NAVAL POSTGRADUATE SCHOOL

1 NAVAL POSTGRADUATE SCHOOL MONTEREY, CALIFORNIA JOINT APPLIED PROJECT Army Contracting Command Picatinny telework Policy: Applying Lessons Learned from the Federal Government By: Stacy Kettler, James Moran, and Elizabeth Stoddard September 2011 Advisors: Philip Candreva, Lawrence A. Visconti Jr. Approved for public release; distribution is unlimited THIS PAGE INTENTIONALLY LEFT BLANK i REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704 0188 Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instruction, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.

2 Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Washington headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202 4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704 0188) Washington DC 20503. 1. AGENCY USE ONLY (Leave blank) 2. REPORT DATE September 2011 3. REPORT TYPE AND DATES COVERED Joint Applied Project 4. TITLE AND SUBTITLE Army Contracting Command Picatinny telework Policy: Applying Lessons Learned from the Federal Government 5.

3 FUNDING NUMBERS 6. AUTHOR(S) Stacy Kettler, James Moran, Elizabeth Stoddard 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) NAVAL POSTGRADUATE SCHOOL Monterey, CA 93943 5000 8. PERFORMING ORGANIZATION REPORT NUMBER 9. SPONSORING /MONITORING AGENCY NAME(S) AND ADDRESS(ES) N/A 10. SPONSORING/MONITORING AGENCY REPORT NUMBER 11. SUPPLEMENTARY NOTES The views expressed in this thesis are those of the authors and do not reflect the official policy or position of the Department of Defense or the Government. IRB Protocol number 12a. DISTRIBUTION / AVAILABILITY STATEMENT Approved for public release; distribution is unlimited 12b.

4 DISTRIBUTION CODE 13. ABSTRACT (maximum 200 words) The Army Contracting Command Picatinny (ACC-PICA) has established a telework policy that complies with the telework enhancement Act of 2010, but having a successful telework program involves more than just establishing a policy. telework is a different way of doing business and the program ACC-PICA creates must align with its overall business strategy while still providing a benefit to the organization. Other federal agencies have been implementing and experimenting with telework for many years and several lessons were identified from what was learned through their experiences.

5 The lessons learned from the information gathered on these agencies were organized into six categories: training, management acceptance and support, telework agreement, telework support, performance management and measurement, and pilot programs. Within each it is explained where the lessons fit into ACC-PICA s policy and why implementing them will improve it. The Star Model explains the implementation of these lessons, what part of ACC-PICA will be affected by changes to its policy, and how organizational behavior will also change.

6 By using these lessons learned as recommendations for further development of its policy rather trying to further develop the policy on its own, ACC-PICA will achieve the benefits of telework more efficiently and without disruption to its mission. 14. SUBJECT TERMS telework Contracting Star Model 15. NUMBER OF PAGES 127 16. PRICE CODE 17. SECURITY CLASSIFICATION OF REPORT Unclassified 18. SECURITY CLASSIFICATION OF THIS PAGE Unclassified 19. SECURITY CLASSIFICATION OF ABSTRACT Unclassified 20. LIMITATION OF ABSTRACT UU NSN 7540 01 280 5500 Standard Form 298 (Rev.)

7 2 89) Prescribed by ANSI Std. 239 18 ii THIS PAGE INTENTIONALLY LEFT BLANK iii Approved for public release; distribution is unlimited ARMY CONTRACTING COMMAND PICATINNY telework POLICY: APPLYING LESSONS LEARNED FROM THE FEDERAL GOVERNMENT Stacy Kettler, Business Management Specialist, Department of the Army James Moran, Business Management Specialist, Department of the Army Elizabeth Stoddard, Contract Specialist, Department of the Army Submitted in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE IN CONTRACT MANAGEMENT from the NAVAL POSTGRADUATE SCHOOL September 2011 Authors.

8 _____ Stacy Kettler _____ James Moran _____ Elizabeth Stoddard Approved by: _____ Philip Candreva, Lead Advisor _____ Lawrence A. Visconti Jr., Support Advisor _____ William R. Gates, Dean Graduate SCHOOL of Business and Public Policy iv THIS PAGE INTENTIONALLY LEFT BLANK v ARMY CONTRACTING COMMAND PICATINNY telework POLICY: APPLYING LESSONS LEARNED FROM THE FEDERAL GOVERNMENT ABSTRACT The Army Contracting Command Picatinny (ACC-PICA) has established a telework policy that complies with the telework enhancement Act of 2010, but having a successful telework program involves more than just establishing a policy.

9 telework is a different way of doing business and the program ACC-PICA creates must align with its overall business strategy while still providing a benefit to the organization. Other federal agencies have been implementing and experimenting with telework for many years and several lessons were identified from what was learned through their experiences. The lessons learned from the information gathered on these agencies were organized into six categories: training, management acceptance and support, telework agreement, telework support, performance management and measurement, and pilot programs.

10 Within each it is explained where the lessons fit into ACC-PICA s policy and why implementing them will improve it. The Star Model explains the implementation of these lessons, what part of ACC-PICA will be affected by changes to its policy, and how organizational behavior will also change. By using these lessons learned as recommendations for further development of its policy rather trying to further develop the policy on its own, ACC-PICA will achieve the benefits of telework more efficiently and without disruption to its mission.