Transcription of NHTSA Consumer Vehicle Complaint Process
1 Agency technical experts review each and every call, letter, and online report of an alleged safety problem filed with Consumer Vehicle Complaint ProcessConsumer Submits ComplaintVehicle Owner s Questionnaire (VOQ) submitted via website, telephone or mailAll Complaints Posted On NHTSA NHTSA Analyzes safety IssueTechnical analysis conducted to assess potential safety risk to determine severity of safety hazard, likelihood of occurence, and population size of affected vehiclesDecision Made On Next StepsNHTSA Screens Complaint for safety IssuesEvery Complaint reviewed, and may be selected for further follow-up with Consumer , and/or advanced for further analysisOpen formal investigation and/or monitor manufacturer recallsContinue to monitor and reassess safety issue as necessary14015a-030719-v9a
