PHARMACY SERVICES NC III - Tesda

1 PHARMACY SERVICES NC III HUMAN HEALTH/HEALTH CARE SECTOR Technical Education and Skills Development Authority ( Tesda ) East Service Road, South Superhighway, Taguig, Metro Manila Technical Education and Skills Development Act of 1994 (Republic Act No. 7796) Section 22, Establishment and Administration of the National Trade Skills Standards of the RA 7796 known as the Tesda Act mandates Tesda to establish national occupational skill standards. The Authority shall develop and implement a certification and accreditation program in which private industry group and trade associations are accredited to conduct approved trade tests, and the local government units to promote such trade testing activities in their respective areas in accordance with the guidelines to be set by the Authority. The Training Regulations (TR) serve as basis for the: 1. Competency assessment and certification; 2.

2 Registration and delivery of training programs; and 3. Development of curriculum and assessment instruments. Each TR has four sections: Section 1 Definition of Qualification - refers to the group of competencies that describes the different functions of the qualification. Section 2 Competency Standards - gives the specifications of competencies required for effective work performance. Section 3 Training Arrangements - contains information and requirements in designing training program for certain Qualification. It includes curriculum design; training delivery; trainee entry requirements; tools, equipment and materials; training facilities; trainer s qualification; and institutional assessment. Section 4 Assessment and Certification Arrangements - describes the policies gov erning assessment and certification procedure. TABLE OF CONTENTS HUMAN HEALTH/HEALTH CARE SECTOR PHARMACY SERVICES NC III Page No.

3 SECTION 1 PHARMACY SERVICES NC III 1 SECTION 2 COMPETENCY STANDARD 2 - 100 Basic Competencies 2 - 22 Common Competencies 23 - 48 Core Competencies 49 - 100 SECTION 3 TRAINING ARRANGEMENTS 101 - 123 Curriculum Design 101 Basic Competencies 102 - 105 Common Competencies 106 - 109 Core Competencies 110 - 120 Training Delivery 121 Trainee Entry Requirements 121 List of Tools, Equipment and Materials 122 Training Facilities 123 Trainers' Qualifications 123 SECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTS 124 - 125 COMPETENCY MAP 12 6 DEFINITION OF TERMS 127 - 129 ACKNOWLEDGEMENTS 13 0 - 13 1 TR- PHARMACY SERVICES NC III Promulgated Dec.

4 16, 2015 Page 1 TRAINING REGULATIONS FOR PHARMACY SERVICES NC III SECTION 1 PHARMACY SERVICES NC III QUALIFICATION The PHARMACY SERVICES NC III Qualification consists of competencies that a person must achieve to perform general housekeeping, monitor the supply/inventory of pharmaceutical products, Handle and control pharmaceutical products, Arrange and display pharmaceutical products, Perform good laboratory practices, Dispense pharmaceutical products, Demonstrate product knowledge on medicines, Perform health promotion education, vigilance and adhere to good manufacturing practices. The Units of Competency comprising this Qualification include the following: UNIT CODE BASIC COMPETENCIES 500311109 Lead Workplace Communication 500311110 Lead small teams 500311111 Develop and Practice Negotiation Skills 500311112 500311113 500311114 Solve Problems Related to Work Activities Use Mathematical Concepts and Techniques Use Relevant Technologies UNIT CODE COMMON COMPETENCIES HCS245201 Maintain an effective relationship with clients/customers (marketing)

5 HHC532201 TRS311204 TRS311203 HHC532202 Update industry knowledge and practice through continuing education Perform workplace security and safety practices Perform computer operations Use pharmaceutical calculation techniques and terminologies HHC532301 CORE COMPETENCIES Practice good housekeeping HHC532302 Monitor supply/inventory of pharmaceutical products HHC532303 Handle and control pharmaceutical products HHC532304 HHC532305 HHC532306 HHC532307 HHC532308 HHC532309 Arrange and display pharmaceutical products Perform good laboratory practices Adhere to good manufacturing practices Demonstrate product knowledge on medicines Dispense pharmaceutical products Perform health promotion education, vigilance A person who has achieved this Qualification is competent to be: PHARMACY Assistant Tesda -SOPQSO-01 -F08 TR- PHARMACY SERVICES NC III Promulgated Dec.

