PRODUCT CATALOG - Old Trail Printing Company

1 PRODUCT CATALOGFOR HANDY REFERENCEPLEASE WRITE IN YOURAREA/STORE NUMBER ORFRANCHISE ACCOUNT NUMBEROLD Trail FULFILLMENT100 FORNOFF ROAD, COLUMBUS, OHIO 43207 FAX: 614-444-4925 OPTIONAL FAX: 614-443-7742 AUTOMATED ORDER LINE 1-800-255-9661 CUSTOMER SERVICE (click on the Wendy s logo)9/17 QUALITY IS OUR RECIPEC urrent VTAs and New Items Available - Quick Reference - Includes CEP Materials Free PRODUCT Coupons Thank You Tool Kit MaterialsItem #DescriptionPriceCommentsW9098 Bacon Prep & Cooking VTA - Rev 3 X Doneness Evaluation VTA - Rev 3 X Tea Brewing X 9 W9453 Chicken Tenders Quality X 7 - 9/17W9453-BCookies Doneness X 7 - 9/17W9605 Beverage Build Card (Lemonades / Green Tea / FruiTeas / Iced Coffee) X - Rev 2/17W9606CP10 Button Control Panel - Gold Chili - 10:00 button at bottom says 10:00 instead of 3:00 l- Replaced W9076 CPW9607 GCAmana Door Warming Guide - 2 Sided - Rev 8 Meat Prep / Gold Chili Prep VTA x - Rev 12/15 - 2 SidedW9609 Gold Chili Serving & Rehydration VTA x - 9/14W9613 Gold Chili Batch Preparation x - Rev 12/15W9611 Raw Chicken Only Rack Grommets at top - 11 X 7 WSE605 Hold Time Bar " X 5" (A & B are 2 1/5 X 4 1/2)W132 Right & Left Bars / SEPARATE from WSE631 (Qty.)

2 4/Set) of 4 Now Selling R&L Bars Separately from Fry Rotation Set - 4 Bars/SetWSE651 CTDSPick-up Window Service Times for / Bun / Condiment / Wrap Chart - EACH REV 11 11/16 - 11 X - 2 Sides (one side w/mustard) - Laminated 5 mlW639 Bagging Guidelines - 8 Laminated Cards W/Ring 12/16 - 7 X 5 - Laminated 5 mlW664On-Line Salad Assembly Build X - Rev 2/17W665 Salad Base Assembly Chart - X 12 w/Grommet - Rev 2/17W226 & W227 Velcro Dots - 250 of Hard and/or 250 / RollW228 Velcro Dots Sets - 30 Sets of Both pkgW461 Rings - 6 Strips - 8' each of Both ITEMS / UPDATED INFORMATION / PRICINGCEP - Customer Experience Play Items - Can be Purchased SeparatelyW9432 Customer Experience Play Binder, Tabs & all Text - Came out w/ CEP Kit / available now by itselfW100 DOP Tear Pad - CEP - 100 out w/ CEP Kit / available now by itselfW101 Manager Pocket Guide - 5 out w/ CEP Kit / available now by itselfW102 Owner / Operators Guide - out w/ CEP Kit / available now by itselfSections of W9432 Sold Separately.

3 W9432-1 Tab 1 & Tab 1 SetCreating A Customer-First Culture - CEP W9432-2 Tab 2 & Tab 2 SetTaste - CEPW9432-3 Tab 3 & Tab 3 SetFriendliness - CEPW9432-4 Tab 4 & Tab 4 SetSpeed - CEPW9432-5 Tab 5 & Tab 5 SetAccuracy - CEPW9432-6 Tab 6 & Tab 6 SetCleanliness - CEPW9432-789 Tab 7, 8 & 9 & Tab 7, 8 & 9 SetAdd'l Resources / DOPs / RVAs - CEPW9432-1011 Tab 10 & 11 & Tab 10 & 11 SetCEEs / Other Evaluations - CEPW9432 HPlastic Holder for CEP VTAs and New Items Available - Quick Reference - Includes CEP Materials Free PRODUCT Coupons Thank You Tool Kit MaterialsAdditional Items Available and Recently UpdatedW220 Speak Out Poster / Company / Eng / 11/16W298 Operation Service eaRev 1/17 - for 2 & for 3 or moreW225 Speak Up Poster / Franchise / Eng & 4/16W281 Employment Eligibility Verification (I-9 Form) Change - Updated - Exp 8/31/19W620 Key Driver Tags - 6 Diff per Satisfaction / Taste of Food / Accuracy of Order / Speed of Service / Restauant Cleanliness / Friendliness of StaffW9005 CACS Cards 2 Longer Free *Order thru Magnet **ALERT** Manual Drop in SafeSmall Free PRODUCT Coupons ( x 2 Bus Card Size - 1 Sided) - NO Exp Date or Location - 100/pkgW307 Free JR / pkgRedW308 Free / pkgSunburst YellowW309 Free Medium / pkgOrangeW310 Free Medium / pkgGreenW311 Free Small / pkgPinkW314 Free 4/PC Chicken / pkgBlueW315 Free / pkgLemon YellowGeneric Free PRODUCT Card ( X 2 Bus Card Size - 2 Sided)

