PR DHL ISO 9001 certification

1 Deutsche Post DHL The Mail & Logistics Group Delivery address Charles-de-Gaulle-Str. 20 53113 Bonn GERMANY Phone +49 (0)228 182-99 44 Fax +49 (0)228 182-98 80 E-mail 1/2 press release DHL Express receives global ISO 9001:2008 certification DHL Express offices and operational facilities in Americas, Asia Pacific and Europe receive coveted quality certification ISO 9001:2008 certification confirms adherence to quality management system requirements Bonn, Germany, February 27, 2013 - DHL Express, the world leader in express and logistics, has been awarded global ISO 9001:2008 certification .

2 The certification confirms that DHL has met the requirements of the ISO standard for its Quality Management System across its worldwide operations. Individual certification has been achieved in over 100 countries across the Americas, Asia Pacific and Europe. The company s management headquarters in all three regions, as well as its operational infrastructure have been independently audited against the standards of ISO 9001:2008. DHL is the world s most international company, and the fact that we have now received ISO 9001:2008 certification at a global level is a testament to the uncompromising commitment to quality of our international specialists in all markets, said Charlie Dobbie, Executive Vice President, Global Network Operations, DHL Express.

3 Standardization of our processes and systems has been a key focus area within our global strategy and ensures that no matter where DHL Express customers are, be that Dominica, Hong Kong, or Luxembourg they receive exactly the same high quality of service. This has contributed significantly to our market-leading performance in recent years and the laser sharp focus on service excellence that is at the heart of our customer promise. In order to achieve ISO 9001:2008 certification , companies must demonstrate that they have implemented effective quality management systems across all areas of the business, including facilities, people, training, services and equipment.

4 DHL s certification process was carried out in partnership with DNV Business Assurance and included detailed assessment of the company s facilities. Interviews were carried out with management and employees, and procedures were reviewed across all functional areas, Deutsche Post DHL The Mail & Logistics Group 2/2 including operations, training and development, customer complaint handling, finance and billing. End You can find the press release for download as well as further information on Media Contact: DHL Media Relations Daniel McGrath Phone: +49 (0)228 182-99 44 E-mail: On the internet: Follow us: DHL The Logistics company for the world DHL is the global market leader in the logistics industry and The Logistics company for the world.

5 DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. The Group generated revenue of 53 billion euros in 2011. For more information.