6 16, 2015 Page 2 SECTION 2 COMPETENCY STANDARDS This section gives the details of the contents of the basic, common and core units of competency required in PHARMACY SERVICES NC III. BASIC COMPETENCIES UNIT OF COMPETENCY: LEAD WORKPLACE COMMUNICATION UNIT CODE: 500311109 UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Communicate information about workplace processes Appropriate communication method is selected Multiple operations involving several topics areas are communicated accordingly Questions are used to gain extra information Correct sources of information are identified Information is selected and organized correctly Verbal and written reporting is undertaken when required Communication skills are maintained in all situations Organization requirements for written and electronic communication methods Effective verbal communication methods Methods of Communication Types of Question Communication Tools Questioning Techniques Organizing information Understanding and conveying intended meaning Participating in variety of workplace dis cussions Complying with organization requirements for the use of written and electronic communication methods Reporting occupational hazards

7 During meetings 2. Lead workplace discussions Response to workplace issues are sought Response to workplace issues are provided immediately Constructive contributions are made to workplace discussions on such issues as production, quality and safety Leadership as a management function Barriers of communication Effective verbal communication methods Method/techniques of discussion How to lead discussion Communicating effectively Consulting other PAs with housekeeping schedules Tesda -SOPQSO-01 -F08 TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 3 ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS How to solicit response 3. Identify and communicate issues arising in the workplace Issues and problems are identified as they arise Information regarding problems and issues are organized coherently to ensure clear and effective communication Dialogue is initiated with appropriate personnel Communication problems and issues are raised as they arise Types of issues and problems in the workplace Written and electronic communication methods Communication barriers affecting workplace discussions Identifying problems and issues, as well as its cause Organizing information on problems and issues Tesda -SOPQSO-01 -F08 TR- PHARMACY SERVICES NC III Promulgated Dec.

8 16, 2015 Page 4 RANGE OF VARIABLES VARIABLE RANGE 1. Communication method Non -verbal gestures Verbal Face to face Two -way radio Speaking to groups Using telephone Written Internet EVIDENCE guide 1. Critical aspects of Competency Assessment requires evidence that the candidate: Dealt with a range of communication/information at one time Made constructive contributions in workplace issues Sought workplace issues effectively Responded to workplace issues promptly Presented information clearly and effectively written form Used appropriate sources of information Asked appropriate questions Provided accurate information 2. Resource Implications The following resources should be provided: Variety of Information Communication tools Simulated workplace 3. Methods of Assessment Competency in this unit may be assessed through: Written Examination Oral Questioning 4.

9 Context for Assessment Competency may be assessed in the workplace or in simulated workplace environment Tesda -SOPQSO-01 -F08 TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 5 UNIT OF COMPETENCY: LEAD SMALL TEAMS ( guide and lead others/ Be responsible to others) UNIT CODE: 500311110 UNIT DESCRIPTOR: This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Provide team leadership Work requirements are identified and presented to team members Reasons for instructions and requirements are communicated to team members Team members queries and concerns are recognized, discussed and dealt with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Definition of Team Team member s duties and responsibilities Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading teams Team building skills Negotiating skills Evaluation skills 2.

10 Assign responsibilities Duties and responsibilities are assigned in consideration of skills, knowledge, and aptitude required to properly undertake the task and according to company policy Duties are delegated according to individual preference, domestic and personal considerations, whenever possible Concept of delegation Understanding individual differences Methods of monitoring performance Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Delegating skills Identifying individual skills, knowledge and attitude as basis for allocating responsibilities Identifying each team member duties and responsibilities Tesda -SOPQSO-01 -F08 TR- PHARMACY SERVICES NC III Promulgated Dec. 16, 2015 Page 6 ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS 3.