4 - 100/pkgW318 Something Delicious for You - Fill In Complimentary Back / pkgRed w/Logo - Fill in BackThank You Tool Kit - Effective Problem ResolutionW9451 KThank You Tool Kit / BOX30 Note Cards / 20 Envs / 24 Stickers / 100 Red Thank You Cards / QSG in Wendy's BoxW350 Red Thank You Cards - 100 / pkg100 / pkg - X 2W35230 Note Cards / 20 Envs / / pkgBlank Note Cards / Envs w/Wave Logo / 24 StickersDiscontinued ItemsW29 Dave's Way BookContact Wendy's Communication Dept for further InformationNew or Updated Items8/15/2017 POLICY FOR DAMAGED MERCHANDISEIt is recommended that, if you receive a package which shows damage to the box and subsequent damage to the contents, you immediately refuse delivery of that box, citing damaged as the cause of you find, after you received the package, that there is damage to the contents of the box, you must notify Old Trail Fulfillment at 1-800-837-1075 within 10 damaged material must be held for 30 days to give the carrier time to come to your location and inspect that damage.

5 If they have not arrived within 30 days, you may assume that they are not coming and dispose of the to contact us within 10 days will disqualify credit being given for the material. If we are not notified in this time frame, we cannot notify the carrier within their limitations and disqualifies us from receiving credit to pass on to FOR RETURNSAll returns must be made within 30 days and you must obtain a return authorization number before returning! There is a $ restocking charge. Ordering is Easy! 1. Go to Old Trail s website at and click on the Wendy s icon on the top menu. 2. Download (or print) your CATALOG . No username or password is required. You can also view and fill out an order form which you can send by fax. 3. While you are at the site, Go Green by signing up for an online directly online, eliminating the need to print order forms for faxing each time you wish to place an You Better & Fasterat Old Trail FulfillmentOld Trail Printing Mission Statement Our mission is to exceed our customers expectations by providing quality printed materials and the finest service in the industry through continuous improvement and customer interaction.

6 We will promote a safe and healthy, environmentally responsible, energy efficient work place. We will act honestly and with integrity in all of our dealings and Our Valued Wendy s Customers:We are very excited to partner with Wendy s in providing the Customer Experience Playbook Materials (CEP) and the new Effective Problem Resolution kit, AKA Thank You Tool Kit. Please see all the new materials on Page 1 of this also have the updated Operations Standards Manual, SKU# W298. You can find more about the manual and pricing on Page 2. We are offering graduated pricing for this item. And, please check out the VTA s. We have additional VTAs that will look familiar to you. Those are on Page Trail Printing has always been on the cutting edge of Printing and fulfillment technologies. We have what it takes to provide you, our Wendy s customer, with the best possible Printing and media solutions available!We continue to offer you the same dependable products with loyalty and quality service.

7 It is our pleasure to be part of the Wendy s system for almost five decades. Our friendship makes every day a GREAT DAY . We look forward to your calls and us know if you have any special Printing needs in addition to what we offer on a regular basis. We have a full range of services from offset, digital and wide format Printing . Visit our website at You can sign up and place your orders by clicking on the Wendy s course, you can continue to call our automated line, fax your orders, or call our customer service line for that personal touch. We look forward to hearing from you!Sincerely,David HeldPrincipalOld Trail Printing Automated Order Line 1-800-255-9661100 Fornoff Road Customer Service Line 1-800-837-1075 Columbus, OH 43207 Fax: 614-444-4925 Optional: 614-443-7742A Note to All Our Wendy sCompany & FranchiseStore ManagersOLD Trail CAN EXPEDITE YOUR PHONE ORDER IF YOU HAVE THIS INFORMATION READY WHEN YOU CALLWe don t want to keep you on the phone any longer than necessary.

