Orientation, induction and mandatory training

1 Human Resources policy orientation , induction and mandatory training policy Number: G6 (QH-POL-183). Publication date: August 2019. Purpose: To provide a framework for orientation , induction and mandatory training (including refresher periods) for employees. Application: This policy applies to employees working for the Department of Health and non- prescribed Hospital and Health Services who are: current employees new permanent, temporary or casual pool appointments existing employees appointed, promoted or transferred to another work location existing employees resuming duty after leave of more than 12 months. This policy also applies to other persons, including contractors, consultants, students and volunteers where there is a legislative requirement for any person to have specific training building fire evacuation. This training requirement is to be included in contract arrangements, and the training must occur.

2 This policy does not apply to Queensland Ambulance Service employees. Instead, Queensland Ambulance Service employees are to refer to their local policy /procedure. Delegation: The delegate' is as listed in the relevant Department of Health Human Resource (HR) Delegations Manual or Hospital and Health Services Human Resource (HR) Delegations Manual, as amended from time to time. Legislative or other authority: Anti-Discrimination Act 1991. Building and Fire Safety Regulation 2008. Crime and Corruption Act 2001. Disaster Management Act 2003. Human Rights Act 2019. Industrial Relations Act 2016. Information Privacy Act 2009. Multicultural Recognition Act 2016. Public Health Act 2005. Public Records Act 2002. Public Sector Ethics Act 1994. Public Service Act 2008. Public Interest Disclosure Act 2010. Right to Information Act 2009. Work Health and Safety Act 2011.

3 Work Health and Safety Regulation 2011. Workers' Compensation and Rehabilitation Act 2003. Related policy or documents: Flexible Working Arrangements HR policy C5 (QH-POL-242). Workplace, Conduct and Ethics HR policy E1 (QH-POL-113). Anti-discrimination and vilification HR policy E2 (QH-POL-101). Employee to Notify Supervisor if Charged with or Convicted of an Indictable Offence HR policy E4 (QH-POL-127). Sexual Harassment HR policy E5 (QH-POL-228). Workplace Equity and Harassment Officers HR policy E8 (QH-POL-265). Requirements for Reporting Corrupt Conduct HR policy E9 (QH-POL-218). Employee Complaints HR policy E12 (QH-POL-140). Workplace bullying HR policy E13 (QH-POL-266). Union encouragement HR policy F4 (QH-POL-248). Diversity and inclusion HR policy G2 (QH-POL-132). Public Interest Disclosures HR policy I5 (QH-POL-202). Fraud Control policy (QH-POL-295).

4 Occupational Health and Safety (OHS) Management System (QH-POL-274). Occupational Health and Safety policy (QH-POL-275). Use of ICT Services policy (QH-POL-032). Aboriginal and Torres Strait Islander Cultural Capability Framework 2010-2033. Queensland Health Workforce Diversity and Inclusion Strategy 2017-2022. Queensland Chemical, Biological and Radiological Plans Queensland Disaster Plan (Department of Premier and Cabinet). Queensland Government Commitment to Union Encouragement Queensland Health Multicultural Health policy Statement Queensland Health Language Services policy Statement All Abilities Queensland: Opportunities for All State disability plan 2017-2020. policy subject: 1 orientation , induction and mandatory training .. 2. orientation , induction and mandatory training requirements .. 2. Content 3. Delivery modalities .. 3. Reporting, monitoring and.

5 4. Definitions: .. 4. History: .. 5. Attachment One .. mandatory orientation , induction and training 1 orientation , induction and mandatory training orientation , induction and mandatory training requirements Within three months of commencing employment, unless stated otherwise in Attachment One, every employee is required to undertake the following: Queensland Health orientation orientation , induction and mandatory training HR policy G6. Human Resources Branch Chief Human Resources Officer August 2019. PRINTED COPIES ARE UNCONTROLLED. local orientation local induction mandatory training . A summary of mandatory orientation , induction and training requirements are outlined in Attachment One. When competencies or other occupation based mandatory training not included in this policy is to be completed prior to taking up certain duties ( nursing and medication administration), the employee is not to perform those duties until their training is completed and they are competent in that field.

