OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION CIVIL ...

1 OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION ! ""# $ %$ " ! & CIVIL AVIATION requirements section 3 AIR TRANSPORT SERIES M PART IVISSUE I, DATED 6TH AUGUST, 2010 EFFECTIVE: '()* +, :;<*=>?'@=()(>(*A>,;*BC,D(E*E>,B@AA*FG*CA;H@(C )(F*AE:*>,E*F(*E;,@CE(FGI=@F=*))@>(,F,JJ )(GK>A@ INTRODUCTION1-1 LFD(*M,JC@B(E*NB@FA(,F,J@(CA*CD(=*AM(>K( FLFE(@@FE,F(F>*CF@>(,F@)C,:>*A>,3JC,OLFE (@@FEM(>K>K*(F=C*@A*(F>K*D,):O*,JB@AA*FG *C>C@JJ(=I(>K@A;*=,O*F*=*AA@CHJ,C>K*P,D* CFO*F>>,>@Q*@BBC,BC(@>*@=>(,F>,*FA:C*@BB C,BC(@>*BC,>*=>(,FJ,C>K*@(C>C@D*)*CA(F=@ A*,JJ)(GK>E(AC:B>(,FA@FEI(FB@C>(=:)@CIE* F(*E;,@CE(FGAIJ)(GK>=@F=*))@>(,FA@FEE*)@ @==,CE(FG)H=,FA(E*CA(>F*=*AA@CH>,C@(A*>K *A>@FE@CEA,JBC,>*=>(,F.))))))))))))))))) ))))))))))))))

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bTK*,B*C@>(FG@(C)(F*M,:)EF,>K@D*>K*,;) (G@>(,F>,B@H=,OB*FA@>(,F(F=@A*AMK*C*>K*= @F=*))@>(,FA@FEE*)@HAK@D*;**F=@:A*E;H@F* D*F>RAS,JJ,C=*O@<*:C*(-*-*N>C@,CE(F@CH=(C=:OA>@F=*RAS;*H,FE>K*=,F>C, ),J>K*@(C)(F*I>K*(OB@=>,JMK(=K)*@E>,>K*= @F=*))@>(,F3E*)@H,JJ)(GK>RASI@FEMK(=K=,: )EF,>K@D*;**F@D,(E*E*D*F(J@))C*@A,F@;)*O *@A:C*AK@E;**F>@Q*F.)))))))))))))))))))) )))))))))))))))))

3 H>K*@(C)(F*-9:=K*N>C@,CE(F@CH=(C=:OA>@F= *AO@H(FB@C>(=:)@CI,==:CE:*>,B,)(>(=@)(FA >@;()(>HIF@>:C@)E(A@A>*CI=(D()M@CI(FA:CC *=>(,F,CC(,>IJ),,EI*NB),A(,FIG,D*CFO*F>C *G:)@>(,F,C,CE*C@JJ*=>(FG>K*@(C=C@J>IA>C (Q*A@FE)@;,:CE(AB:>*A=@:A(FG=*AA@>(,FIA) ,ME,MF,C(F>*CC:B>(,F,JM,CQ,C@FH,>K*CJ@=> ,CA>K@>@C*;*H,FE>K*=,F>C,),J>K*@(C)(F*-1 -26EE(>(,F@))HI@(C)(F*AM,:)E@)A,F,>;*)(@ ;)*>,B@H@FH=,OB*FA@>(,F(FC*AB*=>,J=@F=*) )@>(,FA@FEE*)@HA=)*@C)H@>>C(;:>@;)*>,6(C TC@JJ(=V,F>C,)R6 TVSIO*>*,C,),G(=@)=,FE(>(,FAIA*=:C(>HC(A QAI,C@FH,>K*C=@:A*A>K@>@C*;*H,FE>K*=,F>C ,),J>K*@(C)(F*;:>MK(=K@JJ*=>>K*(C@;()(>H >,,B*C@>*J)(GK>A,FA=K*E:)*-7N>C@,CE(F@CH =(C=:OA>@F=*AAK,:)E;*E**O*E>,*N(A>MK*C*> K*(OB@=>,J@F@(C>C@JJ(=O@F@G*O*F>E*=(A(,F (FC*)@>(,F>,@B@C>(=:)@C@(C=C@J>,CA*D*C@) @(C=C@J>,F@B@C>(=:)@CE@HIG(D*AC(A*>,@),F GE*)@H,CE*)@HAI@F,D*CF(GK>E*)@HI,C>K*=@F =*))@>(,F,J,F*,CO,C*J)(GK>A;H>K@>@(C=C@J >I@FEMK(=K=,:)EF,>;*@D,(E*E*D*F>K,:GK>K* @(C)(F*=,F=*CF*EK@E>@Q*F@))C*@A,F@.))))) ))))))))))))))))))))

