Queues Quick Reference - globallearningcenter.wspan.com

1 1297 2000 Worldspan, 2109 Queues Quick Reference PNR queue Count HELP QCOUNT Message queue Counts HELP QCOUNT queue count summary QCT Message queue count summary QCM Total all Queues with activity QCT*ALL Specific category QCM*C1 Specific queue All active categories with activity QCM*ALL (assumes category 0) QC/9 All categories with/without activity QCM*ALL A Specific queue , category 2 QC/9*C2 All categories with any activity QCM*ALL F Specific queue , all categories QC/9*ALL Specific queue , all categories, date ranges with/without PNRs QC/9*ALL-A PNR queue Access HELP QACCESS Message queue Access HELP Q97 queue 9, category 0, date range 1 Q/9 General QM queue 9, category 15 Q/9*C15 Category 4 QM*C4 queue 9, category 0, date range 3 Q/9*D3 Supervisor message queue , queue 9, category 15.

2 Date range 3 Q/9*C15*D3 category 1 QS Move to next category QNC Redisplay message Q* Move to next date range QND PNR queue Placement HELP QPLACE Message queue Placement HELP Q97 Specific queue and category QEP/9*C15 Place message on queue QEM queue 9, category 15, date range 3 QEP/9*C15*D3 Place on queue , specific date queue and redisplay PNR QEPR/9 range QEM*D2 Group queuing QGP/2*C2/3*C2 Place on queue , different location QEM/B2N Group queue and redisplay PNR QGPR/9/56/20 Ignore message QEMI queue to bridge or branch QEP/T4S/9*C1 Return message, category 2 QEMI*C2 PNR queue Exit HELP QEXIT Message queue Exit HELP QEXIT Exit queue and: Exit message queue and.

3 Ignore PNR QX#I Ignore message QX#QEMI End transaction QX#E Remove message from queue QX#QRM Place PNR on different queue QX#QEP/50 Left message to call back QX#QLMCB Remove PNR from queue QX#QR queue Follow Up HELP QFOLLOW Holding Queues HELP QPLACE Basic entry QF Unable to contact, return Specify category/message tag QF*C3$BP to queue in 3 hours QUTC Specify category/date/message tag QF*C3*24 APR$SS Return to queue at specific time QUTC/8P Specify queue , date, message tag QF/51*1 JUL$TD Left message to call back, queue follow up and redisplay QFR*C3*9 AUG$SS return to queue in 24 hours QLMCB Return to queue on specific date QLMCB/05 MAY Worldspan World FilesSM queue HELP Q98 World Files queue Exit HELP Q98 (Must be in display mode) Exit World Files queue and.

4 queue count QCG End transaction QX#G*E queue access QG*C3 or Q/98*C3 Ignore QX#QEGI Ignore World Files to bottom QEGI Remove from queue QX#QRG Place World Files on queue QEG Ignore changes and remove from Blind queue G* LEVEL3#QEG queue QX#G*I Queues WORLDSPAN queue List Display HELP QLIST queue List Print HELP QLIST queue 1, category 0 QLD Print queue 1, category 0 QLP Display category 2, date range 1 QLD*C2 Print category 2, date range 1 QLP*C2 Display queue 9, date range 3, Print queue 9, date range 3 QLP/9*D3 category 0, QLD/9*D3 Specific category/date range QLP*C2*D3 Display queue 9, specific category 2, Print last 5 PNRs on queue 1 QLP*LAST5 date range 3, QLD/9*C2*D3 Specific queue , all categories QLP/9*ALL Display last five PNRs on queue 1 QLD*LAST5 Specific queue , all categories QLD/9*ALL queue Remove HELP QREMOVE Working Queues HELP Queues Remove all PNRs or World Files QQR Change action code.

5 2HK or . Remove displayed PNR QR Change times .3/715A830A Remove duplicate PNRs QRD Ignore PNR I or <IGN> key Specific queue QRD/123 Ignore and redisplay IR Specific category QRD/123*C1 End transaction E or <ET> key Specific date range QRD/123*C1*D2 End transaction and redisplay Remove World Files from queue QRG PNR ER Remove message from queue QRM End and work PNR EW End, work, and redisplay PNR EWR PNR Search HELP PNR SEARCH End and work PNR and SSRs EWG Access on line PNR Search template QR86 End, work, redisplay PNR & SSRs EWGR Access overnight template/AIR HELP Q86 AIR Move to next category QNC Access overnight template/AUX HELP Q86 AUX Move to next date range QND queue Definitions INFO QNBR queue queue ID Description 0 DEFAULT PNR booking errors for vendors Pricing errors PNRs queued to non existent Queues 1 CONFIRMATIONS PNRs with action codes.

6 KK, KL, NO, UC, UN, US 7 SCHEDULE CHANGES PNRs with itinerary schedule changes 9 TAW (Ticketing) PNRs ready for ticketing (Ticket at Will) 13 TRH (Ticketing) PNRs ready for ticketing (with accounting system) 19 PRICING PNRs failing autopricing/agent assisted pricing PNRs returned from other airlines 86 PNR SEARCH PNRs requested for strike, fare increase/decrease, airline bankruptcy, etc. 95 LOW FARE RE CHECK Category 4 queued for processing Category 6 system placement of PNRs with lower fares found Category 7 processing errors or irregularities 96 FOLLOW UP PNRs requiring further action 97 MESSAGE Messages from your office, branch, or non air associates 98 WORLD FILES World Files placed on queue for update purposes 102 UPDATE WORLDSPAN PNR Worldspan PNRs are placed on Q102 to notify subscribers of PNR changes.

7 Delta Air Lines is currently the only airline using this queue .