6 It is essential that every employee completes each mandatory training element and it is recorded and signed off on a checklist. Checklists are to be recorded locally to allow for reporting and monitoring. Refer section for specific reporting, monitoring and compliance requirements. Existing employees who are transferred, seconded or promoted into another non-prescribed Hospital and Health Service (HHS) or Department of Health (Department) division are to be included in the local orientation and/or refresher program and local induction . Temporary and casual employees engaged for less than three months are to undertake mandatory training as per the timeframes stated in Attachment One. However, the required learning topics/outcomes of the Queensland Health and local orientation may be modified to reflect the role and length of employment of the temporary/casual employee.

7 The timeframes must not exceed those listed in Attachment One. Note that Director-General approval must be obtained for the inclusion of any new mandatory training in Attachment One. Content design Non-prescribed HHSs and departmental divisions are encouraged to use existing Queensland Health online and face-to-face training packages to ensure consistency of information delivered to employees, specifically regarding compliance related training . These packages have been developed to comply with legislation, policies and/or directives. Any packages developed are to match or exceed standards of current Queensland Health training packages. When subject matter content owners are updating the training contained within Attachment One or developing a new mandatory training package, liaison with the HR Branch Capability team is to occur. Delivery modalities Consideration is to be given to the particular needs of employees in devising delivery methods.

8 A variety of delivery methods may be used, including face-to-face delivery, on-line delivery, CD/DVD information, video presentation, one-on-one information sharing, electronic delivery supported by closed caption, subtitles or compatible with vision software where required, etc. In addition, the location and timing of presentations is to be considered to ensure all employees are able to complete training , shift workers, part-time employees, employees with special learning needs, physical impairments and/or disabilities. orientation , induction and mandatory training HR policy G6. Human Resources Branch Chief Human Resources Officer August 2019. PRINTED COPIES ARE UNCONTROLLED. Reporting, monitoring and compliance Management are responsible for managing compliance of mandatory training of employees under their supervision. Management who use delivery modes other than the prescribed delivery method, listed in Attachment One, are to ensure that employee details are registered in the appropriate learning management system for reporting, monitoring and compliance.

9 Definitions: Department of Health The Department of Health includes: Aboriginal and Torres Strait Islander Health Division Clinical Excellence Queensland Corporate Services Division Healthcare Purchasing and System Performance Division Strategy, policy and Planning Division Chief Health Officer and Prevention Division Office of the Director-General Health Support Queensland eHealth Queensland any successor agency of those listed above however so named. induction The process by which employees are familiarised with their new immediate work unit and environment, including local work practices, standards, safe work procedures, administrative procedures and training in relevant systems. It may also include mandatory training programs. Some topics may be common to orientation and induction , requiring both local and broader application. mandatory training Compulsory training required to be delivered to all employees regardless of role or location, as mandated by relevant: Commonwealth or state legislation and/or administrative policy code of practice or regulation linked to legislation directives Queensland Health HR policies Service Level Agreements.

10 mandatory training for training deemed compulsory for employees when relevant to their specific groups location, occupation, speciality requirements of their position or work unit, or when based upon risk assessment processes. This training can be deemed as mandatory for certain individuals, but is not required by all employees within Queensland Health ( infection prevention and control training is mandatory for health care practitioners, but is not mandatory for administrative employees). A further example of mandatory training for a specific employee category is the agreed minimum allocation for nurses and midwives to attend mandatory training per head count annually, which is 11. days for new employees and five days for existing employees. orientation The process by which employees are welcomed to the organisation and obtain information about the organisation's mission, strategic objectives, corporate initiatives and specific information including structure and scope of operations.