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Optimizing Technology Selection - Strategic Contact
Pipeline Articles www.contactcenterpipeline.com 3 Targeted Requirements and Due Diligence Lead to Speedy Success (Figure 1, left) Optimizing Technology Selection
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Contact Center Technology Acronyms - Strategic …
www.strategiccontact.comProvided courtesy of Strategic Contact, Inc. | www.strategiccontact.com 1 Contact Center Technology Acronyms Quick Reference A B C D E F G H I J
Cost Structure and Distribution in Today's Contact …
www.strategiccontact.com© 2008 Strategic Contact, Inc. All Rights Reserved COST STRUCTURE AND DISTRIBUTION IN TODAY’S CONTACT CENTERS BY LORI BOCKLUND, PRESIDENT AND BRIAN HINTON, SENIOR CONSULTANT
Building Credible Business Cases for Contact …
www.strategiccontact.combuilding credible business cases for contact center projects: how to use process-driven analysis to produce roi projections that get projects funded
Business Process Optimization in the Contact Center
www.strategiccontact.com© 2010 Strategic Contact, Inc. All Rights Reserved BUSINESS PROCESS OPTIMIZATION IN THE CONTACT CENTER By Brian Hinton Principal Consultant Strategic Contact, Inc.
The Value of Technology Assessment and Planning
www.strategiccontact.comwww.contactcenterpipeline.com Pipeline Articles tech line / jan 2012 By Lori Bocklund and Brian Hinton, Strategic Contact The Value of Technology Assessment and Planning A four-step process to
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