4 *O*@A:C*A>,@D,(E,C,D*C=,O*,J>K*(OB@=>,J> K*C*)*D@F>J@=>,C@FEI>K*C*J,C*I>K*E*)@HA, C=@F=*))@>(,FA-1-5TK(AV6W(A(AA:*E:FE*C>K *BC,D(A(,FA,JW:)*1//6,J>K*6(C=C@J>W:)*AI 1c/d@FEM(>K>K*@BBC,D@),J^(F(A>CH,JV(D()6 D(@>(,FJ,C(FJ,CO@>(,FIG:(E@F=*@FE=,OB)(@ F=*,J@))=,F=*CF*E-1-dTK(AV6 WAK@));*@BB)(=@;)*>,@))A=K*E:)*E@ O*@FA@F@(C>C@FAB,C>:FE*C>@Q(FGM(>K@D@)(E [B*C@ airline O*@FA@F@(C)(F*>K@>B*CJ,COA,C(F>*FEA>,B*C J,COJ)(GK>A:FE*C@=,F>C@=>M(>K@B@AA*FG*C, C,F;*K@)J,J@F,>K*CB*CA,FI)*G@),CF@>:C@)I K@D(FG@=,F>C@=>M(>K>K@ O*@FA>K*J@=>>K@>>K*B@AA*FG*CK@A@=,FJ(CO* E>(=Q*>,C,>K*CBC,,JMK(=K(FE(=@>*A>K@>>K* ;,,Q(FGJ,C>C@D*),F@B@C>(=:)@CJ)(GK>,CA*D *C@)J)(GK>AK@A;**F@==*B>*E@ destination O*@FA>K*)@A>E*A>(F@>(,FAK,MF,F>K*>(=Q*>B C*A*F>*E@>>K*=K*=Q0(F=,:F>*CJ,C@J)(GK>,C (F=@A*,JE(C*=>)H=,FF*=>(FGJ)(GK>I>K*E*A> (F@>(,F,J>K*)@A>J)(GK>-6)>*CF@>(D*=,FF*= >(FGJ)(GK>A@D@()@;)*AK@))F,>;*>@Q*F(F>,@ ==,:F>(J>K*,C(G(F@)@ person with reduced mobility AK@));*@ e.)))))))))))))))))]

5 -5 Denied Boarding O*@FA@C*J:A@)>,=@CCH@B@AA*FG*C,CB@AA*FG* CK,)E(FG=,FJ(CO*E>(=Q*>,F@J)(GK>@)>K,:GK K*3AK*K@ABC*A*F>*EK(OA*)J3K*CA*)JJ,C;,@C E(FGM(>K(F>K*>(O*AB*=(J(*E;H>K*@(C)(F*I* N=*B>MK*C*>K*C*@C*C*@A,F@;)*GC,:FEA>,C*J :A*=@CC(@G*A:=K@AC*@A,FA,JK*@)>KIA@J*>H, CA*=:C(>HI,C(F@E*X:@>*>C@ O*@FA@B*CA,FMK,K@ABC*A*F>*EK(OA*)JJ,C;,@ CE(FG@FEC*AB,FEAB,A(>(D*)H>,>K*@(C=@CC(* CfA=@))J,CB@AA*FG*CAMK,@C*BC*B@ O*@FAF,F0,B*C@>(,F,J@J)(GK>MK(=KM@ABC*D( ,:A)HB)@FF*E>,;*,B*C@>*E@FE,FMK(=K@>)*@A >,F*B)@=*M@AC*A*CD*EJ,C@ time (A>K*>,>@)>(O*JC,O>K*O,O*F>@F@(C=C@J>J(C A>O,D*AJ,C>K*B:CB,A*,J>@Q(FG,JJ:F>()>K*O ,O*F>(>J(F@ requirements /-1 Information about Flights and Reservations/-1-1hK()*O@Q(FG*FX:(C(*A,CO @Q(FG@;,,Q(FGJ,C@J)(GK>>KC,:GK@F@(C)(F*, C(>AE*A(GF@>*E>C@D*)@G*F>I*@=KB@AA*FG*CA K@));*BC,D(E*EF*:>C@)@FE@==:C@>*(FJ,CO@> (,F,F>K*J)(GK>E*>@()A@FEC*A*CD@>(,FA>@>: A@A@)A,>K*@BB)(=@;)*=,FE(>(,FAAB*=(J(*E; H>K*@(C)(F*J,C;,>K>K*J@C*=@>*G,CH@ @B@AA*FG*CAB*=(J(*AI>K*@(C)(F*3@G*F>O:A> BC,D(E*F*:>C@)(FJ,CO@>(,F,F>K*E(JJ*C*F>, B>(,FA@D@()@.))))))))))))))))))))))))))) ))))))