8 So, when you have the following information ready in this sequence when you make your call, we can complete your order BETTER, FASTER AND $15 Minimum Order2 Name of Franchisee3 Your Old Trail Assigned Franchisee Account Number or Area/Store #4 Your Name5 Your Purchase Order Number, if Applicable6 Ship To Address (where you want your order sent)7 Shipping Method (ground, 2nd day, overnight etc.)8 Your Phone Number9 Form Number and Name of PRODUCT (Check the CATALOG or order form - form # s are also on each item)10 Quantity (number of kits, packages, individual products needed)WHEN ORDERING BY PHONE, CALL: 1-800-837-1075 Customer Service Office Hours: 8 am to 4:30 pm, Eastern TimeorPLACE YOUR ORDER 24 HOURS A DAY USING OURAUTOMATED VOICE LINE AT: 1-800-255-9661orORDER ONLINE @ FAX ORDER FORM & FAX TO US: 1-614-444-4925 NOTE TO ALL FRANCHISE & Company : PLEASE SUBMIT ALL STATIONERY ORDERS SEPARATELY USING PAGES 9 & 10 - PROVIDING A SAMPLE TO US WILL ALSO HELP DEFINE IMPRINT INFORMATION iiiiPlease Print All Information Legibly All stationery orders must be faxed separately using page 9 & 10 to help us obtain all pertinent imprint information - a sample is s Fax Order FormThis Fax Form Can Be Found Online Company Area Office or Store # orYour Old Trail Assigned Franchise Account #Name of Franchise PAGEO rder Information/Fax Ordering Inside CoverCEP - Customer Experience Play Items & Thank You Tool and Financial / and Evaluation Forms / Scheduling and & 5 Books - OSM and Amana Warming Materials / Employment Centers.

9 6 Current VTAs / Quick Items - Apology Cards, Guest Checks / Cards & - Company & Free Food Coupons / Customized Business Cards & Greeting Cards for Auto Time Format OF CONTENTSPRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE1 CEP CUSTOMER EXPERIENCE PLAY ITEMSW100 DOP Tear Pad-CEP 100/pad Customer Experience Play Book Pocket Guide-5/pkg. Pocket 1 & Tab 1 SetCreating A Customer-First Culture - CEP W9432-2 Tab 2 & Tab 2 SetTaste - CEPW9432-3 Tab 3 & Tab 3 SetFriendliness - CEPW9432-4 Tab 4 & Tab 4 SetSpeed - CEPW9432-5 Tab 5 & Tab 5 SetAccuracy - CEPW9432-6 Tab 6 & Tab 6 SetCleanliness - CEPW9432-789 Tab 7, 8 & 9 & Tab 7, 8 & 9 SetAdd'l Resources / DOPs / RVAs - CEPW9432-1011 Tab 10 & 11 & Tab 10 & 11 SetCEEs / Other Evaluations - CEPCEP Customer Experience Play Items Can be Purchased SeparatelyORDER LINE - TOLL FREE NUMBER 1-800-255-9661 CUSTOMER SERVICE HOURS 8:00 to 4:30 EASTERN TIME MON. thru FRI. 1-800-837-10751 NOW AVAILABLE!

10 !!W9451 KThank You Tool / BOX30 Note Cards/ 20 Envs/ 100 Red Thank You Cards/ QSG in Wendy s BoxW350 Red Thank You Cards - 100 / pkg100 / pkg - x 2W35230 Note Cards / 20 Envs / / pkgBlank Note Cards / Envs w/Wave Logo / 24 StickersQUICK START GUIDETHANK YOUTOOLKITDO THE RIGHT THINGno matter what, andespecially when it matters UV on coverInside Top coverThank You ToolkitBoxsize TBD based on contents(artwork below is x based on card/envelope size) 2017 Quality Is Our Recipe, LLCW352W9432 HPlastic Holder for CEP Manual may vary from " wide, 7" high, " deepTHANK YOU TOOL KIT - EFFECTIVE PROBLEM RESOLUTION2 OPERATIONS AND FINANCIAL REPORTSW298 rev. 1/17 Operations Standards Manual1@ @ @ Weekly Planning Worksheet 100/pad Receipts Form30/pad Deposit Log25/sets/pkg COPYSTORE TRANSFER FORM(FOOD AND PAPER ONLY)TRANSFERRING STORERECEIVING STORESTORE NUMBER: _____ STORE NUMBER: _____STORE ADDRESS: _____ STORE ADDRESS: _____ _____APPROVAL BY: _____ APPROVAL BY: _____ACCTG.