Ombudsman WA Complaint Form
z . Serving Parliament - Serving Western . Australians . Ombudsman Western Australia . Complaint Form. Revised October 2018 . Please use this form to make a complaint about a State Government department or agency, local government
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Good record keeping - Ombudsman WA Home
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Complaint Handling Guidelines - Ombudsman WA …
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Effective handling of complaints made to your …
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What is procedural fairness? Is there a difference …
www.ombudsman.wa.gov.auProcedural fairness (natural justice) Revised May 2009 Ombudsman Western Australia • to a reasonable chance to consider their position and reply. However, what is reasonable can vary according to the complexity of the issue, whether an urgent decision is essential or any other relevant matter; and
Ombudsman Presentation to University of Western Australia ...
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Ombudsman Western Australia
www.ombudsman.wa.gov.auConducting administrative investigations Revised May 2009 Ombudsman Western Australia Step 8: Prepare the investigation report This must be done at …
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Effective Complaint Handling Systems Checklist
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3.1 Definition of family and domestic violence
www.ombudsman.wa.gov.auof family and domestic violence and that ‘different definitions may be specified in legislation or be required in different contexts and jurisdictions’. 107. Generally speaking, family and domestic violence occurs: ... 3.2 Victims of family and domestic violence will resist violence and try to …
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Using Key Performance Indicators to improve outcomes and ...
www.ombudsman.wa.gov.auOur Key Performance Indicators . KPIs need to cover a broad range of functions and to be high level. Budget targets and actual results are reported in: • Our . Budget Papers. • Our . Annual Report . which must include KPIs as set out in the Budget Papers (and audited by the Auditor General), and
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The principles of effective complaint handling
www.ombudsman.wa.gov.au– the process for making a complaint and investigating it is easy for complainants to access and understand.
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