6 *J,C@<,:CF*HC@FQ*E(F>K*J,)),M(FG,CE*C?@S+,FA>,BJ)(GK>A;S')(GK >AM(>K(F>*CO*E(@>*A>,BA;:>M(>K,:>@=K@FG* ,J@(C=C@J>=SV,FF*=>(FGJ)(GK>AES6))>K*J@C *A@D@()@;)*JC,O@(C)(F*AI@A@BB)(=@;)*i,M* D*CI>K*@(C)(F*M())K@D*>K*C(GK>>,G(D*BC*J *C*F=*>,(>A,MFJ)(GK>A(FBC,D(E(FG>K*(FJ,C O@>(,F(F,CE*C>,BC,O,>*;:A(F*AA,F(>AA*CD( =*A-/-1-/TK*@(C)(F*,C(>AE*A(GF@>*E>C@D*) @G*F>O:A>B@AA,F>,>K*B@AA*FG*CA>K*J,)),M( FG(FJ,CO@>(,F(F>K*J,CO,J@=,OB:>*CBC(F>0, :>?@STK*(E*F>(>H,J>K*@(C)(F*MK(=KM())@=> :@))HBC,D(E*>K*A*CD(=*I@A,BB,A*E>,>K*@(C )(F*O*F>(,F*E,F>K*>(=Q*>j;SVK@FG*A,J@(C= C@J>E:C(FG>K*<,:CF*Hj=S9>,BA*F0C,:>*E:C(FG>K*<,:CF*HjESTC@ k Denied *F>K*F:O;*C,JB@AA*FG*CAIMK,K@D*;**FG(D*F=,F J(CO*E;,,Q(FGAJ,C>C@D*),F>K*J)(GK>@FEMK, K@D*C*B,C>*EJ,C>K*J)(GK>M*))M(>K(F>K*AB* =(J(*E>(O*@K*@E,J>K*E*B@C>:C*,J>K*J)(GK> I@C*O,C*>K@F>K*F:O;*C,JA*@>A@D@()@;)*I@F @(C)(F*O:A>J(CA>@AQJ,CD,):F>**CA>,G(D*:B >K*(CA*@>AA,@A>,O@Q*A*@>A@D@()@;)*J,C,>K *C;,,Q*EB@AA*FG*CA>,>C@D*),F>K*J)(GK>I(F *N=K@FG*,JA:=K.))))))))))))))))))))))))) ))))))))))

7 *F*J(>A3J@=()(>(*A@A>K*@(C)(F*I@>(>A,MFE (A=C*>(,FIO@HM(AK>,,JJ*CIBC,D(E*E@(CB,C> A=,F=*CF*EK@D*E*E(=@>*E=K*=Q0(FJ@=()(>(* A3G@>*@C*@AMK(=KO@Q*(>BC@=>(=@ @CE(FG(AE*F(*EE:*>,=,FE(>(,FA>@>*E@>_@ @AA*FG*CA@G@(FA>>K*(CM())I>K*@(C)(F*AK@) )F,>;*)(@;)*J,C@FH=,OB*FA@>(,F(F=@A*@)>* CF@>*J)(GK>(A@CC@FG*E>K@>(AA=K*E:)*E>,E* B@C>M(>K(F,F*K,:C,J>K*,C(G(F@)A=K*E:)*E* B@C>:C*>(O*,J>K*(F(>(@)C*A*CD@>(,F-'@()( FG>,E,A,I>K*@(C)(F*AK@))=,OB*FA@>*>K*B@A A*FG*CA@AB*C>K*J,)),M(FGBC,D(A(,FA?@S6F@ @H;@A(=J@C*B):A@(C)(F*J:*)=K@CG*IA:;<*=>>,O@N(O:O,JL+W14I444I(F=@A*@(C)(F*@CC@FG *A@)>*CF@>*J)(GK>>K@ @C>:C*-;S6F@O,:F>*X:@)>,b44l,J;,,Q*E,F*0 M@H;@A(=J@C*B):A@(C)(F*J:*)=K@ @A*@(C)(F*@CC@FG*A@)>*CF@>*J)(GK>>K@>(AA =K*E:)*E>,E*B@ @C>:C*-=SLF=@A*B@AA*FG*CE,*AF,>,B>J,C@)> *CF@>*J)(GK>IC*J:FE,JJ:))D@):*,J>(=Q*>@F E=,OB*FA@>(,F*X:@)>,b44l,J;,,Q*E,F*0M@H; @A(=J@C*B):A@(C)(F*J:*)=K@ @AA*FG*C;,,Q*E,F=,FF*=>(FGJ)(GK>A,J>K*A@ O*@(C)(F*,C,J>K*,>K*C@(C)(F*IAK@));*=,OB *FA@>*E;H>K*@(C)(F*,J>K*J(CA>J)(GK>J,C>K *J(CA>)*G(F@==,CE@F=*M(>K>K*BC,D(A(,FA,J _@ @A.)))))))))))))))))))))))))))))))))))

