10 hours and EVP approval is necessary for any OvertimeoAfter setting up your facial recognition make sure you set up your ADP passwordoMake sure that your schedule for the current month is set up and entered into the ADP system (your manager will help with this)

6 Intro to ADP and enrolling in benefitsoADP is our payroll and benefits systemoThis is the site you go to enroll in benefits, check your pay stubs, change your withholdings and dependents, and request PTOoBenefits will not take effect until the 1st day of the month following your first 60 days of employment You must enroll yourself and any dependents you want covered within your first 60 days to ensure coverage For dependents, all required documents must be uploaded into ADP within those first 60 daysoAT&T offers an Indirect Mobility Offer (IMO) discount program for eligible employeesoPlease consider enrolling in benefits right after you review the materialRetail Sales Consultant New Hire Training Onboarding Activities - Day 1 MMMEEENNNUUU WELCOME TO PRIME, CONT D. Work with your manager to complete the following items: Take a tour of the store Review Compensation with your manager Digital tour/preview of employee systemsoOPUS used for all AT&T transactions, ONCE YOU RECEIVE LOGIN INFORMATIONoPrime Portal houses all pri me related information, your email, houses personal information, such as pay stubs, W-2 s, direct deposit information, PLE access to AT&T online training courses Accessing Prime Portal and EmailoOpen your Welcome Letter in the store email and follow the instructions to create a password for your Portal Portal is the most important web-based employee system used to: Track your PLE course completions.

7 Connect with others within the company. Sign and submit HR your sales and metrics throughout the month. Register for your New Hire Session 1 Retail Sales Consultant New HireTraining Onboarding Activities - Day1 MENUADP SETUPLog Register NowClick I Have Registration Code Type in Registration CodeRegistration Code = PrimeCom1-Welcome**It is case SensitiveRetail Sales Consultant New HireTraining Onboarding Activities - Day1 MENUADP SETUP,CONT Setup: Fill out all Personal Information needed to identify who you are Verify your contact information Find and store your UserID Store this in a safe place Create Password Accept Terms and Conditions Verify Email Address via email sent to work emailDirect Deposit SetUp: To set up direct deposit election, please click on the Pay tab and then Direct Deposit ADPE mployeeSelf-Service: View Personal Schedule & Request PTO:oCompany Links Workforce ManageroClick My Schedule on the Workforce Manager DashboardoMy Calendar will display scheduled shifts as well as time offrequests on the calendar viewoIn the upper right corner of My Calendar screen, click NewRequestoClick Time Off Benefits Enrollment:oTo access benefits, click on the "Benefit enroll, click on the CurrentBenefits tab to enroll and follow is effective 1st of the month following Verification to enroll is by 60th day of to enroll during this time will result in the employee having to wait until may enroll/update benefits outside of open enrollment O N LYduring the followingcircumstances.

8 Marriage, Divorce, Loss of other coverage, New dependent ( child),AdoptionRetail Sales Consultant New Hire Training Training Overview - Days 1-10 MMMEEENNNUUU DAYS 1 10 TRAINING OVERVIEW ACTION ITEMS TO BE COMPLETED WITH THE MANAGER Add new hire to the district s GroupMe chats and send a message to the group and welcome them to the where to find promotions and incentives and what is currently compensation and share 3 ways to maximize their pay New Hire Ramp Up Pay on next page. Shadow and guide new hire to ensure understanding of employee up Prime Portal and explain alerts and ITEMS TO BE COMPLETED WITH THE NEW HIRELog into employee systems and work with your manager to ensure with demo devices to learn key operating systems of the devices we and show your manager in Portal where the current customer promotions & Observe the "Signature Moves" during interactions on the sales MyCSP to find 5 benefits of AT&T TV & AT&T MST and locate all wireless plans (Wireless/Prepaid/Business).

9 Go over the options with your manager and talk about a time where they will be Prime Portal, access your New Hire Training page under Training/Development on the left. Get started on your Day 1 -10 Online must be completed in order register for the next training session through Prime GUIDEBOOK ACTIVITIES MANAGER-LED GUIDEBOOK ACTIVITES 3P s Bundling Why Lead with AT&T TV Learning Device Language Explore iOS Explore Android What Is A Sales Floor Observation? Unlimited Elite + HBO Max Using MST- Wireless Plans Demonstrate 3 Signature Moves Open-Ended Questions New Hire RSC/ASM Ramp Up332 Calendar months of minimum sales requirement commission waivers: Incrementalto Ramp-Up payments (RSC/ASM) More money, and paid fasterCalendar months of performance CAF waivers: Allows time to learn the businessCalendar months of sales alert waivers: SM should be invested in getting the New Hire up to speed and reaching their minimums$400 Third Calendar MonthFourth Calendar Month$400$200 RSC Ramp Up Paid:Second Calendar MonthAll ramp up payments are paid with the normal commission/bonus pay dates Days 1-10 Self-Paced ActivitiesLET SFINDOUT!

10 Retail Sales Consultant New Hire Training Self-Paced Activity Days 1-10 MMMEEENNNUUU SP-ACTIVITY: ACCESSORY BUNDLING Based on the customer scenario, determine the accessory package for the customer, why you selected the accessories, which features apply, and the cost of your personalized accessory solution. 3 P s: Power. Protection, PersonalizationAfter warmly welcoming your customer, you begin uncovering needs and discover she is married with three adult children (one senior in high school, two in college). has three young adopted children (ages 9, 7, 5). has a one hour commute to her teaching job in which the three younger childrenare with her. her two sisters, mother, and father live out of state. enjoys camping and hiking, as well as her cat, dogs, and is a very budget minded family as they currently use AT&T PREPAID. Today she came into the store with the three younger kids in tow.