Position Description TITLE PURPOSE REPORTS TO

1 Position Description TITLE National Operations Manager PURPOSE The PURPOSE of this Position is to establish, maintain, monitor and enhance systems, infrastructure and processes that ensure the efficient and smooth operations of Occupational Therapy Australia that result in benefits and services that are required and valued by the members of Occupational Therapy Australia. REPORTS TO Directly to Chief Executive Officer DIRECT REPORTS Nil FUNCTIONAL RELATIONSHIPS Internal Chief Executive Officer Board Executive Directors National Advisory Committee Divisional Councils Honours Panel Reference Groups Programme Accreditation Committee Other Reference Groups, Committees, Working Parties, Special Interest Groups, Regional Interest Groups and Communities of Practice External ANZCOTE ANZOTFA State and Territory Registration Boards (where applicable) HOURS hours per week LOCATION Melbourne RESPONSIBILITIES 1.

2 Ensure alignment of the strategic plan, operational plan, budget, activities and calendars (of the Board, National Advisory Committee, Divisional Councils, Honours Panel, Programme Reference Groups, Working Parties, Advisory Committees and Employees), management and staff duties. 2. To review and appraise the activities across the Association to seek, identify and promote strategic opportunities and achieve efficiencies by reducing unnecessary repetition of activity by staff and volunteers. 3. To monitor CPD compliance via audit and approval of CPD. 4. To work with the National Representation Manager to prepare submissions and REPORTS on behalf of Occupational Therapy Australia to relevant bodies including, but not limited to, parliamentary inquiries, government departments, productivity commissions, statutory authorities, insurers and other peak bodies on matters relevant to occupational therapy.

3 5. To undertake analyses of strategic and policy documents produced externally to assess their impact on the practice of occupational therapy and to identify opportunities for advancement of the profession. 6. To manage the establishment and ongoing support of national special interest groups. 7. Ensure coordination of all operational activities of the Association to promote efficiency, maximise processing, throughput and output of member benefits and services. 8. To provide executive support to meetings 9. To oversee the provision of expert advice to members in response to queries and requests for information.

4 DELEGATIONS In accordance with Occupational Therapy Australia Delegations Policy QUALIFICATIONS Mandatory Entry Level Qualification in Occupational Therapy Eligibility for Registration as an Occupational Therapist in a current jurisdiction in Australia. Highly Desirable Formal qualifications in management, business, health or behavioural sciences. OTHER REQUIREMENTS Some interstate travel. Occasional out of hours work shall be required to support volunteer councils and committees. KEY SELECTION CRITERIA Skills and Abilities 1. High level written and verbal communication skills 2. High level consultation and coaching skills and relationship management skills 3.

5 High level analytical and problem-solving skills with a solution focus 4. High level of skill in engaging the participation of volunteers Knowledge 5. Substantial knowledge of the PURPOSE and functions of an allied heath professional association/peak body. 6. Substantial knowledge of the health care system in general and the profession of occupational therapy in particular. Experience 7. Extensive experience in management and administration of not-for-profit section organisations and volunteers. CORE VALUES AND BEHAVIOURS Integrity Behaves in an honest, reliable, courteous, helpful, consistent and non discriminatory manner.

6 Observes the rights of all colleagues, other professionals and clients to privacy by maintaining confidentiality of information obtained in the course of duties. Job Performance Delivers dependable high quality service. Contributes to a positive working environment through own working attitude and behaviour to achieve the core values and goals. Performs their duties with skilful diligence and efficiency to achieve the performance criteria identified in their Position Description . Demonstrates financial responsibility in expenditure decisions. Teamwork Treats others with respect, dignity and fairness.

7 Builds relationships within the team to facilitate the accomplishment of work goals; places high priority on Team and Company goals. Communicates and interacts effectively with staff and Managers. Leadership Anticipates the business needs and is proactive in taking actions to achieve business goals, takes action to achieve goals beyond what is required. Exchanges information and ideas in a clear, concise and open manner. Listens when others are communicating and demonstrates receptivity to ideas presented. Continuous Improvement Encourages and is open to the initiatives, feedback and ideas of others, in the interests of improving service delivery, quality and performance.

8 Adapts well to a fast changing environment, is willing to take risks and consider new and untested approaches to deal with work problems or opportunities.