8 **FE*)@H*E@>>K*E*B@C>:C*A>@>(,F,F@==,:F> ,JE*F(*E;,@CE(FGI;:>K@A@CC(D*E@>>K*J(F@) E*A>(F@>(,F@>)*@A>>KC**K,:CA)@>*C>K@F>K* A=K*E:)*E@ Cancellation of Flight mnmno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`a6]P] /- @AA*FG*CAMK,K@D*F,>;**F(FJ,CO*E@AB*C>K*B C,D(A(,FA=,F>@(F*E(F_@C@/-/-1I>K*@(C)(F* AAK@))BC,D(E*=,OB*FA@>(,F(F@EE(>(,F>,>K* C*J:FE,J@(C>(=Q*>(F@==,CE@F=*M(>K>K*J,)) ,M(FGBC,D(A(,FA?)))))))))))

9 @SL+W2I444,C;,,Q*E,F*0M@H;@A(=J@C*B):A@( C)(F*J:*)=K@CG*IMK(=K*D*C(A)*AAJ,CJ)(GK> AK@D(FG@;),=Q>(O*,J:B>,@FE(F=):E(FG41K,: C;SL+WdI244,C;,,Q*E,F*0M@H;@A(=J@C*B):A@ (C)(F*J:*)=K@CG*IMK(=K*D*C(A)*AAJ,CJ)(GK >AK@D(FG;),=Q>(O*,JO,C*>K@F41K,:C@ @H;@A(=J@C*B):A@(C)(F*J:*)=K@CG*IMK(=K*D *C(A)*AAJ,CJ)(GK>AK@D(FG@ @))HI>K*@(C)(F*AK@))BC,D(E*>K*OJ@=()(>(* A@>>K*@(CB,C>(F@==,CE@F=*M(>K_@C@/-d-1R@ S(F>K**D*F>>K*HK@D*@)C*@EHC*B,C>*EJ,C>K* (C,C(G(F@)J)(GK>@FEMK()A>>K*H@C*M@(>(FGJ ,C>K*@)>*CF@>*J)(GK>-/-/-/+,J(F@F=(@)=,O B*FA@>(,FAK@));*B@H@;)*>,B@AA*FG*CAMK,K@ D*F,>BC,D(E*E@E*X:@>*=,F>@=>(FJ,CO@>(,F@ >>K*>(O*,JO@Q(FG;,,Q(FG,CMK*F>K*>(=Q*>J, CJ(CO>C@D*),F>K*A*)*=>*EJ)(GK>(A(AA:*E-L FC*AB*=>,JA:=KB@AA*FG*CA>K*@(C)(F*AM())* (>K*CC*J:FE>K*>(=Q*>BC(=*A,CO@Q*C*@A,F@; )**FE*@D,C>,O@Q*@)>*CF@>*>C@D*)@CC@FG*O* F>A@AB*C>K*=K,(=*,J>K*B@AA*FG*CA-6EE(>(, F@))HI(FC*AB*=>,JA:=KB@AA*FG*CAMK,*)*=>> ,>C@D*)>,>K*(CE*A>(F@>(,F,F@F@)>*CF@>*J) (GK>I>K*@(C)(F*AK@))BC,D(E*>K*OM(>KC*@A, F@;)*J@=()(>(*AE:C(FG>K*B*C(,E>K@>>K*H@C *C*X:(C*E>,M@(>@>>K*@(CB,C>J,C>K*@)>*CF@ >*J)(GK>A(F@==,CE@F=*M(>K_@C@/-d-1R@S-/- /-b+,A:=K=,OB*FA@>(,FAK@));*B@H@.))))))) ))))))))))))))))))))))

10 *>,@FH,J>K*@JJ*=>*EB@AA*FG*CA(F>K**D*F>? (STK*=@F=*))@>(,FA)